Emotional Intelligence For Leaders

The Emotionally
Intelligent Leader

Presented by:
Marty Murphy
Senior Partner, Exceleration Partners
Principal, MEMurphy Consulting
October 2010

MEMurphy
consulting
coaching - training - consulting

Learning Objectives

1. Acquaint you with EI.
2. Discuss the 7 EI skills.
3. Review some ways you can develop EI
and impact your success.

MEMurphy
consulting

The Power of Emotional Intelligence

What is Emotional Intelligence…
–…relates to a person’s ability to:
• perceive feelings and emotions.
• understand and utilize the
information in emotions.
• manage and regulate emotions.

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consulting


Exercise Your
Emotions…

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How Self-Aware Are You?

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• Not a new concept
• Darwin’s take
(150+ years ago)
• Conceptualized by Peter Salovey
and Jack Mayer (1990)
• Mainstreamed by Daniel Goleman
(1995)
• Credit our EI partner Genos
Founder Dr. Ben Palmer for a
Practical Application

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consulting
© 2008 Genos Pty. Ltd. - www.genos.com.au 6

Models and Assessments of EI
• Models of EI can be placed into three main categories,
namely:
1. Ability-based
• models that conceptualize EI as a set of abilities to do with emotions
much like IQ (Mayer & Salovey, 1997)

2. Trait-based
• models that conceptualise EI as an array of emotional and social
traits, e.g., “self-regard” (Bar-on, 1997)

3. Competency-based
• models that conceptualize EI as a set of emotional competencies
defined as “a learned capability based on EI”, e.g., the skill of
perceiving and understanding others emotions, based on one’s
emotional perception ability (e.g., Palmer & Stough, 2001)

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consulting

Science of Emotional Intelligence
• Nature…
– neuro-efficiency differences in processing emotional
information determined from neuro-imaging studies, and
– different areas of the brain appear to be involved in the
generation and awareness of different emotions.

• Nurture…
– women around the world do score higher that men in
EI instruments
– there are differences in EI different age groups
(with age comes wisdom), and
– the manifestation of EI differs across cultures.

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consulting

Science of Emotional Intelligence
• Is EI just another fad?
– Today EI has the three critical ingredients
for longevity as a psychological construct…
• global body of researchers
• global body of critics
• global body of practitioners focused in its
application in a range of contexts, including:
– work and career
– home and family, and
– education and schools.

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consulting

The Power of EI…and Leadership

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consulting

The Business of Emotional Intelligence
Research Findings:
• Leadership Effectiveness (r = .60, 36%* )
• Sales Performance (r = .48, 23%)
• Organizational Commitment (r = .47, 22%* )
• Absenteeism (r = -.54, 29%* )
• Job Satisfaction (r = .49, 24%* )
• Occupational Stress (r = -.43, 19%* )
• Innovation (r =.35, 12%* )
• Teamwork Effectiveness (r = .38, 14%* )
• Customer Service (r = .35, 12%* )

* Percentage explained by Genos EI
MEMurphy
consulting

The Business of Emotional Intelligence
Case Study - Team Performance
Percentage of improvement (Time 1 versus Time 2)

The team's interpersonal
ef f ectiveness 45%

The team's organising and planning
ability 28%

Quality of the team's output 25%

Timeliness of the team's output 33%

Sense of identity with the
team/Intention to stay 19%

Perceived value of the team by the
broader business 20%

0% 10% 20% 30% 40% 50%
© 2008 Genos Pty. Ltd. - www.genos.com.

MEMurphy
consulting

Genos Model of Emotional Intelligence
A factor analytic study
determined that EI
could be commonly
defined as …
“a set of seven
skills that define how
effectively we perceive,
understand, reason
with and manage our
own and others’
feelings.”
Palmer, B.R., Gignac, G., Ekermans, G., & Stough, C. A
comprehensive framework for emotional intelligence. In
Robert Emmerling, Manas K. Mandal & Vinod K. Shanwal
(Eds). Emotional Intelligence: Theoretical & Cultural
Perspectives. (2008).

