SlideShare a Scribd company logo

How, when and why to explore an at-home agent program

ā€¢Download as PPT, PDFā€¢
ā€¢
Myra Golden
Myra Golden

How, when and why to explore an at-home agent program

BusinessTechnology
1 of 25
Home-Based Servicing How, when and why to explore an at-home agent workforce Myra Golden Call Center Webinars
Myra Golden ,[object Object],[object Object],Your speaker , Myra Golden in Tulsa, OK
Introduction and Overview Introduction & Overview Home-Based Servicing
[object Object],[object Object],[object Object],[object Object],Benefits
[object Object],[object Object],[object Object],[object Object],Benefits
[object Object],[object Object],[object Object],[object Object],Benefits
When to Consider Remote Agents ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],6 Primary Business Drivers
A Case Study
9 Problems You May Run Into ,[object Object],[object Object],[object Object],[object Object],[object Object]
9 Problems You May Run Into ,[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object],Basic Home Office Setup
Technology - Computer ,[object Object],[object Object],[object Object],[object Object]
Sample Equipment Requirements ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Technology - Phone ,[object Object],[object Object],[object Object],[object Object]
Data Risk Prevention ,[object Object],[object Object],[object Object],[object Object]
[object Object]
Scheduling Ideas ,[object Object],[object Object],[object Object],[object Object],[object Object]
Agent Selection ,[object Object],[object Object],[object Object],[object Object]
Traits of Success Home Agents ,[object Object],[object Object],[object Object],[object Object],[object Object]
Training Home Based Agents ,[object Object],[object Object],[object Object],[object Object]
Managing Home Based Agent Performance ,[object Object],[object Object],[object Object],[object Object]
Engaging Home Based Agents ,[object Object],[object Object],[object Object],[object Object],[object Object]
Engaging Home Based Agents ,[object Object],[object Object],[object Object],[object Object]
3 Ways to Implement Home Based Servicing ,[object Object],[object Object],[object Object]
Companies Successfully Using Home Based Agents ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Recommended

Advice On IT Implementations
Advice On IT ImplementationsAdvice On IT Implementations
Advice On IT ImplementationsAlan Walsh
Ā 
Keeping customer satisfaction high final
Keeping customer satisfaction high finalKeeping customer satisfaction high final
Keeping customer satisfaction high finalGhaji
Ā 
Service now vulnerability patching_move
Service now vulnerability patching_moveService now vulnerability patching_move
Service now vulnerability patching_moveSubrat Kumar Dash
Ā 
BNI, 10-Minute Pres, IT Business
BNI, 10-Minute Pres, IT BusinessBNI, 10-Minute Pres, IT Business
BNI, 10-Minute Pres, IT BusinessProgressive Integrations
Ā 
Streamlining Escalations
Streamlining EscalationsStreamlining Escalations
Streamlining EscalationsShikhar Sindhu
Ā 
Managing IT Projects - Onsite Offshore Coordination
Managing IT Projects - Onsite Offshore CoordinationManaging IT Projects - Onsite Offshore Coordination
Managing IT Projects - Onsite Offshore CoordinationMahesh Dedhia
Ā 
Mac Systems Consultants v5.0
Mac Systems Consultants v5.0Mac Systems Consultants v5.0
Mac Systems Consultants v5.0Bill Young
Ā 
Five Benefits of Paperless Onboarding and Offboarding
Five Benefits of Paperless Onboarding and OffboardingFive Benefits of Paperless Onboarding and Offboarding
Five Benefits of Paperless Onboarding and OffboardingNet at Work
Ā 

