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A Look at Lawyers' Use of Technology in 2011
1.
THE DAILY RECORD
Monday, October 3, 2011 WESTERN NEW YORK’S SOURCE FOR LAW, REAL ESTATE, FINANCE AND GENERAL INTELLIGENCE SINCE 1908 LegalCURRENTS A look at lawyers’ use of technology in 2011 The results of the American Bar Association’s annual legal tors. Low cost was important to 49 percent, quick start up time technology report, the 2011 ABA Legal Technology Survey was a factor for 44 percent and 43 percent appreciated the abil- (available at www.americanbar.org), were released over the sum- ity to eliminate IT staff and software management requirements. mer and include some interesting statistics. Apparently lawyers, The main reason lawyers are reluctant to use cloud computing although historically slow to adapt to change, are increasingly technology? Lack of familiarity. Hopefully my book about cloud using emerging technologies in their law practices. computing, which will be published by the ABA this This is because the impact of certain technologies fall, will help to alleviate that problem. Other reasons cannot be denied. Specifically, Internet-based and cited by those concerned about using cloud computing mobile technologies, including cloud computing and in their practice include confidentiality and security social media, are profoundly affecting both our per- concerns (47 percent) and the lack of control over data sonal and professional lives. For that reason, lawyers due to outsourcing it to a third party (41 percent). are now incorporating these new tools into their law Next up, mobile technology. Like the general popu- practices at rates never before seen. lation, lawyers have quickly adapted to this revolution- First, let’s turn to cloud computing. For those unfa- ary change. Smart phone use rose from 79 percent in miliar with the concept, it simply means that data is 2010 to 88 percent in 2011, with 46 percent of lawyers stored on a server owned by someone else and the data using BlackBerrys, although that number drops to 33 is then accessed from any device with an Internet con- percent for small firms with two to nine attorneys. nection. Popular examples include Web-based email By NICOLE Interestingly, since 2010, iPhone use increased dra- such as Gmail or Hotmail, document creation and shar- BLACK matically and is now at 35 percent overall and at 46 ing via services such as Google Docs or Microsoft Daily Record percent for small firms with two to nine attorneys. Office 365, and online document storage through such Columnist Android phones also have a respectable showing and services as DropBox. There is also an increasing offering of are used by 17 percent of responding attorneys. cloud computing platforms developed specifically for lawyers. Tablet use is also on the rise, even though the iPad was just According to the ABA’s 2011 survey, 23.2 percent of lawyers introduced in June 2010. The iPad is used by 89 percent of those use online platforms to create and share documents, 22.8 per- lawyers who use a tablet device for work-related tasks and 15 cent use online services for messaging and communication, 17.2 poercent of respondents used a tablet to conduct work while out- percent for invoicing and bill payment, and 15.3 percent for side of their primary workplace. For firms with over 500 attor- scheduling and calendaring. Another interesting statistic: 23 neys, that number increased to 26 percent. percent of responding lawyers now offer clients access to infor- Finally, let’s turn to social media. LinkedIn was, by far, the mation relating to their case via a secure online portal, a prac- most popular site used by individual lawyers, with 62 percent tice that I believe will be commonplace within the next few using that site, followed by Facebook at 22 percent and Twitter years. at 6 percent. A total of 73 percent of respondents reported using The reason attorneys are moving toward cloud computing? social media sites for career development and 71 percent used Convenience. Seventy percent of attorneys that use these ser- them for networking. Although 53 percent of attorneys partici- vices cited the ability to access data from anywhere as the main pating in social media reported using it as a client development incentive, while 55 percent stressed the importance of 24/7 access to data. tool, only 12 percent obtained a client directly or via a referral Simplicity and affordability were also cited as important fac- Continued ... Reprinted with permission of The Daily Record ©2011
2.
THE DAILY RECORD
Monday, October 3, 2011 WESTERN NEW YORK’S SOURCE FOR LAW, REAL ESTATE, FINANCE AND GENERAL INTELLIGENCE SINCE 1908 Continued ... tools that allow lawyers to better serve their clients. And, at the end of the day, isn’t that what’s most important? as a result of their participation in social media. Nicole Black is of counsel to Fiandach & Fiandach in The bottom line: Lawyers are doing a respectable jog of learn- Rochester. She co-authors the ABA book Social Media for ing about new technologies and incorporating them into their Lawyers: the Next Frontier, co-authors Criminal Law in New practice. I believe the reason our profession is keeping pace so York, a West-Thomson treatise, and is currently writing a book well is because lawyers realize that these new tools make their about cloud computing for lawyers that will be published by the job easier and provide a level of convenience and flexibility ABA. She is the founder of lawtechTalk.com and speaks regularly never before seen. at conferences regarding the intersection of law and technology. Most lawyers now recognize that these newfound technologies She publishes four legal blogs and can be reached at aren’t the enemy. Instead, they are simply innovative, affordable nblack@nicoleblackesq.com. Reprinted with permission of The Daily Record ©2011
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