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Social Media and the PR Industry
1. Signs of Encouragement on the Horizon
Neville Hobson, ABC
www.nevillehobson.com
Manchester, July 1, 2008
2. Consumers, citizens, and employees (the
same thing) have changed
They don’t trust company-speak
They fast-forward their PVRs through the
interruptions
They pull content that interests them
They create their own content, original and
mashups
They pay attention to (and are influenced by)
word of mouth
3. The emergence of a
new digital information
commons
The reality of a global
economy
The appearance and
empowerment of
myriad new
stakeholders