1. Hewlett-Packard Company
www.hp.com
Dear HP LoadRunner Customer,
Please accept our thanks for purchasing HP LoadRunner
software.
HP LoadRunner software is the industry standard software for
performance validation. Using a record and playback
mechanism, it helps you drive production workload to the test
environments. As it drives load against the system, HP
LoadRunner captures the end-user response time of key
business processes and transactions to determine if service
level agreements (SLAs) can be met. Non‑intrusive, real-time
performance monitors obtain and display performance data
from every application tier, server, and system component;
Printed in the US *T7177-88008*

2. and the data is correlated with the transaction data to quickly
pinpoint problem areas.
HP LoadRunner helps you:
 Test a broad range of applications including the latest
Rich Internet Applications with Web 2.0
technologies, ERP/CRM applications, as well as
applications with legacy technologies
 Identify and reduce performance bottlenecks before
deploying to avoid performance issues in production.
 Obtain an accurate picture of end-to-end system
performance before going live, and verify that new or
upgraded applications meet specified performance
requirements.
The HP LoadRunner Licenses to Use (LTUs) are purchased
separately from the media product. A product LTU grants the
right to use HP LoadRunner according to the terms of the
individual LTU. If you didn’t order an LTU, please contact your
2

3. HP sales representative or HP Software business partner to
obtain the appropriate license.
While the HP LoadRunner media doesn’t require installation of
a license key please review the contents it may contain
installation instructions, release notes, and user manuals.
Manuals can also be downloaded at
www.hp.com/go/softwaresupport (in section ‘Short-cuts’
select ‘Manuals’).
We’re here to advise and help with the installation process. In
the unlikely event that you encounter an issue, please visit
www.hp.com/go/hpsoftwaresupport . The site includes a
knowledge base for self-service help as well as additional
Support information. If you’re unable to resolve your issue,
please open a Support case and an engineer will contact you.
Details on how to open a case can be found under the ‘Case
Manager’ tab.
3

4. To optimize your software throughout its lifecycle, a portfolio
of Support services is also available at
www.hp.com/go/hpsoftwaresupport .
As a valued HP customer, please take advantage of the free
HP Software Customer Community Program. The Program is
there to help you optimize the returns on your software
investment. It includes:
 Regular communication from HP experts
 Access to a wide array of training materials
designed to ensure you realize the full potential of
your software (go to www.hp.com/learn for further
details)
 Connections with your peers in the industry to share
best practice
 Access to previous and forthcoming training
webinars
It’s fast and simple to register for membership at
www.hp.com/go/swcustomerconnection.
4

5. Complementing HP Software Support services, our
Professional Services experts are available to assist you at
any point in the software life cycle. Whether you need help
with planning deployment, implementing software or ensuring
that it’s continuously delivering against your objectives,
contact HPSoftware.ProfessionalServices@hp.com for a no-
obligation chat.
For further LoadRunner updates please refer to the ‘My
Updates’ portal, which is available on the ‘downloads’ tab of
www.hp.com/go/hpsoftwaresupport . If you’re not yet
receiving e-mail notifications about new releases, please sign
up at www.hp.com/go/driversignup.
Again, thank you for choosing HP LoadRunner. We look
forward to working with you.
5