1. Index
0 Document Control
1 Cutover
2 Cutover Escalation
3 DR-Restore
4 Post Implementation Support
5 On Site Resource
6 War-Room-Conf Bridge
7 Risk ScoreCard
8 Contingency Plan
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3. Document Control
Change Record
Date Author Version Change Reference Owner
Name Position
Contributors
Name Position
Reviewers
Name Position
Issue List
ID Issue Resoluti
on
Responsibility Target
Date
Impact Date Status (Open/ Closed)
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4. Cutover Plan
Venus Cutover Plan - VISION
Start Date: 10/20/05 Last Update: 10/22/05 10:25 PM
End Date: 10/23/05
Dependencies ID Task Owner
Others
Involved
Duration in
Hours
Planned
Start Date
Planned
End Date
Planned Duration Status Notes
Actual Start
Date
Actual
End Date
Actual
Duration
Variance in
Duration
(Actual
Duration-
Planned
Duration)
Explanation
for variance
if significant
Score
(1-5)
Comments
Process
Improvement
Opportunity?
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5. Cutover
Support Escalation List
Name Office Number Mobile Number Function E- Mail
Name Office Number Mobile Number Function E- Mail
Name Office Number Mobile Number Function E- Mail
Name Office Number Mobile Number Function E- Mail
Level 4 - Vice President
Level 0 - WAR Room
Location
Corporate Phase 3, Second Floor
(IT Conference Room)
Office Number
Level 1 - Helpdesk
Level 2 - Support
(IT Conference Room)
Level 3 - Directors
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6. DR-Restore
Dep. ID Task Owner
Others
Involved
Duration
in Hours
Planned
Start Date
Planned
End Date
Planned
Duration
Status Notes
Actual
Start
Date
Actual
End
Date
Actual
Duration
Variance in
Duration
(Actual
Duration-
Planned
Duration)
Explanation
for variance if
significant
Score
(1-5)
Comments
Process
Improvement
Opportunity?
Venus Backup and Restore Plan - VISION
Backup Plan
Start Date: 10/20/05
End Date: 10/23/05
Last Update: 10/22/05 10:25 PM
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7. Post Implementation Support
Post Implementation Production Support
Some Release
VF Support
Escalation List for Post Deployment Support of Venus Release fo VF
Escalation
Level 1 Pager/Email
Level 2 Res1
Level 3 Res2
Pager No. 1-888-270-2889
Email suport
VLSupport
Extended Support Coverage from Monday, Oct 24 through Wednesday Oct 26 to trouble shoot any performance
problems associated with the deployment of LV 3.1.3
Terry will be monitor Performance from 3:00 AM until 1:00pm CST
For any production Support issues please contact:
a) Help Desk
b) Please enter PVCS ticket in Vision Support Database
c) Escalation Joe or Robert
Post Implementation Checkpoints
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8. On-Site Resources
On Site Manager:
Name: Office Number Mobile Number On Site Window E-Mail Address
On Site Team
Name Office Number Mobile Number On site window E-Mail Address
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9. War Room/Conf. Bridge
Location
Conf. Bridge
On Site Manager:
Name: Office Number Mobile Number On Site WindowE-Mail Address
On Site Team
Name Office Number Mobile Number On site windowE-Mail Address
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