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Business
Improvement
Tools

Introduction
• Nav Kukadia
– Auditing & Consulting
– 300+ Companies
– Dyson, Panasonic, Sony

• Integral8.com
–
–
–
–

Since2007
Process Improvements
Management Systems
ISO Standards
Business
Improvement
Tools

Introduction

• Every business today is subjected to environmental
pressures; legislation, competition, consumer
demands etc.
• Innovation and change are dynamic in today’s
environment for customer and technology edge.

• Most companies will apply improvement tools for
cost reduction, especially large corporations to
SMEs, especially in manufacturing sectors.
Business
Improvement
Tools

Objective

Today our objectives are for business
improvement tools is drive for new business
opportunities.

How these improvement tools can be adopted
for customer loyalty, innovate new products or
services to drive in revenue based objectives.
Business
Improvement
Tools

Overview

1.A number of tools are available.
2. Select one that fits company culture and needs.
3. Applied to reduce costs and increase efficiency.
Business
Improvement
Tools

•
•
•
•
•

Basic Types

5S
7 Waste
Voice of Customer
80:20
Lean Sigma
(DMAIC,SIPOC)
Business
Improvement
Tools

5S

Japanese Term

English Term

Meaning

Seiri

SORT

Throw away all rubbish and unrelated materials in the workplace

Seiton

SIMPLIFY

Set everything in proper place for quick retrieval and storage

Seiso

SWEEP

Clean the workplace; everyone should clean/tidy up at end of day

Seiketsu

STANDARDISE

Standardize the way of maintaining cleanliness

Shitsuke

SUSTAIN

Practice 'Five S' daily - make it a way of life; this also means
'commitment'
Business
Improvement
Tools

7 Wastes

1. DELAY – Waiting for service, delivery, response.

2. DUPLICATION – Re-enter data, repeat details on
forms, copying information etc.
3. INVENTORY – Incorrect, out of stock etc.
4. OVER PROCESSING – Out of date standard, not focusing on
customer needs.
5. UNCLEAR COMMUNICATION – need for clarification, confusion
caused due to incorrect information.
6. ERRORS – In service transaction, faults etc.
7. UNNESSERY MOTION - Poorly designed work space, lack of
training.
Business
Improvement
Tools

1.
2.
3.
4.

Voice of Customer

Resolving complaints
Re-orders
Referrals
Feedback (Voluntary)

Reference : http://www.npd-solutions.com/ -Kenneth A. Crow
Business
Improvement
Tools

•
•
•
•
•

80:20 Rule

The distribution shows up in several different aspects
relevant to entrepreneurs and business managers. For
example:
80% of your profits come from 20% of your customers
80% of your complaints come from 20% of your
customers
80% of your profits come from 20% of the time you
spend
80% of your sales come from 20% of your products
80% of your sales are made by 20% of your sales staff
Business
Improvement
Tools
Business
Improvement
Tools

Define

LEAN SIGMA
(DMAIC)
Measure

•
•
•
•
•

DEFINE
MEASURE
ANALYSE
IMPROVE
CONTROL

Analyse

Improve

Control

Project Focus
Current State
Data
Future State & Benefits
Actions to Fix
Business
Improvement
Tools

LEAN SIGMA
(SIPOC)
Example for Salford Innovation Centre,

• University
• Council
• Students
• Tutors
• NRDA
• SMEs
• Trainers

• Admin
• Marketing
• Sales
• Organising

CUSTOMERS

Performance Measurements

PROCESSES

OUTPUTS

Variation Source

SUPPLIERS

INPUTS

• SMEs
• Tenants
• Training
• Conference

FEED
BACK
Business
Improvement
Tools

Summary

APPLICATIONS
- Reduce Complaints
- Improve Customer perception
- Improve product or service
- Make processes better

BENEFITS
-

Efficiency
Customer loyalty
Cost improvements
Saving
Business
Improvement
Tools

Thank You
Q&A Extra
BUSINESS INNOVATION THROUGH
ADAPABILITY &CHANGE

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