Recommended

Advice On IT Implementations
Advice On IT ImplementationsAdvice On IT Implementations
Advice On IT ImplementationsAlan Walsh
Ā 
Keeping customer satisfaction high final
Keeping customer satisfaction high finalKeeping customer satisfaction high final
Keeping customer satisfaction high finalGhaji
Ā 
Service now vulnerability patching_move
Service now vulnerability patching_moveService now vulnerability patching_move
Service now vulnerability patching_moveSubrat Kumar Dash
Ā 
BNI, 10-Minute Pres, IT Business
BNI, 10-Minute Pres, IT BusinessBNI, 10-Minute Pres, IT Business
BNI, 10-Minute Pres, IT BusinessProgressive Integrations
Ā 
Streamlining Escalations
Streamlining EscalationsStreamlining Escalations
Streamlining EscalationsShikhar Sindhu
Ā 
Managing IT Projects - Onsite Offshore Coordination
Managing IT Projects - Onsite Offshore CoordinationManaging IT Projects - Onsite Offshore Coordination
Managing IT Projects - Onsite Offshore CoordinationMahesh Dedhia
Ā 
Mac Systems Consultants v5.0
Mac Systems Consultants v5.0Mac Systems Consultants v5.0
Mac Systems Consultants v5.0Bill Young
Ā 
Five Benefits of Paperless Onboarding and Offboarding
Five Benefits of Paperless Onboarding and OffboardingFive Benefits of Paperless Onboarding and Offboarding
Five Benefits of Paperless Onboarding and OffboardingNet at Work
Ā 
18 Ways Incident Management Systems Create Order (And Why It Matters)
18 Ways Incident Management Systems Create Order (And Why It Matters)18 Ways Incident Management Systems Create Order (And Why It Matters)
18 Ways Incident Management Systems Create Order (And Why It Matters)24/7 Software
Ā 
Scrum Bangalore 16th Meetup - March 5, 2016 - Yes Scrum Did Wonders Beyond IT...
Scrum Bangalore 16th Meetup - March 5, 2016 - Yes Scrum Did Wonders Beyond IT...Scrum Bangalore 16th Meetup - March 5, 2016 - Yes Scrum Did Wonders Beyond IT...
Scrum Bangalore 16th Meetup - March 5, 2016 - Yes Scrum Did Wonders Beyond IT...Scrum Bangalore
Ā 
Ls 2017 stewart bell phm
Ls 2017 stewart bell phmLs 2017 stewart bell phm
Ls 2017 stewart bell phmStewart Bell
Ā 
IxD talk
IxD talkIxD talk
IxD talkJames OBrien
Ā 
Endpoint Security & Why It Matters!
Endpoint Security & Why It Matters!Endpoint Security & Why It Matters!
Endpoint Security & Why It Matters!Net at Work
Ā 
Take Care of Your Computer Part 5 -- How to Work on Your Own PC
Take Care of Your Computer Part 5 -- How to Work on Your Own PCTake Care of Your Computer Part 5 -- How to Work on Your Own PC
Take Care of Your Computer Part 5 -- How to Work on Your Own PCTed Whittemore
Ā 
How to Effectively Manage a Remote Team - 12 Best Practices
How to Effectively Manage a Remote Team - 12 Best PracticesHow to Effectively Manage a Remote Team - 12 Best Practices
How to Effectively Manage a Remote Team - 12 Best PracticesMikogo
Ā 
Team Task Management | CONSYSA
Team Task Management | CONSYSATeam Task Management | CONSYSA
Team Task Management | CONSYSAAccutech Services LLC
Ā 
IT Alignment and The Cloud
IT Alignment and The CloudIT Alignment and The Cloud
IT Alignment and The CloudSteve McDonell
Ā 
Technical Escalations Best Practices
Technical Escalations Best PracticesTechnical Escalations Best Practices
Technical Escalations Best Practicesmagalong
Ā 
Why you need Melissa Ruth.
Why you need Melissa Ruth.Why you need Melissa Ruth.
Why you need Melissa Ruth.Melissa Ruth
Ā 
Scrum Bangalore 16th Meetup - March 5, 2016 - Replicating Architectural Scali...
Scrum Bangalore 16th Meetup - March 5, 2016 - Replicating Architectural Scali...Scrum Bangalore 16th Meetup - March 5, 2016 - Replicating Architectural Scali...
Scrum Bangalore 16th Meetup - March 5, 2016 - Replicating Architectural Scali...Scrum Bangalore
Ā 
SoftwareDevelopment
SoftwareDevelopmentSoftwareDevelopment
SoftwareDevelopmentNathan MANZAMBI
Ā 
SnapComms for Security Awareness
SnapComms for Security AwarenessSnapComms for Security Awareness
SnapComms for Security AwarenessSnapComms
Ā 
Pearls For Improving Operational Efficiency
Pearls For Improving Operational EfficiencyPearls For Improving Operational Efficiency
Pearls For Improving Operational EfficiencyKim Carter
Ā 
Dpa sam ltrk-marts2013_arturs_lazdekalns
Dpa sam ltrk-marts2013_arturs_lazdekalnsDpa sam ltrk-marts2013_arturs_lazdekalns
Dpa sam ltrk-marts2013_arturs_lazdekalnsebuc
Ā 
Internal communication for hospitals with SnapComms
Internal communication for hospitals with SnapCommsInternal communication for hospitals with SnapComms
Internal communication for hospitals with SnapCommsSnapComms
Ā 
Escalation lets do it right
Escalation lets do it rightEscalation lets do it right
Escalation lets do it rightHrishikesh Karekar
Ā 
Beat your competition to the punch
Beat your competition to the punchBeat your competition to the punch
Beat your competition to the punchPivotal CRM
Ā 
The Remote Worker: Tools for Remote Monitoring
The Remote Worker: Tools for Remote MonitoringThe Remote Worker: Tools for Remote Monitoring
The Remote Worker: Tools for Remote MonitoringAvtex
Ā 
Support Goes Home
Support Goes HomeSupport Goes Home
Support Goes HomeChris Dancy
Ā 
How to Implement Practice Management
How to Implement Practice ManagementHow to Implement Practice Management
How to Implement Practice ManagementLaw Office Technology
Ā 

