1. Introduction to TeleWare – October 2010

2. About us 30% of our workforce are developers 19% of FTSE 100 as customers Cost effective Mobile and Unified Communications Full Business Telephony Feature set on the mobile Interoperability protects current and future investment Easy to implement, manage and use for lower cost of ownership Enterprise Mobility Since 1991 Hosted solutions since 1997 IP Telephony since 2001 Private Mobile eXchange since 2003 Spectrum licence since 2006 Headquarters in North Yorkshire

3. TeleWare Deployments deployment areas

4. Agenda

5. Our 5 th Year in the Gartner UC Magic Quadrant challengers niche players leaders visionaries NEC IBM Alcatel-Lucent Microsoft Cisco Avaya ShoreTel Aastra Technologies SAP TeleWare Toshiba Mitel Siemens Enterprise Communications As of July 2010 Source: Gartner (July 2010) Interactive Intelligence completeness of vision ability to execute

6. Growing Importance of Mobile 2008 - 09 2009 – 10 Est. Mobile IP Centrex Office Inbound Vertical Targets Retail Manufacturing & Logistics Military & Blue Light Financial Public Sector

7. Key Products in 2010/11

8. The Business Issue Continual Investment In communications And Still Customers Are Not Happy “ I don’t want to be put on hold when I call you. I hate queuing Surely somewhere in your company there is someone I can speak to ? I don’t care if you are busy at the moment or that Jenny is on leave today How long does it take to reply? I rang you and nothing has happened Please can someone help me Why have you not called me back or acknowledged my call? Don’t you want my business?” I’ve done my bit I called and left you a message , now please will you return my call? Are you all away ?

9. Pain points for the business Auto Attendant PBX Messaging Call Centre ACD Call Recording PBX Messaging Mobility Server Inbound Call Management Mobile Phone Blackberry Increasing Mobility Deskbound Teleworker Campus Nomadic Road Warrior

10. Intelligent Communications for Business One Number | Unified Messaging | Mobile Office | Conferencing | Call Recording Call Routing | Auto Attendant | IVR | Virtual Contact Centre Private Mobile Office | Mobile Extensions | Fixed Mobile Integration IP Telephony | IP Centrex | SIP Trunking | Integration

11. Rapid low costs rollout for home workers Location independent dial plans Ease of office expansion Security and resilience of IP Centrex Reduced costs of inter site traffic

14. Teleworking, Hotdesking and Contact Management Log on anywhere Activate alternatives PBX functionality anywhere Hot Desking at any office Conferencing and Call Recording on the move Web Access from any browser Access messages anywhere Passwords stop others answering business calls

17. Handle exceptional peaks in call traffic by rerouting to 3rd party resource Use CLI (Calling Line Identity) to route calls to a caller’s local branch / appropriate department or team Improve response times and optimise resource with appropriate use of automated announcements and voice forms where appropriate Take control with a flexible, responsive IVR solution, readily updated in-house to meet changing business needs Queue calls ‘in the cloud’ to reduce line costs Provide effective out-of-hours services and business continuity solutions Route calls to where they are needed for the business

18. What? Interactive call distribution software Call Routing | Auto Attendant | IVR | Virtual Contact Centre Why? To ensure incoming calls into the business are dealt promptly and professionally, taking account for dispersed organisational structures and fluctuating call volumes by putting control into the hands of those most able to react. Our Key Differentiator Quick and easy to change without specialist skills and with flexible capacity to best handle unpredictable call volumes and events Agile solutions to meet your needs

20. Campus Nomadic Communications www.teleware.com Integration with existing telephony protects investment Single Network improves Cost Control Transitioning between site networks enables single handset No cabling costs for GSM desk phone Multi Site Network reduces costs GSM reduces handset costs and increases choice 100% Wireless Coverage removes Health and Safety issues PTT removes the need for PMR Private SIM ensures no off site use

21. What? A private mobile office solution using standard GSM mobile phones and wireless desktop handsets to provide a business phone system without cabling Private Mobile Office | Mobile Extensions | Fixed Mobile Integration Why? To minimise the cost of deploying business communications and maximise productivity, flexibility and coverage Our Key Differentiator Utilising a private GSM network combines all features of a fixed phone system with the convenience of a mobile phone without the cost and coverage issues associated with alternative solutions Empowering the mobile workforce

24. [email_address] Thank you