This presentation explains what emotional intelligence (EI) is and how it affects the people in business. By understanding what your EQ you best understand how you relate to employees, vendors and clients. You will also understand what levels of EQ you require of your employees.
7. Perceiving Emotions
Received by observing
the mannerisms and
expressions of the body
Sets the tone for
how the emotion
will manifest
Each person can
recognize there own
emotions accurately
The ability to
interpret emotions
accurately
11. Understanding Emotion
Emotions are in charge of our behavior
UNDERSTANDING
how they affect us and how we react is crucial to becoming
emotionally self aware
13. Managing
Emotion
A person needs to exhibit voluntary control of their emotions. For
that a person should be aware of their emotional signals even those
that are painful, and should block out those that are overwhelming. A
person need have the ability regulate and manage one's own and
others' emotions.
15. Sales agents weak in
emotional competencies
such as self-confidence,
initiative, and empathy
sold policies with an
average premium of
$54,000. Compared to
agents who scored high
in a majority of emotional
competencies, they sold
policies worth an
average of $114,000.
- Cooper, Forbes
16. Bar-On Competency Test
Consists of 133 items with four validity indices
and a sophisticated correction factor rendering
scores for the following components:
• Intrapersonal (Self-Regard, Emotional Self-
Awareness, Assertiveness, Independence, and Self-
Actualization)
• Interpersonal (Empathy, Social Responsibility, and
Interpersonal Relationship)
• Stress Management (Stress Tolerance and Impulse
Control)
• Adaptability (Reality Testing, Flexibility, and Problem
Solving)
• General Mood Scale (Optimism and Happiness)
This tree represents Emotional Intelligence. EI is broken down into four main branches each branch represented by one of the four elements of Earth, Wind, Water & Fire.
Perceiving emotions is represented by Earth as it is the first branch of Emotional Intelligence and is the root of being emotional self-aware. Without the ability to realized one’s own emotions accurately Emotional Intelligence is very limited.