More Related Content

What's hot

18 Ways Incident Management Systems Create Order (And Why It Matters)
18 Ways Incident Management Systems Create Order (And Why It Matters)18 Ways Incident Management Systems Create Order (And Why It Matters)
18 Ways Incident Management Systems Create Order (And Why It Matters)24/7 Software
Ā 
Scrum Bangalore 16th Meetup - March 5, 2016 - Yes Scrum Did Wonders Beyond IT...
Scrum Bangalore 16th Meetup - March 5, 2016 - Yes Scrum Did Wonders Beyond IT...Scrum Bangalore 16th Meetup - March 5, 2016 - Yes Scrum Did Wonders Beyond IT...
Scrum Bangalore 16th Meetup - March 5, 2016 - Yes Scrum Did Wonders Beyond IT...Scrum Bangalore
Ā 
Ls 2017 stewart bell phm
Ls 2017 stewart bell phmLs 2017 stewart bell phm
Ls 2017 stewart bell phmStewart Bell
Ā 
Endpoint Security & Why It Matters!
Endpoint Security & Why It Matters!Endpoint Security & Why It Matters!
Endpoint Security & Why It Matters!Net at Work
Ā 
Take Care of Your Computer Part 5 -- How to Work on Your Own PC
Take Care of Your Computer Part 5 -- How to Work on Your Own PCTake Care of Your Computer Part 5 -- How to Work on Your Own PC
Take Care of Your Computer Part 5 -- How to Work on Your Own PCTed Whittemore
Ā 
How to Effectively Manage a Remote Team - 12 Best Practices
How to Effectively Manage a Remote Team - 12 Best PracticesHow to Effectively Manage a Remote Team - 12 Best Practices
How to Effectively Manage a Remote Team - 12 Best PracticesMikogo
Ā 
Team Task Management | CONSYSA
Team Task Management | CONSYSATeam Task Management | CONSYSA
Team Task Management | CONSYSAAccutech Services LLC
Ā 
IT Alignment and The Cloud
IT Alignment and The CloudIT Alignment and The Cloud
IT Alignment and The CloudSteve McDonell
Ā 
Technical Escalations Best Practices
Technical Escalations Best PracticesTechnical Escalations Best Practices
Technical Escalations Best Practicesmagalong
Ā 
Why you need Melissa Ruth.
Why you need Melissa Ruth.Why you need Melissa Ruth.
Why you need Melissa Ruth.Melissa Ruth
Ā 
Scrum Bangalore 16th Meetup - March 5, 2016 - Replicating Architectural Scali...
Scrum Bangalore 16th Meetup - March 5, 2016 - Replicating Architectural Scali...Scrum Bangalore 16th Meetup - March 5, 2016 - Replicating Architectural Scali...
Scrum Bangalore 16th Meetup - March 5, 2016 - Replicating Architectural Scali...Scrum Bangalore
Ā 
SoftwareDevelopment
SoftwareDevelopmentSoftwareDevelopment
SoftwareDevelopmentNathan MANZAMBI
Ā 
SnapComms for Security Awareness
SnapComms for Security AwarenessSnapComms for Security Awareness
SnapComms for Security AwarenessSnapComms
Ā 
Pearls For Improving Operational Efficiency
Pearls For Improving Operational EfficiencyPearls For Improving Operational Efficiency
Pearls For Improving Operational EfficiencyKim Carter
Ā 
Dpa sam ltrk-marts2013_arturs_lazdekalns
Dpa sam ltrk-marts2013_arturs_lazdekalnsDpa sam ltrk-marts2013_arturs_lazdekalns
Dpa sam ltrk-marts2013_arturs_lazdekalnsebuc
Ā 
Internal communication for hospitals with SnapComms
Internal communication for hospitals with SnapCommsInternal communication for hospitals with SnapComms
Internal communication for hospitals with SnapCommsSnapComms
Ā 
Escalation lets do it right
Escalation lets do it rightEscalation lets do it right
Escalation lets do it rightHrishikesh Karekar
Ā 
Beat your competition to the punch
Beat your competition to the punchBeat your competition to the punch
Beat your competition to the punchPivotal CRM
Ā 

What's hot (19)

18 Ways Incident Management Systems Create Order (And Why It Matters)
18 Ways Incident Management Systems Create Order (And Why It Matters)18 Ways Incident Management Systems Create Order (And Why It Matters)
18 Ways Incident Management Systems Create Order (And Why It Matters)
Ā 
Scrum Bangalore 16th Meetup - March 5, 2016 - Yes Scrum Did Wonders Beyond IT...
Scrum Bangalore 16th Meetup - March 5, 2016 - Yes Scrum Did Wonders Beyond IT...Scrum Bangalore 16th Meetup - March 5, 2016 - Yes Scrum Did Wonders Beyond IT...
Scrum Bangalore 16th Meetup - March 5, 2016 - Yes Scrum Did Wonders Beyond IT...
Ā 
Ls 2017 stewart bell phm
Ls 2017 stewart bell phmLs 2017 stewart bell phm
Ls 2017 stewart bell phm
Ā 
IxD talk
IxD talkIxD talk
IxD talk
Ā 
Endpoint Security & Why It Matters!
Endpoint Security & Why It Matters!Endpoint Security & Why It Matters!
Endpoint Security & Why It Matters!
Ā 
Take Care of Your Computer Part 5 -- How to Work on Your Own PC
Take Care of Your Computer Part 5 -- How to Work on Your Own PCTake Care of Your Computer Part 5 -- How to Work on Your Own PC
Take Care of Your Computer Part 5 -- How to Work on Your Own PC
Ā 
How to Effectively Manage a Remote Team - 12 Best Practices
How to Effectively Manage a Remote Team - 12 Best PracticesHow to Effectively Manage a Remote Team - 12 Best Practices
How to Effectively Manage a Remote Team - 12 Best Practices
Ā 
Team Task Management | CONSYSA
Team Task Management | CONSYSATeam Task Management | CONSYSA
Team Task Management | CONSYSA
Ā 
IT Alignment and The Cloud
IT Alignment and The CloudIT Alignment and The Cloud
IT Alignment and The Cloud
Ā 
Technical Escalations Best Practices
Technical Escalations Best PracticesTechnical Escalations Best Practices
Technical Escalations Best Practices
Ā 
Why you need Melissa Ruth.
Why you need Melissa Ruth.Why you need Melissa Ruth.
Why you need Melissa Ruth.
Ā 
Scrum Bangalore 16th Meetup - March 5, 2016 - Replicating Architectural Scali...
Scrum Bangalore 16th Meetup - March 5, 2016 - Replicating Architectural Scali...Scrum Bangalore 16th Meetup - March 5, 2016 - Replicating Architectural Scali...
Scrum Bangalore 16th Meetup - March 5, 2016 - Replicating Architectural Scali...
Ā 
SoftwareDevelopment
SoftwareDevelopmentSoftwareDevelopment
SoftwareDevelopment
Ā 
SnapComms for Security Awareness
SnapComms for Security AwarenessSnapComms for Security Awareness
SnapComms for Security Awareness
Ā 
Pearls For Improving Operational Efficiency
Pearls For Improving Operational EfficiencyPearls For Improving Operational Efficiency
Pearls For Improving Operational Efficiency
Ā 
Dpa sam ltrk-marts2013_arturs_lazdekalns
Dpa sam ltrk-marts2013_arturs_lazdekalnsDpa sam ltrk-marts2013_arturs_lazdekalns
Dpa sam ltrk-marts2013_arturs_lazdekalns
Ā 
Internal communication for hospitals with SnapComms
Internal communication for hospitals with SnapCommsInternal communication for hospitals with SnapComms
Internal communication for hospitals with SnapComms
Ā 
Escalation lets do it right
Escalation lets do it rightEscalation lets do it right
Escalation lets do it right
Ā 
Beat your competition to the punch
Beat your competition to the punchBeat your competition to the punch
Beat your competition to the punch
Ā 

