It shows a case study about Brookfield Airport and solutions for tackling them.

3. Background

4. Problems

5. Problems

6. Solutions CAR PARK
Too small
Register time for
parking

7. Solutions CHECK-IN DESKS
Disorganised
From 7 – 11a.m
- Encourage to work more shifts
- Strict rules for checking time
(Within 12 hours before flight)

8. Signs including TV screens &
public announcements
Vague information
Engine trouble
Put airport staffs to deal
with emergencies

9. Solutions BAGGAGE
Thieves steal
customer’s belongings
Arrange guardians: Protect
customer’s luggage

10. TERMINAL FACILITIES
Save a small place for smoking
-Move staffs to serve in bars
- Strict requirements for boss
Decrease to acceptable price