6. We are not doing a
favor by serving
him……He is doing a
favor by giving an
opportunity to do so….
A customer is an
important visitor in our
office…He is not an
outsider to the
office…He is the part
of it…..He is not an
interruption to our
work…..He is the
purpose of it….
17. SMART WORK
MAKES YOU
SMART.
SMART OFFICES
SMART CARDS.
SMART SERVICES.
SMART CONFERENCES
SMART COMMUNICATION.
SMART PROCEDURES….
VIDEO CONFERENCES..
E .GOVERNANCE…
M.GOVERNANCE…..L
RIGHT TO
SUCCEED…..
19. You can be a victor
Or a victim…………….
E Governance
M Governance
Online/offline
Tax Collection-KBT
Accounting…
Land Bank…..
Social Media
Fair Value…..
E
36. .POSITIVE PEOPLE..
TOTAL QUALITY PEOPLE… SMART
WORKING…
Focus on Solution….
PASSION
EXTRA MILE APPROACH…..
LIKE CHANGE
LIKES INNOVATION…….BREAK THE
BOUDARIES.
42. .IT IS YOUR ATTITUDE…NOTE YOUR APTITUDE………….
THAT DETERMINES YOUR ALTITUDE.
SUCCESS,,,,,,,All depends on the second letter..
It is your choice…….not your luck.
43. .
If an egg is broken by an outside source....
A LIFE ends..............
If an egg is broken from within……………….
A LIFE begins………………
Thoughts----Feelings…..Action----Results
44. It is you rchoice..whether to bo
be a victor or victim………
52. COMMUNICATION SKILLS.
The Customer
1.Want to be heard.
2.Want to be understood.
2.Want to be cared for.
We are good JUDGES for other
Peoples mistake….and good LAWYERS
for our own.
V
67. Smart
work.
What can we
do..?
SMART OFFICES
SMART CARDS.
SMART SERVICES.
SMART CONFERENCES
SMART COMMUNICATION.
SMART PROCEDURES….
VIDEO CONFERENCES..
E .GOVERNANCE…
M.GOVERNANCE…..L
…..
95. Receipt of
application.
If the application is
received directly, receipts
should be given to the
applicant.
You have no right to deny
the receipt application.
99. Covers which are
not to be opened by
the Tappal Clerk
1. Tappals received in
name cover.
2. Tappals marked as
SECRET.
3. Tappals marked as
confidential.
103. Registration of tapal
2 stages.
1. By the distribution Clerk in the
Distribution Register/Special
Register/Security register.
2. By the section Clerk in the Personal
Register.
106. PERSONAL REGISTER IS NOT
PERSONAL……...
1.SERIAL
NUMBER
2.CURRENT
NUMBER.
3.DATE.
4.SUBJECT.
5.DATE OF
SUBMISSION.
6. DATE OF
RETURN
REFERENCE
ISSUED TO
WHOM.
8. COMMN
RECEIVED
9.DATE.
10.NATURE
OF DISPOSAL..
107. PERSONAL REGISTER IS NOT
PERSONAL……...
LA INTERPELLATION- DETAILS OF PORAMBOKE LANDS
UNDER ENCROACHMENT.-POSSIBILITY FOR ASSIGNMENT
FAX MESSAGE NO B1- 543566/14 CLR DT 14/09/14
(0471-2357889)
111. Note File.
1. Subject.
2. Reference.
3. File Number.
Notes in Paragraphs(brief summary+
arguments for and against the
measures to be taken +
suggestions+ opinion of the Js
+order of the officer
Initials with date sc Js/Officer
112. Note File.
1 1/3rd margin.
Front page- Left Margin
Back page - Right Margin.
2 Sub/ref. Red ink
3 Paragraphs to be numbered.
4 Pages to be numbered
with Blue ink.
No notes should end at the end of
the page
Sufficient blank pages should be
added……
113. Current File.
1. Current
2. O/c-office copy of the
letter issued with despatch seal.
3. Reply received.
Letters issued.
Letters……..Sir…Yours faithfully
Reminders.
DO letter.,,,Dear Shri(name)
yours sincerely.
Phone/Fax messages/E#mails
121. N:Dis
N;Dis B3-6754/14
Forwarded to All village officers for strict compliance.
Collectorate<kottayam
Dated 10/03/2015 For District Collector
122. N:Dis
N;Dis B3-6754/14
Forwarded to All village officers for strict compliance.
Collectorate<kottayam
Dated 10/03/2015 For District Collector
123. SMART drafting.
C3-1612/15 Taluk Office,Kottayam.
Dated:10/03/2015
Phone/Fax-04812568007
Email:tahsildarkottayam@gmail.com
District Collector,
Kottayam.
Sir
Sub:-
Ref:-
Spend a small part of your income for the improvement of of
Your official life…….
124. SMART drafting.
C3-1612/15 Taluk Office,Kottayam.
Dated:10/03/2015
Phone/Fax-04812568007
Email:tahsildarkottayam@gmail.com
District Collector,
Kottayam.
Sir
Sub:-
Ref:-
Spend a small part of your income for the improvement of of
Your official life…….
125. REMINDERS…..Your SKILLS
Be task oriented…….
Can you obtain a report without
issuing a single
REMINDER…?
Communication skills.
Interpersonal skills.
SPEED IS THE CREED OF THE AGE.
126. Time management is life
Management.
The prescribed time limit
As per court Judgments/Acts/Rules
Should be strictly adhered to..
134. NOTE FILE……...
LA INTERPELLATION- DETAILS OF PORAMBOKE LANDS
UNDER ENCROACHMENT.-POSSIBILITY FOR ASSIGNMENT
NOTE.
SUB-LA INTERPELLATION- DETAILS OF
PORAMBOKE LANDS.-POSSIBILITY OF
ASSIGNMENT UNDER ZERO LAND LESS
SCHEME.
REF-FAX MESSAGE NO B1- 543566/14
DT 14/09/14 from SECY REVENUE (S) Dept.
C1-5476/14
136. Sending e mail messeges….
C1-9756/14
District Collector,
kottayam
sub-
ref.
I invite kind attention to the ref cited ……
.........................................................................................