Similar to How, when and why to explore an at-home agent program

The Remote Worker: Tools for Remote Monitoring
The Remote Worker: Tools for Remote MonitoringThe Remote Worker: Tools for Remote Monitoring
The Remote Worker: Tools for Remote MonitoringAvtex
Ā 
Support Goes Home
Support Goes HomeSupport Goes Home
Support Goes HomeChris Dancy
Ā 
How to Implement Practice Management
How to Implement Practice ManagementHow to Implement Practice Management
How to Implement Practice ManagementLaw Office Technology
Ā 
Potential Changes to the Web Conferencing Service
Potential Changes to the Web Conferencing ServicePotential Changes to the Web Conferencing Service
Potential Changes to the Web Conferencing ServiceVideoguy
Ā 
Tc Tand Tc Presentation
Tc Tand Tc PresentationTc Tand Tc Presentation
Tc Tand Tc PresentationChuck Renfro
Ā 
Integra Customer Support
Integra Customer SupportIntegra Customer Support
Integra Customer Supportharrysmith
Ā 
Unified Communications - Its cool, but how can you demonstrate value to the b...
Unified Communications - Its cool, but how can you demonstrate value to the b...Unified Communications - Its cool, but how can you demonstrate value to the b...
Unified Communications - Its cool, but how can you demonstrate value to the b...Unified Communications Online
Ā 
Corporate Presentation
Corporate PresentationCorporate Presentation
Corporate Presentationfablogic
Ā 
Corporate Presentation
Corporate PresentationCorporate Presentation
Corporate PresentationHarshVardhan1
Ā 
Itms 2010
Itms 2010Itms 2010
Itms 2010networth
Ā 
Keynote Tech Talks: Watching SaaS Apps with Keynote
Keynote Tech Talks: Watching SaaS Apps with KeynoteKeynote Tech Talks: Watching SaaS Apps with Keynote
Keynote Tech Talks: Watching SaaS Apps with KeynoteKeynote Mobile Testing
Ā 
March2008 Strategies For Adopting Self Service And Automation
March2008 Strategies For Adopting Self Service And AutomationMarch2008 Strategies For Adopting Self Service And Automation
March2008 Strategies For Adopting Self Service And AutomationIT Service and Support
Ā 
Best Practices for the Service Cloud
Best Practices for the Service CloudBest Practices for the Service Cloud
Best Practices for the Service CloudRoss Bauer
Ā 
What? Crackle. Drop.
What? Crackle. Drop.What? Crackle. Drop.
What? Crackle. Drop.ReadyTalk
Ā 
Sage 300 Document Management by Altec
Sage 300 Document Management by AltecSage 300 Document Management by Altec
Sage 300 Document Management by AltecNet at Work
Ā 
Outsourcing.ppt
Outsourcing.pptOutsourcing.ppt
Outsourcing.pptwebhostingguy
Ā 
Take your sbdc online
Take your sbdc onlineTake your sbdc online
Take your sbdc onlineJen Dangelo
Ā 
DocLink for Sage to Automate AP
DocLink for Sage to Automate APDocLink for Sage to Automate AP
DocLink for Sage to Automate APNet at Work
Ā 

Similar to How, when and why to explore an at-home agent program (20)

