White paper on real time reporting in the call center - short version

1. Spectrum Automated Real Time Reporting
Managing your business or department through key performance objectives is a challenge given
different sources of information and varying metrics. The challenge is even greater when the metrics are
diversified due to the different objectives being monitored. Therefore, each department executive
needs to have a customized summary performance report based upon their own metrics.
The real time summary reports are gathered from different sources of data, consolidated, manipulated
and sent on a regular basis to the varying stakeholders.
• This process is automated, were it not it would take manpower and time and often lead
to delayed decision making.
• Many times given the complexity of gathering the data it would not be accomplished at
all.
• In an Automated Real Time Reporting Solution environment corrective actions are made
rather than reactive management of the department’s challenges.
Delivering the proper content is another crucial component of an Automated Real Time Reporting
System. With Spectrum’s award winning neXorce and VectraView software building the reporting and
delivering it to the active stakeholders is convenient and automatic.
For a demonstration of an Automated Real Time Reporting solution click here.
Dan Boehm
dan@specorp.com