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Musestorm Top 10 widget and social media mistakes
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Musestorm Top 10 widget and social media mistakes
1.
Company Private &
Confidential Copyright © 2008, MuseStorm, Inc. All rights reserved. www.musestorm.com September 20, 2007 Copyright © 2008, MuseStorm, Inc. All rights reserved. www.musestorm.com MuseStorm Top 10 Widget & Social Application Mistakes The Professional Way to Widget™
2.
Company Private &
Confidential Copyright © 2008, MuseStorm, Inc. All rights reserved. www.musestorm.com Copyright © 2008, MuseStorm, Inc. All rights reserved. www.musestorm.com This session Fast, furious, fun! • "Hands On Workshop: The Top 10 Widget Mistakes.” • Both widgets and social applications • Actionable knowledge you can start applying Wednesday morning!
3.
Company Private &
Confidential Copyright © 2008, MuseStorm, Inc. All rights reserved. www.musestorm.com Copyright © 2008, MuseStorm, Inc. All rights reserved. www.musestorm.com Case #1 Breaking Bad AMC Original • Designed for cross over appeal with a 40 -something protagonist chemistry teacher • Teams up with one of his 20-something students to cook meth • “Black humor”
4.
Company Private &
Confidential Copyright © 2008, MuseStorm, Inc. All rights reserved. www.musestorm.com
5.
Company Private &
Confidential Copyright © 2008, MuseStorm, Inc. All rights reserved. www.musestorm.com Copyright © 2008, MuseStorm, Inc. All rights reserved. www.musestorm.com Mistakes Made Breaking Bad • 60M people on Facebook but only 19 of them use this widget each day Multiple problems • Mismatch demographics • Game does not take advantage of social graph
6.
Company Private &
Confidential Copyright © 2008, MuseStorm, Inc. All rights reserved. www.musestorm.com Copyright © 2008, MuseStorm, Inc. All rights reserved. www.musestorm.com Lessons Learned • DO measure/optimize engagement value of your content • DON’T overinvest in custom content before you know what works
7.
Company Private &
Confidential Copyright © 2008, MuseStorm, Inc. All rights reserved. www.musestorm.com Copyright © 2008, MuseStorm, Inc. All rights reserved. www.musestorm.com Case #2 Free Rice (633K uniques) Ideal fit with demographics • 4M high school students on Facebook as of May 2007 • Majority college bound • Third-world causes strongly resonate with this age group
8.
Company Private &
Confidential Copyright © 2008, MuseStorm, Inc. All rights reserved. www.musestorm.com
9.
Company Private &
Confidential Copyright © 2008, MuseStorm, Inc. All rights reserved. www.musestorm.com Copyright © 2008, MuseStorm, Inc. All rights reserved. www.musestorm.com Mistakes Made • 90 active users for “bumper sticker” implementation • Re-mixed as a true Facebook application – but with only ~1000 active users today
10.
Company Private &
Confidential Copyright © 2008, MuseStorm, Inc. All rights reserved. www.musestorm.com 20 grains vs. 10 grains
11.
Company Private &
Confidential Copyright © 2008, MuseStorm, Inc. All rights reserved. www.musestorm.com Copyright © 2008, MuseStorm, Inc. All rights reserved. www.musestorm.com Lessons learned • DO pay attention to naming of your application particularly if there are multiple apps or widgets that do the same thing • DO look at your reward structure and make sure it is competitive with offerings elsewhere on the web
12.
Company Private &
Confidential Copyright © 2008, MuseStorm, Inc. All rights reserved. www.musestorm.com Copyright © 2008, MuseStorm, Inc. All rights reserved. www.musestorm.com Case #3 Blockbuster Movie Clique • Collaborative filtering recommendation engine for films
13.
Company Private &
Confidential Copyright © 2008, MuseStorm, Inc. All rights reserved. www.musestorm.com
14.