The Remote Worker: Tools for Remote Monitoring
The Remote Worker: Tools for Remote MonitoringThe Remote Worker: Tools for Remote Monitoring
The Remote Worker: Tools for Remote Monitoring
Ā 
Support Goes Home
Support Goes HomeSupport Goes Home
Support Goes Home
Ā 
How to Implement Practice Management
How to Implement Practice ManagementHow to Implement Practice Management
How to Implement Practice Management
Ā 
Potential Changes to the Web Conferencing Service
Potential Changes to the Web Conferencing ServicePotential Changes to the Web Conferencing Service
Potential Changes to the Web Conferencing Service
Ā 
Tc Tand Tc Presentation
Tc Tand Tc PresentationTc Tand Tc Presentation
Tc Tand Tc Presentation
Ā 
Integra Customer Support
Integra Customer SupportIntegra Customer Support
Integra Customer Support
Ā 
Unified Communications - Its cool, but how can you demonstrate value to the b...
Unified Communications - Its cool, but how can you demonstrate value to the b...Unified Communications - Its cool, but how can you demonstrate value to the b...
Unified Communications - Its cool, but how can you demonstrate value to the b...
Ā 
Corporate Presentation
Corporate PresentationCorporate Presentation
Corporate Presentation
Ā 
Corporate Presentation
Corporate PresentationCorporate Presentation
Corporate Presentation
Ā 
Itms 2010
Itms 2010Itms 2010
Itms 2010
Ā 
Keynote Tech Talks: Watching SaaS Apps with Keynote
Keynote Tech Talks: Watching SaaS Apps with KeynoteKeynote Tech Talks: Watching SaaS Apps with Keynote
Keynote Tech Talks: Watching SaaS Apps with Keynote
Ā 
March2008 Strategies For Adopting Self Service And Automation
March2008 Strategies For Adopting Self Service And AutomationMarch2008 Strategies For Adopting Self Service And Automation
March2008 Strategies For Adopting Self Service And Automation
Ā 
Best Practices for the Service Cloud
Best Practices for the Service CloudBest Practices for the Service Cloud
Best Practices for the Service Cloud
Ā 
What? Crackle. Drop.
What? Crackle. Drop.What? Crackle. Drop.
What? Crackle. Drop.
Ā 
Sage 300 Document Management by Altec
Sage 300 Document Management by AltecSage 300 Document Management by Altec
Sage 300 Document Management by Altec
Ā 
Pano Logic Quick Start 100709
Pano Logic Quick Start 100709Pano Logic Quick Start 100709
Pano Logic Quick Start 100709
Ā 
Outsourcing.ppt
Outsourcing.pptOutsourcing.ppt
Outsourcing.ppt
Ā 
Take your sbdc online
Take your sbdc onlineTake your sbdc online
Take your sbdc online
Ā 
IMD 203 - Ch22
IMD 203 - Ch22IMD 203 - Ch22
IMD 203 - Ch22
Ā 
DocLink for Sage to Automate AP
DocLink for Sage to Automate APDocLink for Sage to Automate AP
DocLink for Sage to Automate AP
Ā 

More from Myra Golden

Super Bowl Customer Experience Presentation for SOCAP WI
Super Bowl Customer Experience Presentation for SOCAP WISuper Bowl Customer Experience Presentation for SOCAP WI
Super Bowl Customer Experience Presentation for SOCAP WIMyra Golden
Ā 
Myra Golden's Keynote for Edible Arrangements Annual Convention
Myra Golden's Keynote for Edible Arrangements Annual ConventionMyra Golden's Keynote for Edible Arrangements Annual Convention
Myra Golden's Keynote for Edible Arrangements Annual ConventionMyra Golden
Ā 
Generation Y in Workplace
Generation Y in WorkplaceGeneration Y in Workplace
Generation Y in WorkplaceMyra Golden
Ā 
Customer Service Starts At The Front Desk: Admin's Best Practices
Customer Service Starts At The Front Desk: Admin's Best Practices Customer Service Starts At The Front Desk: Admin's Best Practices
Customer Service Starts At The Front Desk: Admin's Best Practices Myra Golden
Ā 
Delivering WOW!
Delivering WOW!Delivering WOW!
Delivering WOW!Myra Golden
Ā 
How to benefit from consumer feedback
How to benefit from consumer feedbackHow to benefit from consumer feedback
How to benefit from consumer feedbackMyra Golden
Ā 
Myra Golden - NARMS How to WOW at the Point of Recovery
Myra Golden - NARMS How to WOW at the Point of RecoveryMyra Golden - NARMS How to WOW at the Point of Recovery
Myra Golden - NARMS How to WOW at the Point of RecoveryMyra Golden
Ā 
Narms Conference 2010 - Tampa
Narms Conference 2010 - TampaNarms Conference 2010 - Tampa
Narms Conference 2010 - TampaMyra Golden
Ā 
Video Gaming Technologies
Video Gaming TechnologiesVideo Gaming Technologies
Video Gaming TechnologiesMyra Golden
Ā 
How to Negotiate with Customers
How to Negotiate with CustomersHow to Negotiate with Customers
How to Negotiate with CustomersMyra Golden
Ā 
Preventing Burnout in Call Center Agents Plus 9 Ways to Motivate Agents
Preventing Burnout in Call Center Agents Plus 9 Ways to Motivate AgentsPreventing Burnout in Call Center Agents Plus 9 Ways to Motivate Agents
Preventing Burnout in Call Center Agents Plus 9 Ways to Motivate AgentsMyra Golden
Ā 
The Powerful Consumer GMA May 09
The Powerful Consumer GMA May 09The Powerful Consumer GMA May 09
The Powerful Consumer GMA May 09Myra Golden
Ā 

More from Myra Golden (12)

