1. Mukesh Kumar Kumawat
ADDRESS
6 A, Vijay Nager, Near Kamala Nehru Nager Puglia,
Ajmer Road Jaipur, Rajasthan
E-mail:mukesh8622@gmail.com
Ph: +91-9887519736
Objective:-
My objective is to gain a challenging position in a growing company where my talent can be utilized to the fullest
leading to gain for the company and myself.
CAREER BACKGROUND
 Result-focused, professional with 10 years of experience in After Sales Service Operations & Technical
Support.
 Resourceful at maintaining business relationship with clients and customers to achieve quality product and
service norms by resolving their service related critical issues.
Industry knowledge in:-
- Technical Support - Service Operations - Team Supervision
 Adept in product/service operations along with implementation of various techniques for improving the
process operations along with cost effectiveness.
 Solutions-driven, customer centric professional with significant experience in handling all aspects of Product
functions encompassing factory and field service
 Skilful at monitoring & motivating the workforce to enhance their efficiencies & assist them to deliver quality
services to clients; spearheaded troubleshooting in machineries and resolved all technical issues.
 Self-starting, goal-oriented strategist, highly imaginative with many innovative ideas.
ORGANISATIONAL SCAN
Sep 13 to till date, working with Videocon Mobile Phones (PMPL)
in Jaipur as Service Executive.
Key Deliverables:
 Handle All Operation of Videocon/Sansui Mobiles, setting up the environment, test case creation and
execution, reporting issues.
 Lead the team of service engineers.
 Manage customer escalations & provide solutions on priority basis and analyze valuable feedback of
customer.
 Back hand L3 team and asc reported me any new update (problem/solution) on daily basis,
 Maintaining the productivity of Engineers and identify the area to improve the efficiency.
 Handling the service operations of Rajasthan region.
 Streamlining the service systems and developing new systems for enhancing efficiency.
 Providing the Product issue report of newly launch mobile phones for solution.
 Part Planning & MSL Process at L-4 level.
 Providing the training to Asc in time to time(3/4) month, provide new technical bulletin, s/w, tool.
 Active involvement in departmental technical audits. Work included preparation of monthly reports on ‘Quality
Objective Data’ and sorting the data for any prevailing Non-Conformance Analysis Reports. Send the detailed
analysis reports to senior management.

2. Airfone India pvt Ltd. Jaipur from Oct ’10 to Oct ’13 Worked as Service Coordinator.
Key Deliverables:
 Lead the team of service engineers (Airfone Mobiles).
 Daily follow up for pending, parts, High aging calls, Customer escalated case,

 Manage customer escalations & provide solutions on priority basis and analyze valuable feedback of
customer.
 Appoint new asc. Provide s/w, Technical, crm Training.
 Streamlining the service systems and developing new systems for enhancing efficiency.
 Providing the training to new Engineer.
Spice Mobility Ltd. Jaipur from Nov’09 to Oct ’10 Worked as Executive
Key Deliverables:
 Lead the team of service engineers (Spice Mobiles).
 Manage customer escalations & provide solutions on priority basis and analyze valuable feedback of
customer.
 Maintaining the productivity of Engineers and identify the area to improve the efficiency.
 Streamlining the service systems and developing new systems for enhancing efficiency.
 Providing the training to new Engineer.
HCL Info system Ltd. Jaipur from June’06 to Oct ’09 Worked as Executive
Key Deliverables:
 Working as service engineer (Nokia Mobiles).
 Manage customer escalations & provide solutions on priority basis and analyze valuable feedback of
customer.
 Maintaining our productivity and identify the area to improve the efficiency.
QULAIFICATION
 2Years ITI Diploma in Electronics from Jodhpur Technical University, in 2005 with aggregate 75%.
 BA non regular in 2006 from Rajasthan University.
EXTRA SKILLS
Operating System : Windows XP, Vista & 7
Software Known : MS Office (Word, Excel & PowerPoint)
PERSONAL DOSSIER
Fathers Name : Dhanna Lal Kumawat
Date of Birth : 04 Oct 1986
Marital Status : Married
Language Known : Hindi & English
Hobbies : Reading newspaper
PERSONAL TRAITS

3. I assess myself as a hardworking, sincere & enthusiastic person who can adapt environment with ease.
Place: _________________
Date: Mukesh Kumar