Use IBM Lotus Domino and XPages for Your Social Business

AD105: Use IBM Lotus®
Domino® and XPages for Your
Social Business

Niklas Heidloff
Senior Software Engineer | IBM

Herbert Wagger
Managing Director | INTRANET Software & Consulting GmbH

© 2012 IBM Corporation

Agenda
■ Social Business
■ Social Enabler for XPages
─ Demos
■ Social Applications For Enterprises – safebook
─ Demos
■ Social Application for Developers – XSnippets
─ Demos
■ Q&A

2 | © 2012 IBM Corporation

Collaboration and Social Software

■ A social business is one that embraces and cultivates spirit of collaboration
and community throughout the organization – internally and externally

■ Social software helps users to find the right information at the right time by
leveraging personal networks, analytics and context

■ Collaboration and social software allow sharing of information. Social
software adds functionality to address the information scatter and flood
problems


The World has changed

2000 2011
Desktop Smartphone/Tablet

Pull Push

Click Touch

Tabs Feeds

Location unknown „location aware“

eBusiness Cloud

„go online“ „always connected“

Program-CD Apps


Agenda
■ Social Business
─ Demos
─ Demos
─ Demos
■ Q&A


Social Enabler for XPages

■ XPages is IBM's web and mobile application development platform for
collaborative and social applications

■ XPages Social Enabler allows easy usage of ...
─ REST
─ JSON
─ OAuth

■ Preview available on OpenNTF


■ New data sources (IBM® ConnectionsTM, IBM LotusLiveTM, Dropbox, IBM Social
Business Toolkit, Twitter™)
■ Web security store
■ Services to invoke and parse REST APIs
■ Reusable controls


XPages based App for IBM Connections
■ Sample XPages app accessing Connections profiles, communities and activities


Agenda
■ Social Business
─ Demos
─ Demos
─ Demos
■ Q&A


The Social Enterprise

Facebook
Twitter

Watch this Presentation


“Safebook” brings the Best of the Consumer Web to
Banking Business

ebaY Selling experience Google Analytics

Recommender Engine
amazon Genius Facebook Social Networking

Tagging , Rating,
YouTube Subscription Twitter Real Time conversation ,
micro blogging

Everyone can contribute User Experience
Wikipedia with his knowledge
Apple “sexy” UIs


i-Bank + safebook = i-Bank 2.0
Safebook (Social Media, Web 2.0)

i-Bank: CRM, Marketing/Sales & Workflow Platform

i-Bank Framework
Customer Analysis/ Controlling
Products Acquisition Loan
Relationship Councelling Processing
Custom er Contact Needs Product Product Conditions Target Cross- Sales Analysis Loan Rating
Info History Analysis Proposal & Knowledge groups Selling Reports Appl. Scoring

Calendar/ Financial Product Multi-Level Activities Annual Approval
Mail Product Finder Process
To-Do List Planning Selling Opportunity Mgm t. Sales Plan Workflow

CRM Base + Product Campaign Sales Mgmt &
Sales Scripts Credit Manager
Customer Mgmt. Catalogue Management Controlling

Domino and/or Websphere

Transaction Processing Systems (Mainframe)


INTRANET Profile and Customer References

INTRANET Software & Consulting GmbH
LAKESIDE B01, A-9020 Klagenfurt
Tel. +43(0) 4229 3900
http://www.intranet-consulting.at

Company Profile
• Foundation1997
• Independent Software Vendor
• Markets: Banks, Insurance, SMB
• 35 Installations, > 10.000 user


Social CRM (1)
■ Purchase Probability (Amazon)
■ 360 degree customer view,
profiling, segmentation,
products, financial status, ...
■ Social Client acquisition
(Campaigns, Opportunity
Management, Contact
Management)
■ “Follow” a Customer and get
posted via Activity Stream
■ Advisory functions, Financial
Planning (As-is analysis,
szenarios, calculations, tools)
■ Sales planning/monitoring and
controlling


Social CRM - 360° view on customer incl. social view

■ i-Tweets from inside the
organisation
■ Social Profiles & Conversations
(Facebook, Twitter, Google+,
LinkedIn, ...)
■ Social Analytics of SM-Channels
■ Cross selling potential
■ Opportunity Management
■ Activity Management
■ Appointments, ToDo‘s, e-mail


■ Social Apps For Enterprises
using XPages and OpenNTF
project Social Enabler
■ Utilize and integrate services
from Connections, LotusLive
etc. and inter-operate between
heterogenous systems using
standard and established
technologies like REST, OAuth
and JSON


