2.  A closed question looks for specific facts and
often only requires one word answer which
can be yes or no.
 “Did you finish your homework?”
 “What time did that happen?”
 “Are you going to buy a drink?”
 “Who won the football match?”

3.  Closed question are good for finding out
specific information.
 Can help make a decision quickly.
 Can help gather more information.

4.  Closed questions are not useful when dealing
with emotional situations.
 Not effective when you want the response to
be expressive and communicate feelings.
 Respondent may think their answers are
irrelevant

5.  An open question allows the respondent to
develop their ideas without limiting
responses or controlling responses. The
questions often require more than one word
answers.
 “What do you think would happen if…?”
 “Sounds interesting. How does that work?”
 “How do you feel about that?”

6.  Sometimes you can help solve problems
through open ended questions.
 Respondents can include more information
such as their feelings, attitudes and
understanding so true feelings can be
received.
 Can obtain extra and detailed information.

7.  Difficult to compare answers to questions.
 Response rate to questions is lower because
it takes a longer time to complete questions
and questionnaires.