Super Bowl Customer Experience Presentation for SOCAP WI
Super Bowl Customer Experience Presentation for SOCAP WISuper Bowl Customer Experience Presentation for SOCAP WI
Super Bowl Customer Experience Presentation for SOCAP WI
Ā 
Myra Golden's Keynote for Edible Arrangements Annual Convention
Myra Golden's Keynote for Edible Arrangements Annual ConventionMyra Golden's Keynote for Edible Arrangements Annual Convention
Myra Golden's Keynote for Edible Arrangements Annual Convention
Ā 
Generation Y in Workplace
Generation Y in WorkplaceGeneration Y in Workplace
Generation Y in Workplace
Ā 
Customer Service Starts At The Front Desk: Admin's Best Practices
Customer Service Starts At The Front Desk: Admin's Best Practices Customer Service Starts At The Front Desk: Admin's Best Practices
Customer Service Starts At The Front Desk: Admin's Best Practices
Ā 
Delivering WOW!
Delivering WOW!Delivering WOW!
Delivering WOW!
Ā 
How to benefit from consumer feedback
How to benefit from consumer feedbackHow to benefit from consumer feedback
How to benefit from consumer feedback
Ā 
Myra Golden - NARMS How to WOW at the Point of Recovery
Myra Golden - NARMS How to WOW at the Point of RecoveryMyra Golden - NARMS How to WOW at the Point of Recovery
Myra Golden - NARMS How to WOW at the Point of Recovery
Ā 
Narms Conference 2010 - Tampa
Narms Conference 2010 - TampaNarms Conference 2010 - Tampa
Narms Conference 2010 - Tampa
Ā 
Video Gaming Technologies
Video Gaming TechnologiesVideo Gaming Technologies
Video Gaming Technologies
Ā 
How to Negotiate with Customers
How to Negotiate with CustomersHow to Negotiate with Customers
How to Negotiate with Customers
Ā 
Preventing Burnout in Call Center Agents Plus 9 Ways to Motivate Agents
Preventing Burnout in Call Center Agents Plus 9 Ways to Motivate AgentsPreventing Burnout in Call Center Agents Plus 9 Ways to Motivate Agents
Preventing Burnout in Call Center Agents Plus 9 Ways to Motivate Agents
Ā 
The Powerful Consumer GMA May 09
The Powerful Consumer GMA May 09The Powerful Consumer GMA May 09
The Powerful Consumer GMA May 09
Ā 

