1. A Presentation on
ISO 9000
By : Namrata Verma
Class : MBA 4th sem
Clg :IGPGRC Rewari

2. Introduction of ISO
 ISO (international organization for standard ) is
quality management standard that presents
guidelines intended to increase business
efficiency and customer satisfaction.

3. What is ISO 9000 series?
ISO 9000 is a series of standard that is
developed and published by international
organization for standard that define,
establish and maintain an effective quality
assurance system for manufacturing and
service industries. It serves many different
industries and organizations as a guide to
quality products, service, and management.

4. Introduction of ISO 9000
 ISO 9000 is an international standard for
operating business in a manner that provide
quality assurance for goods and services.
 The international organization for
standardization (ISO) has formulated
standards for quality certifications , it is known
as ISO 9000 Series Certifications.

5. Goal of ISO 9000
 Embed quality management system
within an organization
 Increase productivity
 Reducing unnecessary cost
 Ensuring quality of processes and
products.

6. Who should use ISO
 Any firm whose customers make their buying
decisions on quality
 Firms who perceive quality as a marketing
tool may obtain certification as part of their
marketing strategy.
 In markets where quality is not a dominant
issue firms may use the standards as a guide.

7. Registration Process for ISO
Certificate
 Apply for registration and audits
 Agree to audit process and documentation
review with registrar
 Hold pre-assessment audit (Take any
corrective action)
 Have final assessment
 Have iso 9000 registration audit (Take any
needed corrective action , Re-audit as
needed
 Have a follow up surveillance

8. Internal Audit
Checks must be made to ensure that the
system is being followed and the exacted
results are being obtained. This activity is
accomplished through internal audit which is
one of the key element of iso 9000. auditing
depends on need.

9. Objectives of Internal Audits
 To Determine actual performance
 Initiate corrective action in response to
deficiencies
 To provide continue improvements
through feedback

10. Benefit of Registration
 Improved operations
 Market recognition

11. Benefits of ISO
 Quality is constantly measured
 Defects are caught earlier and are
corrected at a lower cost.
 Organizations retain or increase market
share, increasing sales or revenues.
 Well defined and documented
procedures improve the consistency of
output.

12. Thank You !