Source: Genos International

MEMurphy
consulting

Skill 1: Emotional Self-Awareness
• The skill of perceiving and understanding one’s own
emotions

• At work, people effective in this skill of EI …
– are more “in-tune” with their moods, feelings and emotions
at work, and
– demonstrate greater awareness of how their emotions may
be influencing their thoughts and decisions

• As a result they …
– better recognize the impact their moods, feelings and
emotions have on their outward displays and behaviours

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consulting

Skill 1: Emotional Self-Awareness
The skill of perceiving/understanding one’s own emotions

Effective or Ineffective?
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consulting

Skill 2: Emotional Expression
• The skill of effectively expressing one’s own emotions

– communicate how they feel about various issues at work, and
– create greater understanding about themselves amongst their
colleagues

– are often described by colleagues as “genuine and trustworthy”

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consulting

Skill 2: Emotional Expression
The skill of effectively expressing one’s own emotions.

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consulting

Skill 3: Emotional Awareness of Others
• The skill of perceiving and understanding others’
emotions

– understand what typically makes people feel various ways in
the workplace, and
– are proficient at reading others’ emotional/mood states at
work, e.g., bored with a given task

– more effectively engage with, respond to, motivate and connect
with others

MEMurphy
consulting

Skill 3: Emotional Awareness of Others
The skill of perceiving and understanding
others’ emotions

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consulting

Skill 4: Emotional Reasoning
• The skill of utilizing emotional information (from
yourself and others) in reasoning, planning and
decision-making

– consult others’ feelings on issues at work to help derive
solutions, and
– consider their own feelings on issues at work when decision-
making.

– achieve greater buy-in to decisions they implement in the
workplace.

MEMurphy
consulting

Skill 4: Emotional Reasoning
The skill of utilizing emotional information
(from yourself and others)
in reasoning, planning and decision-making

Effective or Ineffective? MEMurphy
consulting

Skill 5: Emotional Self-Management
• The skill of effectively managing your own emotions

– move on quickly from events that cause them adversity, and
– implement strategies to help them maintain positive moods
and emotions in the workplace

– cope more effectively with high work demands and
occupational stress

MEMurphy
consulting

Skill 5: Emotional Self-Management
The skill of effectively managing your own emotions

MEMurphy
consulting

Skill 6: Emotional Management of Others
• The skill of influencing the moods and emotions of
others

– create environments that make people feel more optimistic and
positive in the workplace, and
– help people identify more effective ways of responding
(behaving) to events that are causing them adversity.

– are good at improving workplace productivity and
performance.

MEMurphy
consulting

Skill 6: Emotional Management of Others
The skill of influencing the moods and emotions of others

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consulting

Skill 7: Emotional Self-Control
• The skill of effectively controlling strong emotions that
you experience

– have a long “fuse”
– express anger and other strong emotions in the right way, at
the right time, and with the right person, and
– find it easy to concentrate on a task when really excited or
upset about something

– are resilient in the face of strong adversity

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consulting

Skill 7: Emotional Self-Control
The skill of effectively controlling strong emotions that
you experience

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consulting

What Does This Mean For You?
1. The seven skills build upon
each other. For example,
you need to be aware of
your emotions in order to
effectively express them.
2. The seven skills define
how you perceive,
understand, reason with,
and manage your own and
others’ feelings.
3. Demonstrating the seven
skills and associated
behaviours more frequently
will increase your EI.

Source: Genos International
MEMurphy
consulting

Real World Work Implications

What Contributes To Superior Performance?

• Organizational cultural/motivational fit: 31%
• Interpersonal behaviors: 26%
• Critical reasoning/judgment: 21%
• Technical skills: 12%
• Relevant experience: 11%
Source: Right Management Study; 1st Q 2010

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consulting

Assessment of EI In Your Work

Role Analysis Homework:

Which skill areas are most
Important for success
in your current leadership role?

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Emotional Intelligence

Reflect on your own role as…
…Professional
…Colleague
…Business owner or leader
…Friend, Spouse, or Parent

MEMurphy
Christ The King Church, September 16, 2010 consulting

Emotional Intelligence
Two parting questions:

1. In what areas are your EI behaviors
moving you into powerful places?

2. In what areas are your lack of effective
EI behaviors stealing your power?

MEMurphy
consulting

Thank You!

For More Information Contact:
Marty Murphy
marty@excelerationpartners.com
www.excelerationpartners.com

MEMurphy
consulting

Emotional Intelligence For Leaders

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