Company Private &
Confidential Copyright © 2008, MuseStorm, Inc. All rights reserved. www.musestorm.com Copyright © 2008, MuseStorm, Inc. All rights reserved. www.musestorm.com Mistakes Made When it comes to widgets, it’s content that rules, not the brand • Application is just not all that compelling when compared with Flixster – an application built from the ground up for film lovers • Difference shows in the numbers – Blockbuster 238 daily active users versus 439,699 for Flixster
15.
Company Private &
Confidential Copyright © 2008, MuseStorm, Inc. All rights reserved. www.musestorm.com
16.
Company Private &
Confidential Copyright © 2008, MuseStorm, Inc. All rights reserved. www.musestorm.com Copyright © 2008, MuseStorm, Inc. All rights reserved. www.musestorm.com Lessons Learned • DO a competitive analysis of your category before you develop your widget or social application • DON’T bet the farm on a single social network – consider going where your competition isn’t • DO provide content that is useful, entertaining, and energizing to your audience – versus self serving • DO remember why people post/share your widget or social application – it’s the content
17.
Company Private &
Confidential Copyright © 2008, MuseStorm, Inc. All rights reserved. www.musestorm.com Copyright © 2008, MuseStorm, Inc. All rights reserved. www.musestorm.com Case #4 Electronic Arts • My Need for Speed • An electronic racing game
18.
Company Private &
Confidential Copyright © 2008, MuseStorm, Inc. All rights reserved. www.musestorm.com
19.
Company Private &
Confidential Copyright © 2008, MuseStorm, Inc. All rights reserved. www.musestorm.com Copyright © 2008, MuseStorm, Inc. All rights reserved. www.musestorm.com Mistakes Made Not refreshing content prior to game launch • Initially this application was a dud • Application came back from the dead after the game launched • Perfect fit with the FB demographic • Provides a natural vehicle for self expression
20.
Company Private &
Confidential Copyright © 2008, MuseStorm, Inc. All rights reserved. www.musestorm.com Copyright © 2008, MuseStorm, Inc. All rights reserved. www.musestorm.com Lessons Learned Build success quickly on the back of mistake • Widgets and social applications are by definition new media • Experiment now – but make sure what you are doing is measurable • Respond, react, and iterate • Your audience will tolerate mistakes so long as you are responsive to their needs
21.
Company Private &
Confidential Copyright © 2008, MuseStorm, Inc. All rights reserved. www.musestorm.com Copyright © 2008, MuseStorm, Inc. All rights reserved. www.musestorm.com Summary Mistakes Breaking Bad Case • Bad fit with demographics • Failing to test content with target users Free Rice Case • Not integrating into the social graph/bumper stickers • Not naming your widget in a distinctive way • Lack of alignment in reward structure Movie Clique vs. Flixster • Forgetting that content is king and queen • Relying on a single social network to carry the day
22.
Company Private &
Confidential Copyright © 2008, MuseStorm, Inc. All rights reserved. www.musestorm.com Copyright © 2008, MuseStorm, Inc. All rights reserved. www.musestorm.com Additional Mistakes • Electronic Arts Case • Over relying on generic content • Focusing on business objectives to the exclusion of audience needs • General Widget mistakes we see every day • Letting your widget go stale over time • Forgetting to make your widget search able
23.
Company Private &
Confidential Copyright © 2008, MuseStorm, Inc. All rights reserved. www.musestorm.com Copyright © 2008, MuseStorm, Inc. All rights reserved. www.musestorm.com MuseStorm Professional solution for agencies and marketers • Cross-platform widgets • Engaging content with a set of dynamic components • Accountability across all touchpoints • Convenience and control right down to the pixel • Proven with blue-chip agencies and marketers
24.
Company Private &
Confidential Copyright © 2008, MuseStorm, Inc. All rights reserved. www.musestorm.com September 20, 2007 Copyright © 2008, MuseStorm, Inc. All rights reserved. www.musestorm.com Thank You www.musestorm.com marciak@musestorm.com 650.270.4309
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