The Career Counselor Technology Forum (CCTF) group on Linkedin was created to connect career counselors who are interested in discussing and learning more about technology. This presentation was part of the group\'s first online discussion on how career counselors can better utilize online communication tools with clients (For example, Webex, Skype, etc.).

1. Online Communication Tools Presenters: Nancy RichmondAssistant Director, MITMark CenskyCareer Consultant Career Counselor Technology Forum

2. Agenda Welcome Nancy Richmond, Assistant Director, MIT Leveraging Group Online Communication Tools Mark Censky, Career Consultant Using One-on-One Online Communication Tools Nancy Richmond, Assistant Director, MIT Q & A and Discussion

3. Guidelines for Webinar Please type questions in the online chat discussion box or select the raise your hand icon Gerald Tang will serve as our moderator fielding questions during the webinar

4. To move into the future with new technology means being willing to take RISKS

5. Which could mean…

6. Congratulations for taking your first risk Welcome to the 1st Career Counselor Technology Forum “Live Discussion”

7. Amy Mazur Career Counselors' Consortium Boston, Massachusetts Deborah Federico Boston University Dale McLennan Endicott College Beverly, Massachusetts Karen DeCoster MA Dept of Education Boston, Massachusetts 1st Webinar for the Career Counselor Technology Forum Jenna Schnell University of Minnesota Minneapolis, Minnesota Career Counselor at Scripps College Joan C.Ostergren Hamline University Saint Paul, Minnesota Trudy Canine Pathfinder Minneapolis, Minnesota Heather Law MIT Jeanine Dames Yale Law School New Haven, Connecticut Laura Neidert Quinsigamond Community College Worcester, Massachusetts Demetria Moran Rhode Island College Vic Massaglia University of Minnesota Law School Minneapolis, Minnosota Katherine Battee-Freeman UIC Office of Career Services Chicago, Illinois Ignacio Gallardo University of California Santa Barbara , California Bruce Biskin Delaware Valley Career Solutions Jill Vander Wall Harrison College Indianapolis, Indiana Tracy Retchin Richmond School of Law Richmond, Virginia Terry Evans Washington and Lee University School of Law Lexington, Virginia Jennifer Babcock Santa Clara University School of Law Santa Clara, California Gary Alan Miller University of North Carolina Chapel Hill, North Carolina Maggi Payment Center for Worktime Options San Diego, California Cameo V. Hartz Duke University Career Center Durham, North Carolina Nancy Richmond - Presenter MIT Cambridge, MA Mark Censky - Presenter Career Consultant Boston, MA Gerald Tang - Moderator Wentworth Institute of Technology Boston, MA

8. Career Counselor at Scripps College 2nd Webinar for the Career Counselor Technology Forum Nancy Richmond - Presenter MIT Cambridge, MA Mark Censky - Presenter Career Consultant Boston, MA Gerald Tang - Moderator Wentworth Institute of Technology Boston, MA

9. Instant Messenger Adapted from (Daft, 1984) (Newberry, 2001)

10. Group Online Communication Mark Censky - Career Consultant

11. Group Web Conferencing Tools for Career Counselors Professional Development What Online Group Conferencing Software Can Do For You Five Popular Solutions Basic Functionality 1 2 Social Media 3

12. Webcams/Microphones Webcam Laptop Computer (Included in Purchase) Headset ($15-$30) Webcam with Microphone for desktop computer ($30-$60)

13. Great Uses for Group Online Communication for Career Counselors 0nline outreach to clients, students, faculty, and alumni Webinars for clients, students and alumni Group counseling sessions Remote corporate recruiter info sessions Online networking events Professional development webinars

14. Let’s Start with…

15. One-On-One Online Communication Nancy Richmond - Assistant Director, MIT Let’s practice online! I am in Africa and would like to do a mock interview Career Counselor Client