“Produpedia”, the SalesWiki
■ Wikipedia concept, everyone
can contribute with his
knowledge
■ Product Knowledge Base, Terms
& Conditions, Highlights, add-on
Products, ...
■ Best Practice in sales, tactics,
sales arguments
■ Cloud Tags, Product Finder
■ Comments, Ratings, Tagging
■ Top Charts, What's New,
Popular, ...
■ Blogs (Integration with Lotus
Connections)
■ Microblogging, publish feeds into
i-Tweet

“i-Tweet”, internal wall, micro blogging, info-push
■ Integrate People, Content and
Applications
■ Follow colleagues or experts
across the organization
■ Follow campaigns, loan
applications, hot customer
cases etc.
■ Social Product Livecycle,
involve Product Managers,
Marketing, Sales, Legal, Sales
Rep. in a feedback-loop.
■ i-Bank or external systems start
talking to you via the live-feed
and status updates.
■ Comments, Like, Share, Tagging


“XNames”, Social Address Book


Enterprise AppStore
■ Engage the user community,
rather than merely listing
applications.
■ Embrace agile methods to
regularly deploy new
functionality.
■ Apply application intelligence,
combined with DevOps
disciplines, to improve the apps
over time.
■ Measure developer success
through consumption and
application intelligence
feedback, rather than mere
productivity or project
completion.


ibank on iPhone/iPad, mobile CRM


Agenda
■ Social Business
■ XPages Social Enabler
─ Demos
─ Demos
─ Demos
■ Q&A


OpenNTF XSnippets

■ OpenNTF community service: Share your code with others

■ http://openntf.org/xsnippets

■ XPages application built by the community (Serdar Başeğmez, Bruce Elgort,
Frank van der Linden, Niklas Heidloff) for the community

■ Available as open source


OpenNTF XSnippets

■ Facebook comments

■ Share box

■ Related Twitter tweets

■ Feeds

OpenNTF XSnippets

■ Embeddable widgets

■ Anonymous ratings

■ People profiles

■ Popularity


OpenNTF XSnippets

■ Update Connections status

■ Publish Connections bookmark


Access to IBM Connections from XPages

■ Custom login page can be implemented

■ Credentials can be saved so that users don't have to authenticate again

■ Built in data sources for communities and activities

■ UI controls for business cards

■ Custom REST API calls for everything else
─ XML navigator API to easily parse XML/Atom


IBM's Social Business Toolkit

■ Modular set of capabilities for a unified work experience across products on the
user interface, on mobile devices, and in the cloud

■ Comprehensive set of APIs, open standards, documentation, samples, best
practices, and an active community

■ An activity stream is a dynamic view of data that has been aggregated and
published

■ The embedded experience allows reading and taking actions on activities in the
stream without having to leave the context

■ Available as preview on Lotus Greenhouse


XSnippets in Embedded Experience


Access to IBM's Social Business Toolkit from XPages

■ OAuth for delegated authorization

■ Built in data source for the activity stream

■ Custom REST API calls for everything else
─ JSON navigator API to easily parse JSON


Open Source Applications

■ Available on OpenNTF.org

■ Contributed as part of the second OpenNTF XPages Development Contest


Twitter Controls – Henning Schmidt

■ Twitter controls for desktop browsers
and mobile devices


Lotus People – Mariusz Jakubowski

■ Application to find experts with certain skills at certain locations


WatrCoolr – Tim Tripcony

■ Persistent group
chat application


Q&A

Niklas Heidloff Herbert Wagger
niklas_heidloff@de.ibm.com wagger@intranet-consulting.at
@nheidloff @HerbertWagger
heidloff.net www.i-bank.at


XPages related sessions at #LS12
■ Session JMP101: IBM Lotus Domino XPages Jumpstart
─ Speakers: Paul Della-Nebbia, TLCC, Director, and Howard Greenberg, TLCC, Director | Tech
level: * | Date: Sunday, January 15 | Time: 08:00 AM - 10:00 AM | Location: S. Hem I
■ Session JMP102: Introduction To Java for Domino Developers
─ Speaker: Paul Calhoun, Group Business Software, Director of Worldwide Enablement | Time:
08:00 AM - 10:00 AM and 01:30 PM - 03:30 PM
■ Session JMP301: Master Class: eXtending IBM Lotus Domino Designer and
Domino XPages
─ Speakers: Graham O'Keeffe, IBM and Dan O'Connor, IBM | Tech level: *** | Location: S. Hem I
■ Session JMP302: Master Class: Using Themes to control the look and feel of
your IBM Lotus Domino XPages applications
─ Speakers: Scott Good, Teamwork Solutions, President and Henry Newberry, Teamwork
Solutions, Inc., Vice President of Product Development | Time: 04:00 PM - 06:00 PM
■ Session JMP304: Master Class: Integration in the world of Social Business
─ Speakers: John Head, PSC Group, LLC, Director of Enterprise Collaboration and Andrew
Barickman, PSC Group, Practice Leader – Collaboration | Time: 10:30 AM - 12:30 PM | Location:
S. Hem IV -V


