This document summarizes mySociety's research into the impacts of civic technology from 2016. It discusses framing the research around examining impacts before, during, and after using civic tech tools, on users, civic technologists, and the world. The research included surveys on demographics and attitudes in multiple countries, experiments on how people engage with civic sites, and case studies on government responses to civic tech. Key findings included that presenting information and messages in certain ways can encourage engagement, and ensuring user processes are clear and logical. The research aims to continue building partnerships to better understand civic tech's impacts and how to maximize positive effects.