US-based IT consulting firm manages 1500 devices using OpManager

2. About the customer
Specialties Loan and Account Origination
Software, Outsourced Loan
Processing, Performance
Analytics
Industry Computer Software
Employees 201-500
Location United States

3. Monitoring Requirements
• Simple and Unified
network monitoring
console
• Monitor servers across
multiple vendor OS
• To spot network hiccups
and get alerted instantly
• Periodic reports on the
performance of the
devices

4. How did ManageEngine OpManager
fulfill their requirement

5. OpManager EE Architecture
1500 Network Devices

6. Server Monitoring
 Monitors servers, services and applications across multiple vendor OS
 Over 300 server performance metrics including CPU utilization, partition-wise
disk space and memory utilization
 Monitors VMware ESX servers and Guest OS performance
 Resolve server performance problems instantly.

7. Network Fault Management
 Isolate and troubleshoot a network fault quickly
 Be notified through Email, SMS and via RSS feeds
 Automate resolutions by plugging-in your own programs/scripts
 Trouble-shoot using tools such as Process diagnostics, Mib Browser etc
 Enable automatic trouble-ticketing through ServiceDesk Plus

8. Reporting
 Over 100 in-built reporting profiles
 Custom reports
 Top N reports: on resource performance or availability
 Scheduled, automated emailing of periodic reports
 Business snapshot based reports

9. Thank You
prince.jabakumar@zohocorp.com