1. Question 15. Communication is the exchange and flow
of information and ideas; from one person to another
studying the communication process is important to a
leader because his / her chain of understanding that
integrates members of an organization from top to
bottom, bottom to top, and side to side. However, the
leader is required to listen actively, hear the message
clearly and understanding the meaning. Describe the
traits of active listening.

2. An important aspect of communication is the ability to listen. The
most essential and basic quality which a leader must have is that of a
leader must and must be a good listener, only because other action
which a leader has to perform like to take any decision, to give order
all are depend on what the leader is listen. If a leader is not a good
listener then is likely for him to misinterpret the message and he will
not be able to get the actual situation and problem.
On the other hand, that a leader must be a good listener he must
also need to be an active listener. WHO IS ACTIVE LISTENER?
Active listener is that person who is having interest not only in the
matter but speaker also. Active listening should always be a goal with
the leader focusing on both the verbal and nonverbal language of the
speaker. Active listening involves concentrating only on the speaker
and ignoring outside interruptions. Active listening also needs to be
non- discriminatory act; don’t just listen to higher ranking employees,
listen to everyone.

3. Cont’d
The most successful organization have workforce
that is engage in all level from CEO to Janitor. Each
employee are the piece of the whole that make up the
organization and should be value equally.
Active listening is an easy powerful way to make people
feel value while simultaneously make the listener aware
of the issues that need to be resolved and areas that can
be improved.
Listening is important in any relationship but it
essentially important for leader to listening to their
followers in order to be more effective.

4. Leaders must provide good Attention at time of listening to his
team -Leaders should focus on speaker through his mind as well
as with his body. He should avoid Emotional involvement –
Listening to what speaker is saying not what you want him to
say. Leader should be cool and calm – Hold judgment up till the
speaker finish. Making clarification by asking question related to
the issue discuss. At last summarized all the conversations –
problem, option and solution and Share the summary to end the
conversation.

5. 1. Be There – Be present in heart, mind and spirit with the
person. You need to hear what he/she need to say if you
don’t have time, or what to listen wait until you do.
2. Accept – Accept the person he / she without judgment or
put the person in a mental box or category eve though he
/ she may be very different from you.
3. Trust – The personal ability to handle his or her own
feelings, work through them, and find solution to his own
problems.

6. Cont’d
4. Listen – Don’t plan what you are going to say. Don’t plan how you
can interrupt. Don’t think of how to solve the problem. Don’t think
who to admonish, how to console or what the person “should” do.
DON’T THINK TO STRUGGLE OR REACT…… LISTEN
5. Stay with the other person – Put your self in other’s person shoes.
Don’t become that person but understand what he / she is feeling,
saying and thinking. Stay separate enough to be objective, but
involve enough to help.

7. Conclusion
Active listener allow the leader to understand what message
the group member are sending him, and also foundation of returning
feedback effectively to the members.

8. THANK YOU FOR LISTENINIG.
Presented by:
Atanda Safurat Adenike
Matric No: 813148