This document discusses tips and best practices for conducting remote user testing. Some key points include moderating pilots to work out issues, using around 40 cards for card sorting, requiring participants to name groups and fully sort cards, using incentives to boost completion rates, iterating testing to improve based on results, and segmenting participants to tailor tests. It also provides examples of tools that can be used for different testing methods like tree testing, card sorting, and click testing.
36. The Pietree
Went down the right path
Went down the wrong path
Went back up the tree
Contact us Chose this as the answer
Visualising
Handsets
Skipped question
Moving house
Monthly plans
Tree Test Knowledge base Pay as you go plans
Results
65 people (46%)
Frequently asked questions went the wrong Internet on your cell phone
way Support click
Help &
on first
Cell Phones & Plans
Nobody went Upgrade my plan Accessories
here. Yay!
My Account
Account tools
Moving house
Home phone plans
Home Home Phone
Most people who
got here went
Add-ons
back up the tree
Premium Services
Internet Of the 54 people who
The task got here, 48 correctly
chose this answer
“Find the lowest cost home Games
Home internet plans
broadband solution.”
Music News
3G Broadband
Of the 16 people who
got here, 15 incorrectly
chose this answer
Treejack
3G Broadband plans
Coverage map
Friday, 6 April 12
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UXPROCESS
OPEN CLOSED
CLICK CARD CARD TREE CLICK
TEST SORT SORT TEST TEST
Chalkmark OptimalSort OptimalSort Treejack Chalkmark
Friday, 6 April 12