■ Session INV309: Strategy in Action: Social Business Application Development
─ Speakers: Brent Peters, IBM and Philippe Riand, IBM | Tech level: ** | Date: Tuesday, January
17 | Time: 03:30 PM - 04:30 PM | Location: Dolphin - N. Hem A -E
■ Session AD101: IBM Lotus Domino Version 8.5.3 Application Development and
Beyond
─ Speakers: Pete Janzen, IBM and Maureen Leland, IBM | Tech level: * | Date: Monday, January
16 | Time: 11:00 AM – 12:00 PM | Location: S. Hem II
■ Session AD102: Source Control For The IBM Lotus Domino Developer
─ Speaker: Declan Lynch, Czarnowski, Collaboration Solutions Manager | Date: Tuesday, January
17 | Time: 01:00 PM - 02:00 PM | Location: Swan - Toucan 1 & 2
■ Session AD103: Embracing the Eclipse Within
─ Speaker: Maureen Leland, IBM | Tech level: ** | Date: Wednesday, January 18 | Time: 10:00 AM
- 11:00 AM | Location: SW 9 - 10
■ Session AD104: IBM Lotus Domino XPages. Made Social
─ Speaker: Philippe Riand, IBM | Date: Thursday, January 19 | Time: 11:15 AM - 12:15 PM |
Location: S. Hem I


■ Session AD105: Use IBM Lotus Domino and XPages for your Social Business
─ Speakers: Herbert Wagger, General Manager of INTRANET Software & Consulting GmbH and
Niklas Heidloff, IBM | Date: Wednesday, January 18 | Time: 10:00 AM - 11:00 AM | Location: N.
Hem D
■ Session AD106: IBM Lotus Domino XPages anywhere - Write them once, See
them Everywhere
─ Speakers: Stephan Wissel, IBM Singapore Pte Ltd. and Viktor Krantz, IBM | Date: Tuesday,
January 17 | Time: 05:00 PM - 06:00PM | Location: Mockingbird 1 & 2
■ Session AD107: IBM Lotus Domino XPages Meets Enterprise Data - Relational
─ Speaker: Andrejus Chaliapinas, IBM | Date: Wednesday, January 18 | Time: 01:30 PM - 02:30
PM | Location: SW 1 - 4
■ Session AD108: The Grand Tour of IBM Lotus Notes and Domino 8.5.3 Upgrade
Pack 1's XPages Capabilities
─ Speaker: Martin Donnelly, IBM | Date: Tuesday, January 17 | Time: 04:45 PM - 05:45 PM |
Location: Dolphin - S. Hem I


■ Session AD109: Ready, Set, Go! How IBM Lotus Domino XPages Became
Mobile
─ Speaker: Eamon Muldoon, IBM | Tech level: * | Time: 03:30 PM - 04:30 PM | Location: Pelican 1
&2
■ Session AD110: IBM Lotus Domino XPages Go Zoom!
─ Speaker: Darin Egan, IBM | Tech level: ** | Date: Wednesday, January 18 | Time: 03:00 PM -
04:00 PM | Location: S. Hem I
■ Session AD111: The X Path: Practical guide to taking your IBM Lotus Notes
applications to Domino XPages
─ Speakers: Stephan Wissel, IBM Singapore Pte Ltd. and Hunter R. Medney, IBM | Date: Monday,
January 16 | Time: 03:45 PM - 04:45 PM | Location: Pelican 1 & 2
■ Session AD113: Moving Forward with IBM Lotus Domino REST services
─ Speaker: Stephen Auriemma, IBM | Date: Tuesday, January 17 | Time: 03:30 PM - 04:30 PM |
Location: SW 3 - 4
■ Session AD114: Don't be afraid of curly brackets reloaded - even more
JavaScript for LotusScript Developers
─ Speaker: Stephan Wissel, IBM Singapore Pte Ltd. | Tech level: * | Date: Wednesday, January 18
| Time: 04:15 PM - 05:15 PM | Location: SW 1 - 4

