OpManager's powerful IT workflow automation tool helps you to automate first level network fault troubleshooting steps and repetitive laborious maintenance tasks with ease

2. What is IT Workflow Automation?
Dictionary defines workflow automation as…
“as the technique, method, or system of operating or
controlling a process by highly automatic means,
reducing human intervention to a minimum.”
In IT’s context:
“Managing an IT process through a series of
automated steps is Workflow Automation”

3. Why do you need it?
IT admins spend most of their time performing…
• Troubleshooting steps to find out the root cause
• A repetitive network maintenance tasks.
While some of the above tasks can be performed only by a “real”
person. Most are routine and repetitive, needing zero human
intervention. Thus can be handled efficiently through automation.
Automation in its simplest form is the logical answer for increased
efficiency and productivity.

4. What IT Workflow Automation can do
for you?
Automated workflow system reduces cost, streamlines
processes, increases efficiency ,resulting in better process
management and tracking. Resources can be used more
optimally to focus on business priorities.

5. What IT Workflow Automation
doesn’t do?
IT Workflow Automation DOES NOT replace
people, instead it helps you use your resources
more efficiently.

6. How it is done today?
Large Scale Enterprises invest largely in luxurious
automation tools involving multiple resources.
Similarly Small & Medium level businesses make use
of cheap yet complex scripts for automation. Admins who use
these complex scripts to automate IT tasks get FRUSTRATED
when they have to amend these scripts to suit their needs.
So what’s the best solution for them ??

7. The Solution
IT is not a luxury anymore…!
ManageEngine OpManager, your one-stop console for complete IT
infrastructure management.
ManageEngine OpManager brings an efficient and effective IT
automation tool for large enterprises & SMBs at an affordable price.

8. Introducing OpManager with
Workflow Automation
• Code-free IT workflow automation with out-of-the-box checks
and actions.
• Initiate IT workflow on network faults or on a routine basis
• An agile and flexible drag-n-drop workflow builder with
automatic script construction ability in the background for you.
• Record the IT workflow procedures as an XML and ensure
structured practices across IT

9. Workflow process involved in network fault
management
OpManager
Network performance Detects Fault
management S/W
SMS Alert
Alarm/Incident
Initiates Workflow
generated
1ST LEVEL
troubleshooting
steps or Fault
Email Alert remediation steps
performed with
Performs the necessary A complete workflow log the help of over
checks/ actions as is maintained for 70 out-of-the-box
orchestrated by the auditing and reporting checks/ actions
administrator purposes

10. Workflow process involved in scheduling
maintenance task
Schedule task on
Initiates Workflow
daily/weekly/monthly basis
Automate
repetitive and
laborious IT
tasks on
scheduled
basis Performs the necessary A complete workflow log is
checks/ actions as orchestrated maintained for auditing and
by the administrator reporting purposes

11. OpManager IT Workflow Automation – Snapshots

12. Benefits of OpManager IT workflow automation
• Resolve issues faster and reduces MTTR
• Automate repeated activity executions for efficient IT
management
• Avoid human errors and substantially reducing operational
costs
• Ensures structured/ proven methods to handle incidents and
problems

13. Thank You
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