1. Decision making and
Conflict handling
By
Padma priya
Sanjay pillai
Nishith Dubey
Ananth Vasudevan

5. The Ideal Decision-making Process
STEP 1
Define the problem
STEP 2
Determine the requirements
that the solution to the problem
must meet
STEP 3
Establish goals that solving the
problem should accomplish
STEP 4
Identify alternatives that will
solve the problem
STEP 5
Develop valuation criteria based
on the goals
STEP 6
Select a decision-making Tool
STEP 7
Apply the tool to select a
preferred alternative
STEP 8
Check the answer
to make sure it
solves the problem

6. Decision Making in Today’s Environment
6
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7. Conflict in Decision Making


What is it?
Is it good or bad?

8. Conflict Defined...

What is Conflict?

An organization's approach to conflict can make it
either constructive or destructive.

Functional and Dysfunctional

Is natural and inevitable

9. Levels of Conflict

Intrapersonal or intrapsychic conflict
– Conflict that occurs within an individual
– Self Conflict

Interpersonal conflict
– Conflict between individuals
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10. Levels of Conflict

Intragroup Conflict
– Conflict within a group that might share goals but differs
over means

Intergroup Conflict
– Conflict between different organizations, groups or
communities
10

11. Resolving and Managing Conflict





Identifying Root Cause
Confrontation
Avoiding
Compromising
Forcing

12. Thank You