Chaos is inevitable in any badly designed system. With an increasing number of websites building on real world communities and user generated contributions, the importance of good layout design and quality control cannot be overlooked. The focus of this proposed SXSW Interactive panel is to explore and highlight some of the pitfalls and solutions that are encountered when developing a website which contains user generated contributions. The format of the panel will be case studies from various high profile websites, followed by an interactive element, exploring some of the audience’s own difficulties and suggestions. The underlying aim of the session is to help the audience understand and get to grips with some of the challenges associated with user generated websites. As a result of attending the session, participants should be armed with effective tools and techniques to design a better user experience and information architecture.

1. User Generated Chaos
SXSW Interactive 2013
Slides & links: lanyrd.com/scdkqw

2. Panelists
Henrik Berggren Jan Senderek
CEO and co-founder CEO and founder
Readmill Popset and tba
@henrikberggren @jans
Natalie Downe Nico Perez
CPO and co-founder Co-founder
Lanyrd Mixcloud
@natbat @nicoperez
Slides & links: lanyrd.com/scdkqw

3. Topics
‣ How to solve the cold-start / blank page problem
‣ What incentives encourage users to generate
(good) content
‣ How to facilitate the navigation of UGC, and the pros
and cons of folksonomies
‣ How to deal with spammy users and profanity
‣ Handing over control: Moderators and admin
‣ How to balance what your users want
vs. what you want
Slides & links: lanyrd.com/scdkqw

4. How to solve the cold start
or blank page problem

5. pinterest.com

6. Lanyrd.com

7. Path

8. emptystates.tumblr.com

9. AUDIENCE POLL:
A. Auto-port FB Social Graph
B. Port and Choose
C. Manually add

10. What incentives
encourage users to
generate (good) content

11. linkedin.com

12. tumblr.com

13. How to facilitate the
navigation of UGC,
and the pros and cons
of folksonomies

14. youtube.com

15. soundcloud.com

16. Wunderlist

17. Apple App Store

18. Chrome Web Store

19. How to deal with spammy
users and profanity

20. flickr.com

21. mixcloud.com

22. Branch & Discourse

23. Handing over control:
Moderators and admins

24. stackoverflow.com

25. hypem.com

26. How to balance what your
users want vs. what you

27. OPEN TO AUDIENCE
DISCUSSION & QUESTIONS

28. Q&A #ugchaos
Henrik Berggren Jan Senderek
CEO and co-founder CEO and founder
Readmill Popset and tba
@henrikberggren @jans
Natalie Downe Nico Perez
CPO and co-founder Co-founder
Lanyrd Mixcloud
@natbat @nicoperez
Please rate our panel: bit.ly/rateugchaos
Slides & links: lanyrd.com/scdkqw