Recently uploaded

Dr. Admir Softic_ presentation_Green Club_ENG.pdf
Dr. Admir Softic_ presentation_Green Club_ENG.pdfDr. Admir Softic_ presentation_Green Club_ENG.pdf
Dr. Admir Softic_ presentation_Green Club_ENG.pdfAdmir Softic
Ā 
Call Girls Pune Just Call 9907093804 Top Class Call Girl Service Available
Call Girls Pune Just Call 9907093804 Top Class Call Girl Service AvailableCall Girls Pune Just Call 9907093804 Top Class Call Girl Service Available
Call Girls Pune Just Call 9907093804 Top Class Call Girl Service AvailableDipal Arora
Ā 
Chandigarh Escorts Service šŸ“ž8868886958šŸ“ž JustšŸ“² Call Nihal Chandigarh Call Girl...
Chandigarh Escorts Service šŸ“ž8868886958šŸ“ž JustšŸ“² Call Nihal Chandigarh Call Girl...Chandigarh Escorts Service šŸ“ž8868886958šŸ“ž JustšŸ“² Call Nihal Chandigarh Call Girl...
Chandigarh Escorts Service šŸ“ž8868886958šŸ“ž JustšŸ“² Call Nihal Chandigarh Call Girl...Sheetaleventcompany
Ā 
Insurers' journeys to build a mastery in the IoT usage
Insurers' journeys to build a mastery in the IoT usageInsurers' journeys to build a mastery in the IoT usage
Insurers' journeys to build a mastery in the IoT usageMatteo Carbone
Ā 
Organizational Transformation Lead with Culture
Organizational Transformation Lead with CultureOrganizational Transformation Lead with Culture
Organizational Transformation Lead with CultureSeta Wicaksana
Ā 
Phases of Negotiation .pptx
Phases of Negotiation .pptx Phases of Negotiation .pptx
Phases of Negotiation .pptxnandhinijagan9867
Ā 
A DAY IN THE LIFE OF A SALESMAN / WOMAN
A DAY IN THE LIFE OF A SALESMAN / WOMANA DAY IN THE LIFE OF A SALESMAN / WOMAN
A DAY IN THE LIFE OF A SALESMAN / WOMANIlamathiKannappan
Ā 
Call Girls Service In Old Town Dubai ((0551707352)) Old Town Dubai Call Girl ...
Call Girls Service In Old Town Dubai ((0551707352)) Old Town Dubai Call Girl ...Call Girls Service In Old Town Dubai ((0551707352)) Old Town Dubai Call Girl ...
Call Girls Service In Old Town Dubai ((0551707352)) Old Town Dubai Call Girl ...allensay1
Ā 
Call Girls Ludhiana Just Call 98765-12871 Top Class Call Girl Service Available
Call Girls Ludhiana Just Call 98765-12871 Top Class Call Girl Service AvailableCall Girls Ludhiana Just Call 98765-12871 Top Class Call Girl Service Available
Call Girls Ludhiana Just Call 98765-12871 Top Class Call Girl Service AvailableSeo
Ā 
Call Girls Electronic City Just Call šŸ‘— 7737669865 šŸ‘— Top Class Call Girl Servi...
Call Girls Electronic City Just Call šŸ‘— 7737669865 šŸ‘— Top Class Call Girl Servi...Call Girls Electronic City Just Call šŸ‘— 7737669865 šŸ‘— Top Class Call Girl Servi...
Call Girls Electronic City Just Call šŸ‘— 7737669865 šŸ‘— Top Class Call Girl Servi...amitlee9823
Ā 
Call Girls Navi Mumbai Just Call 9907093804 Top Class Call Girl Service Avail...
Call Girls Navi Mumbai Just Call 9907093804 Top Class Call Girl Service Avail...Call Girls Navi Mumbai Just Call 9907093804 Top Class Call Girl Service Avail...
Call Girls Navi Mumbai Just Call 9907093804 Top Class Call Girl Service Avail...Dipal Arora
Ā 
Call Girls In Noida 959961āŠ¹3876 Independent Escort Service Noida
Call Girls In Noida 959961āŠ¹3876 Independent Escort Service NoidaCall Girls In Noida 959961āŠ¹3876 Independent Escort Service Noida
Call Girls In Noida 959961āŠ¹3876 Independent Escort Service Noidadlhescort
Ā 
Pharma Works Profile of Karan Communications
Pharma Works Profile of Karan CommunicationsPharma Works Profile of Karan Communications
Pharma Works Profile of Karan Communicationskarancommunications
Ā 
It will be International Nurses' Day on 12 May
It will be International Nurses' Day on 12 MayIt will be International Nurses' Day on 12 May
It will be International Nurses' Day on 12 MayNZSG
Ā 
RSA Conference Exhibitor List 2024 - Exhibitors Data
RSA Conference Exhibitor List 2024 - Exhibitors DataRSA Conference Exhibitor List 2024 - Exhibitors Data
RSA Conference Exhibitor List 2024 - Exhibitors DataExhibitors Data
Ā 
Call Girls In DLf Gurgaon āž„99902@11544 ( Best price)100% Genuine Escort In 24...
Call Girls In DLf Gurgaon āž„99902@11544 ( Best price)100% Genuine Escort In 24...Call Girls In DLf Gurgaon āž„99902@11544 ( Best price)100% Genuine Escort In 24...
Call Girls In DLf Gurgaon āž„99902@11544 ( Best price)100% Genuine Escort In 24...lizamodels9
Ā 
The Path to Product Excellence: Avoiding Common Pitfalls and Enhancing Commun...
The Path to Product Excellence: Avoiding Common Pitfalls and Enhancing Commun...The Path to Product Excellence: Avoiding Common Pitfalls and Enhancing Commun...
The Path to Product Excellence: Avoiding Common Pitfalls and Enhancing Commun...Aggregage
Ā 
Call Girls Jp Nagar Just Call šŸ‘— 7737669865 šŸ‘— Top Class Call Girl Service Bang...
Call Girls Jp Nagar Just Call šŸ‘— 7737669865 šŸ‘— Top Class Call Girl Service Bang...Call Girls Jp Nagar Just Call šŸ‘— 7737669865 šŸ‘— Top Class Call Girl Service Bang...
Call Girls Jp Nagar Just Call šŸ‘— 7737669865 šŸ‘— Top Class Call Girl Service Bang...amitlee9823
Ā 
Ensure the security of your HCL environment by applying the Zero Trust princi...
Ensure the security of your HCL environment by applying the Zero Trust princi...Ensure the security of your HCL environment by applying the Zero Trust princi...
Ensure the security of your HCL environment by applying the Zero Trust princi...Roland Driesen
Ā 
Call Girls in Delhi, Escort Service Available 24x7 in Delhi 959961-/-3876
Call Girls in Delhi, Escort Service Available 24x7 in Delhi 959961-/-3876Call Girls in Delhi, Escort Service Available 24x7 in Delhi 959961-/-3876
Call Girls in Delhi, Escort Service Available 24x7 in Delhi 959961-/-3876dlhescort
Ā 

Recently uploaded (20)