16. Video Voice Only Instant Messaging

17. GMAIL – Video Chat

18. Great Uses for One-On-One Online Communication for Career Counselors Individual appointments Meetings with co-workers Interviews with companies Online meetings with recruiters If you are not currently having a two-way dialogue using webcams– start a conversation with a peer today! Share best practices and learn from one another Save time by connecting without traveling outside your office

19. 2010 - Building a Strong Career Counselor Technology Community 1 Share interesting articles under the news section Invite other career counselors to join the group 2 You all have a great deal of knowledge let's share it with one another and learn from each other 3 4 Ask and answer questions Practice with each other using one-on-one and group online communication tools 5

20. References Andersen, P., & Vandehey, M. (2006). Career counseling and development in a global economy. Boston: Houghton Mifflin. Bloom, J. & Walz, G. (2007) Cybercounseling and Cyberleaming, Alexandria, VA: American Counseling Association. Boudreau, J. (2009) Video conferencing prompting Silicon Valley companies to cut travel budgets Mercury News – Silicon Valley http://www.mercurynews.com/businessbreakingnews/ci_13008516?nclick_check=1 Retrieved August 10, 2009. Daft, R. L. and R. H. Lengel (1984) Information richness: a new approach to managerial behavior and organizational design. Research in Organizational Behavior 6, 191-233. Gladwell, M. (2002) The tipping point: How little things can make a big difference. Boston: First Back Bay Books Little, Brown and Company. Hall, M. (2009) If Skype goes, what would fill the gap? The National Business Review, August 3, Retrieved August 13 http://www.nbr.co.nz/article/if-skype-goes-who-would-fill-gap-106880 Hrastinski, S. & Keller, C. (2007) Computer-mediated Communication in Education: A review of recent research, Educational Media International, Vol. 44, No. 1, pp. 61–77.

21. References Jones, W. P, Harhach, R. L., Coker, J. K., & Staples, P. A. (2002) Web-assisted vocational test interpretation, Journal of Employment Counseling, 39, 127-137. Kanai, T. (2009). Using Skype to Actively Interact With Learners. In Proceedings of World Conference on Educational Multimedia, Hypermedia and Telecommunications 2009 (p. 647). Chesapeake, VA: AACE. Lewis, J., Coursol, D., & Wahl, K. H. (2004) Researching the cybercounseling process: A study of the client and counselor experience. In J. W. Bloom & G. R. Walz (Eds.), Cybercounseling and cyberleaming—An encore: Beginning and advanced strategies and resources (pp. 307-325). Alexandria, VA: American Counseling Association. Newberry, Brian (2001). "Media Richness, Social Presence and Technology Supported Communication Activities in Education". http://learngen.org/resources/module/lgend101_norm1/200/210/211_3.html. Retrieved on August 13, 2009. Malone, J. F., Miller, K. S., & Miller, R. M. (2004). The evolution of a distance career counseling model: Implications for training, practice, and supervision of cybercounselors. In J. W. Bloom & G. R. Walz (Eds.), Cybercounseling and cyberlearning--An encore: Beginning and advanced strategies and resources (pp. 151-182). Alexandria, VA: American Counseling Association. Samsonov, P., Daspit, T., Mayers, E. & Briggs, C. (2009). Blogging, YouTube and Skype: New Ideas for Teachers. In C. Crawford et al. (Eds.), Proceedings of Society for Information Technology and Teacher Education International Conference 2009 (pp. 2667-2669). Chesapeake, VA: AACE. Stancill, J. (2008) New Tool for the College Interview: a Webcam, The News Observer, Dec. 6. http://www.newsobserver.com/news/story/1323206.html Retrieved on August 3, 2009.

22. Questions & Answers Please type questions in the online chat discussion box or select the raise your hand icon Gerald Tang will serve as our moderator fielding questions during the webinar Next Steps Please continue the discussion on the “Career Counselor Technology Forum” Share your feedback regarding today’s “Live Discussion”