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Unified Communications

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James Sutter
James Sutter
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Unified Communcations
Agenda Defined The Leaders Unified Communications at Work Demonstration
Definitions A communications system that includes three or more of the following elements: voice, unified messaging, video, mobility, web/data collaboration, conferencing and presence management. Unified communications (UC) is the integration of real-time communication services such as instant messaging (chat), presence information, IP telephony, video conferencing, call control and speech recognition with non real-time communication services such as unified messaging (integrated voicemail, e-mail, SMS and fax). UC is not a single product, but a set of products that provides a consistent unified user interface and user experience across multiple devices and media types. VoIP is not a Unified Communications but rather use of IP to deliver voice services.
The Leaders in Unified Communications
Unified Communications at Work
Demo Voice Technologies Unified Messaging Instant Messaging Escalation of Format Screen Sharing Mobile Services Federation

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Unified Communications

  • 2. Agenda Defined The Leaders Unified Communications at Work Demonstration
  • 3. Definitions A communications system that includes three or more of the following elements: voice, unified messaging, video, mobility, web/data collaboration, conferencing and presence management. Unified communications (UC) is the integration of real-time communication services such as instant messaging (chat), presence information, IP telephony, video conferencing, call control and speech recognition with non real-time communication services such as unified messaging (integrated voicemail, e-mail, SMS and fax). UC is not a single product, but a set of products that provides a consistent unified user interface and user experience across multiple devices and media types. VoIP is not a Unified Communications but rather use of IP to deliver voice services.
  • 4. The Leaders in Unified Communications
  • 6. Demo Voice Technologies Unified Messaging Instant Messaging Escalation of Format Screen Sharing Mobile Services Federation