■ Session AD306: Integrate your applications into IBM Websphere Portal
─ Speaker: Thomas Stober, IBM | Date: Wednesday, January 18 | Time: 04:15 PM - 05:15 PM |
Location: SW 5 - 6
■ Session BP103: IBM Lotus Domino XPages Blast!
─ Speakers: Matt White, London Developer Co-op, Founding Consultant and Tim Clark, GSX,
Technical Services Manager | Date: Thursday, January 19 | Time: 11:15 AM - 12:15 PM |
Location: N. Hem E
■ Session BP107: IBM Lotus Notes/Domino Application Development Competitive
Advantage : The Social Business Edition
─ Speakers: David Via, IBM and John Head, PSC Group, LLC, Director of Enterprise Collaboration
| Date: Thursday, January 19 | Time: 08:30 AM - 09:30 AM | Location: S. Hem II
■ Session BP109: Apps, Apps, and More Apps: Meet the Very Best Open Source
Apps from OpenNTF - The 2012 Edition
─ Speakers: Niklas Heidloff, IBM and Bruce Elgort, Elguji Software, LLC, Advisor | Date:
Wednesday, January 18 | Time: 03:00 PM - 04:00 PM | Location: Swan - SW 5 - 6
■ Session BP114: To IBM Lotus Domino XPages and Beyond! The Lotusphere
Sessions Database
─ Speakers: Tim Davis, Turtle Partnership, Technical Director and Ben Langhinrichs, Genii
Software, President | Date: Thursday, January 19 | Time: 08:30 AM - 09:30 AM | Location: S.
Hem I 49 | © 2012 IBM Corporation

■ Session BP115: Deploying and Managing Your IBM Lotus Domino XPages
Applications
─ Speakers: Warren Elsmore, UKLUG Ltd, Senior Architecture Consultant and Matt White, London
Developer Co-op, Founding Consultant | Date: Wednesday, January 18 | Time: 10:00 AM - 11:00
AM | Location: N. Hem E
■ Session BP118: Using Java to build applications fit for the enterprise
─ Speaker: Chris Connor, BSS IT Solutions, Consultant | Tech level: *** | Location: N. Hem A-C
■ Session BP120: One Application To Rule Them All
─ Speakers: Kathy Brown, Running Notes, Application Developer and Paul Steel, Research In
Motion, Manager, Technical Services | Tech level: * | Date: Wednesday, January 18 | Location: S.
Hem I
■ Session SHOW110: Using the IBM Lotus Domino XPages Extension Library for
the Real World
─ Speakers: Tony McGuckin, IBM and Paul Hannan, IBM | Tech level: ** | Date: Wednesday,
January 18 | Time: 04:30 PM - 06:15 PM


■ Session SHOW111: How YOU deliver mobile applications the easy way with IBM
Lotus Domino XPages Web Apps
─ Speaker: Chris Connor, BSS IT Solutions, Consultant | Time: 10:30 AM - 12:15 PM
■ Session SHOW112: Domino OSGi development
─ Speakers: David Taieb, IBM and Paul R. Fiore, IBM | Date: Sunday, January 15 | Time: 04:00 PM
- 06:00 PM


Legal disclaimer
© IBM Corporation 2012. All Rights Reserved.

The information contained in this publication is provided for informational purposes only. While efforts were made to verify the completeness and accuracy of the information contained in this publication,
it is provided AS IS without warranty of any kind, express or implied. In addition, this information is based on IBM’s current product plans and strategy, which are subject to change by IBM without notice.
IBM shall not be responsible for any damages arising out of the use of, or otherwise related to, this publication or any other materials. Nothing contained in this publication is intended to, nor shall have
the effect of, creating any warranties or representations from IBM or its suppliers or licensors, or altering the terms and conditions of the applicable license agreement governing the use of IBM software.

References in this presentation to IBM products, programs, or services do not imply that they will be available in all countries in which IBM operates. Product release dates and/or capabilities referenced
in this presentation may change at any time at IBM’s sole discretion based on market opportunities or other factors, and are not intended to be a commitment to future product or feature availability in any
way. Nothing contained in these materials is intended to, nor shall have the effect of, stating or implying that any activities undertaken by you will result in any specific sales, revenue growth or other
results.

All customer examples described are presented as illustrations of how those customers have used IBM products and the results they may have achieved. Actual environmental costs and performance
characteristics may vary by customer.

IBM, the IBM logo, Lotus, Lotus Notes, Notes, Domino, Quickr, Sametime, WebSphere, UC2, PartnerWorld and Lotusphere are trademarks of International Business Machines Corporation in the United
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Java and all Java-based trademarks are trademarks of Sun Microsystems, Inc. in the United States, other countries, or both.

All references to i-Bank Testbank refer to a fictitious company and are used for illustration purposes only.


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