13. POOR LISTENING HABITS
INATTENTIVENESS
PSEUDOLISTENING
FOCUSING ON DELIVERY
REHEARSING
INTERRUPTING
HEARING WHAT IS EXPECTED
AVOIDING DIFFICULT/UNINTERESTING
BEING DEFENSIVE
BEING ON THE OFFENSIVE
14. Barriers to effective listening
PHYSICAL
PEOPLE RELATED
HEALTH
DISABILITY
WANDERING ATTENTION
BEING UNSURE OF THE SPEAKER
PERSONAL ANXIETY
ATTITUDE
IMPATIENCE
EMOTIONAL BLOCKS
15. Improving listening ability
STOP TALKING PUT SPEAKER AT EASE
SHOW YOU WANT TO BE PATIENT
LISTEN BODY LANGUAGE
REMOVE REFRAIN FROM
DISTRACTION ARGUMENTATION &
EMPATHISE WITH THE CRITICISM
SPEAKER NOTE TAKING
LISTENING BEFORE PARAPHRASING
EVALUATING
16. Efforts by the Speaker
CLARITY OF THOUGHT
LIVELY STIMULATING MANNER
EMPATHIZE WITH LISTENERS
MODULATE DELIVERY
17. Questions
What is effective listening ?
Differentiate between listening & hearing.
Explain types of listening.
What are the objectives of listening?