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Customer Experiences

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Nikhil Prem Kumar
Nikhil Prem Kumar

This was a class presentation for my Marketing Management course. Got pictures from Google.

NegóciosEducação
1 de 35
DIMENSION CUSTOMER EXPERIENCES NIKHIL P K NITHIN P SHYAM KRISHNAN SYAM S
UNDIFFERENTIATED
DISTINCT
CUSTOMER EXPERIENCE DESIGN
3 RING SERVICE MODEL
ANALYSE CURRENT SITUATION
CONCENTRATE ON EACH CUSTOMER TOUCHPOINT
CUSTOMER FEEDBACK
CUSTOMER HEARTBEAT
REMOVE MOMENTS
STREAMLINING
ELABORATE
improvis
MAKE IT EXTRAORDINARY
UNDERSTAND CUSTOMER
CREATE MEMORABLE EXPERIENCES
SPIRAL OF POSITITVITY + ________________________________________ -
BEING DOING KNOWING
SERVICE RECOVERY
RECOGNIZE
APOLOGIZE
FIX
COMPENSATE
SERVICE RECOVERY PARADOX
Customer Experiences
Customer Experiences

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