Dr. Admir Softic_ presentation_Green Club_ENG.pdf
Dr. Admir Softic_ presentation_Green Club_ENG.pdfDr. Admir Softic_ presentation_Green Club_ENG.pdf
Dr. Admir Softic_ presentation_Green Club_ENG.pdf
Ā 
Call Girls Pune Just Call 9907093804 Top Class Call Girl Service Available
Call Girls Pune Just Call 9907093804 Top Class Call Girl Service AvailableCall Girls Pune Just Call 9907093804 Top Class Call Girl Service Available
Call Girls Pune Just Call 9907093804 Top Class Call Girl Service Available
Ā 
Chandigarh Escorts Service šŸ“ž8868886958šŸ“ž JustšŸ“² Call Nihal Chandigarh Call Girl...
Chandigarh Escorts Service šŸ“ž8868886958šŸ“ž JustšŸ“² Call Nihal Chandigarh Call Girl...Chandigarh Escorts Service šŸ“ž8868886958šŸ“ž JustšŸ“² Call Nihal Chandigarh Call Girl...
Chandigarh Escorts Service šŸ“ž8868886958šŸ“ž JustšŸ“² Call Nihal Chandigarh Call Girl...
Ā 
Insurers' journeys to build a mastery in the IoT usage
Insurers' journeys to build a mastery in the IoT usageInsurers' journeys to build a mastery in the IoT usage
Insurers' journeys to build a mastery in the IoT usage
Ā 
Organizational Transformation Lead with Culture
Organizational Transformation Lead with CultureOrganizational Transformation Lead with Culture
Organizational Transformation Lead with Culture
Ā 
Phases of Negotiation .pptx
Phases of Negotiation .pptx Phases of Negotiation .pptx
Phases of Negotiation .pptx
Ā 
A DAY IN THE LIFE OF A SALESMAN / WOMAN
A DAY IN THE LIFE OF A SALESMAN / WOMANA DAY IN THE LIFE OF A SALESMAN / WOMAN
A DAY IN THE LIFE OF A SALESMAN / WOMAN
Ā 
Call Girls Service In Old Town Dubai ((0551707352)) Old Town Dubai Call Girl ...
Call Girls Service In Old Town Dubai ((0551707352)) Old Town Dubai Call Girl ...Call Girls Service In Old Town Dubai ((0551707352)) Old Town Dubai Call Girl ...
Call Girls Service In Old Town Dubai ((0551707352)) Old Town Dubai Call Girl ...
Ā 
Call Girls Ludhiana Just Call 98765-12871 Top Class Call Girl Service Available
Call Girls Ludhiana Just Call 98765-12871 Top Class Call Girl Service AvailableCall Girls Ludhiana Just Call 98765-12871 Top Class Call Girl Service Available
Call Girls Ludhiana Just Call 98765-12871 Top Class Call Girl Service Available
Ā 
Call Girls Electronic City Just Call šŸ‘— 7737669865 šŸ‘— Top Class Call Girl Servi...
Call Girls Electronic City Just Call šŸ‘— 7737669865 šŸ‘— Top Class Call Girl Servi...Call Girls Electronic City Just Call šŸ‘— 7737669865 šŸ‘— Top Class Call Girl Servi...
Call Girls Electronic City Just Call šŸ‘— 7737669865 šŸ‘— Top Class Call Girl Servi...
Ā 
Call Girls Navi Mumbai Just Call 9907093804 Top Class Call Girl Service Avail...
Call Girls Navi Mumbai Just Call 9907093804 Top Class Call Girl Service Avail...Call Girls Navi Mumbai Just Call 9907093804 Top Class Call Girl Service Avail...
Call Girls Navi Mumbai Just Call 9907093804 Top Class Call Girl Service Avail...
Ā 
Call Girls In Noida 959961āŠ¹3876 Independent Escort Service Noida
Call Girls In Noida 959961āŠ¹3876 Independent Escort Service NoidaCall Girls In Noida 959961āŠ¹3876 Independent Escort Service Noida
Call Girls In Noida 959961āŠ¹3876 Independent Escort Service Noida
Ā 
Pharma Works Profile of Karan Communications
Pharma Works Profile of Karan CommunicationsPharma Works Profile of Karan Communications
Pharma Works Profile of Karan Communications
Ā 
It will be International Nurses' Day on 12 May
It will be International Nurses' Day on 12 MayIt will be International Nurses' Day on 12 May
It will be International Nurses' Day on 12 May
Ā 
RSA Conference Exhibitor List 2024 - Exhibitors Data
RSA Conference Exhibitor List 2024 - Exhibitors DataRSA Conference Exhibitor List 2024 - Exhibitors Data
RSA Conference Exhibitor List 2024 - Exhibitors Data
Ā 
Call Girls In DLf Gurgaon āž„99902@11544 ( Best price)100% Genuine Escort In 24...
Call Girls In DLf Gurgaon āž„99902@11544 ( Best price)100% Genuine Escort In 24...Call Girls In DLf Gurgaon āž„99902@11544 ( Best price)100% Genuine Escort In 24...
Call Girls In DLf Gurgaon āž„99902@11544 ( Best price)100% Genuine Escort In 24...
Ā 
The Path to Product Excellence: Avoiding Common Pitfalls and Enhancing Commun...
The Path to Product Excellence: Avoiding Common Pitfalls and Enhancing Commun...The Path to Product Excellence: Avoiding Common Pitfalls and Enhancing Commun...
The Path to Product Excellence: Avoiding Common Pitfalls and Enhancing Commun...
Ā 
Call Girls Jp Nagar Just Call šŸ‘— 7737669865 šŸ‘— Top Class Call Girl Service Bang...
Call Girls Jp Nagar Just Call šŸ‘— 7737669865 šŸ‘— Top Class Call Girl Service Bang...Call Girls Jp Nagar Just Call šŸ‘— 7737669865 šŸ‘— Top Class Call Girl Service Bang...
Call Girls Jp Nagar Just Call šŸ‘— 7737669865 šŸ‘— Top Class Call Girl Service Bang...
Ā 
Ensure the security of your HCL environment by applying the Zero Trust princi...
Ensure the security of your HCL environment by applying the Zero Trust princi...Ensure the security of your HCL environment by applying the Zero Trust princi...
Ensure the security of your HCL environment by applying the Zero Trust princi...
Ā 
Call Girls in Delhi, Escort Service Available 24x7 in Delhi 959961-/-3876
Call Girls in Delhi, Escort Service Available 24x7 in Delhi 959961-/-3876Call Girls in Delhi, Escort Service Available 24x7 in Delhi 959961-/-3876
Call Girls in Delhi, Escort Service Available 24x7 in Delhi 959961-/-3876
Ā 

How, when and why to explore an at-home agent program