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Startup Sales

                    Noah Barr
                    @noahbarr
                  BD @crittercism




@noahbarr
BD @crittercism
Quick Background
                               Me
                           Crittercism
                  Enterprise SaaS: / B2G(eek)



@noahbarr
BD @crittercism
Me
                  engineering background
                  management consulting
                       private equity
                          startups


@noahbarr
BD @crittercism
What we do
                  Mobile Crash reporting/error diagnostics
                           for “in-the-wild” apps
                                        --
                                 Mobile APM
                           (App Performance Monitoring)

@noahbarr
BD @crittercism
Role is strategic BD, but needed
                        lighthouse customer.
                   Only non-technical employee



@noahbarr
BD @crittercism
This is what I learned along the way
                              (Thanks Jason)




@noahbarr
BD @crittercism
Initial sales approach

        “Let me show you what we’ve been working on
                       ...Isn’t it cool?”


@noahbarr
BD @crittercism
Couple key concepts




@noahbarr
BD @crittercism
People don’t want to be sold to
                       … they want to buy




@noahbarr
BD @crittercism
Buying your widget
                  probably isn’t their #1 priority (yet!)




@noahbarr
BD @crittercism
Aim big




@noahbarr
BD @crittercism
Don’t jump into a tech demo right away




@noahbarr
BD @crittercism
Never leave a meeting without next steps




@noahbarr
BD @crittercism
Guerilla warfare strategy




@noahbarr
BD @crittercism
Features v. Benefits
                  Don’t know what customers will value



@noahbarr
BD @crittercism
Establishing value proposition




@noahbarr
BD @crittercism
Strike when the iron is hot




@noahbarr
BD @crittercism
Dealing with big companies
                   (It can be worth the pain)




@noahbarr
BD @crittercism
Enter as high as possible
                  Get buy-in from up-high
                          Timebox
                  POC  MSA (Holy Grail)

@noahbarr
BD @crittercism
Cheer up…
                  Whole teams selling into
                       a specific org



@noahbarr
BD @crittercism
One last thought on big companies




@noahbarr
BD @crittercism
All the pain

                                          =
                  Potentially big financial reward

                                          +
                   Barriers to entry for others 
                       (But I wouldn’t want to rest my hat on it)
@noahbarr
BD @crittercism
Other Learnings
                             Pain thresholds
                  Messaging/Positioning affects pricing
                    Be Persistent, but not annoying
                     (A Little Guilt) goes a long way
                          Keep your head high
@noahbarr
BD @crittercism
Stages




@noahbarr
BD @crittercism
BD
                   Sales
                  Marketing


@noahbarr
BD @crittercism
Good luck



                   @noahbarr
@noahbarr
BD @crittercism

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Sales for Startups Presentation (06.13.12)

Notas do Editor

  1. Me, personal backgrounds, non-traditionalOur Customers (LargeStoriesStages of companies / sales org changes
  2. This works but isn’t scalable. Only good for early adapters. Give Hearst example
  3. Anybody like a used car sales man? When was the last time you were impressed with a sales experience? When were you sold really well?
  4. White Elephant:perfect product/timing fit, Must establish customer demand/interest
  5. Why talk with a developer who has one app vs 1000 apps
  6. Take first couple minutes to understand their needsCater the messageTHEY’LL BASICALLY TELL YOU HOW TO “SELL” THEM
  7. Strengths out of your inherit weaknesses
  8. You care about features….Customerscare about benefitsTalk about features: SymbolicationReal Time monitoring not that useful. Amoniture
  9. “Value proposition” = stories that resonates w/ customers“Establish” = A/B test themesfrom one customer on another.Look for the sparkle in their eyes. Signal to noise ratio
  10. Adobe example
  11. Enter as high as possible. Talk about Yammer
  12. IBM example
  13. ID’ing right way inPprocess, repeated conference callscontracting,cycle timeMisc BS
  14. 5 minutes to integrateI want your business, but don’t need it