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THE RAC and Chest
   Pain MS-DRG 313



Charmira Orr BS, LPN,CCS,CPC, CCDS
         Intersect Healthcare, Inc
      Director of Coding and Auditing
Learning Objectives
             1. Participants will review and understand
                the RAC and past findings in the
                demonstration area to assist in
                preparing a defense
             2. Participants will recognize how to
                translate clinical documentation from
                the medical record in regards to MI vs.
                Chest Pain into ICD-9 terminology
             3. Participants will understand how to
                audit the medical record for data
                pertaining to Inpatient vs. Observation
                status

2010 Intersect Healthcare, Inc.                       2
[The RAC and Chest Pain
          MS-DRG 313]
        According to CMS Payment reports in 2007 accounted for 20.1%
         of paid claim error rates. Ranked #1 of medical unnecessary
         admissions
        In Q1FY10 MS-DRG 313 still ranked #1 for reasons for short
         stays
        National Length of Stay 2.1 days
        RW 0.5314
        Principal Diagnosis OF MS-DRG 313
          - 786.50 Chest pain, unspecified
          - 786.51 Precordial pain
          -786.59 Chest pain, other
          - V71.7 Observation for suspected cardiovascular disease
        Targeted by RAC to validate whether “Short Stay” inpatient
         admissions meet Medicare’s medical necessity criteria



2010 Intersect Healthcare, Inc.                                     3
MS-DRG 313 Chest pain
Demonstration Findings from NY and Florida : RAC denied
many cases based upon the fact that patients did not meet
clinical criteria for inpatient care
Great concern for one day stays admissions
Inadequate documentation within the medical record
contributed to many of the denials
Coding points for Chest Pain vs. MI

  Chest
                                             MI
   Pain
          Symptom                                       Diagnosis




                                                        Coding – to 5th digit to
                                                        reflect episode of care
          Coding and sequencing
                                                        Specifity of the wall
          depends on location and
                                                        affected-
          physician documentation
                                                        Electrocardiographic Report




          Can be attributed to
                                                        Often consist of the
          atypical, musculoskeletal,
                                                        symptom of Chest Pain in
          non-cardiac conditions
                                                        which increases in severity




                      2010 Intersect Healthcare, Inc.                                 5
Coding for Chest Pain
 Principal Diagnosis- The principal diagnosis is the condition that is
  established after study that is responsible for the admission of the
  patient to the hospital for care.
    Two or more diagnoses may equally meet the definition for principal
  diagnosis. Be aware that there is a difference between admitting a patient
  to treat two conditions and two conditions being present at the time of
  admission.
 When reviewing the medical record determine whether or not there were
  any underlying causes for the chest pain that were documented by the
  physician.
     If a cause was established, the cause of the chest pain is the principal
     diagnosis
 If the principal diagnosis is observation for a suspected cardiovascular
  disease, there should be a ruled out principal diagnosis and no symptoms
  present.




                            2010 Intersect Healthcare, Inc.                     6
Observation vs. Inpatient
       Highlights




        2010 Intersect Healthcare, Inc.   7
Observation Status

Billed under Outpatient Prospective Payment System ( OPPS)

Chest pain is paid under specific observation Ambulatory Payment Classifications (APCs)

Medicare Coverage requires at least 8 hours of monitoring and is limited to 48 hours
unless FI grants an exception

The hospital is only paid for 24 hours –


Observation status can be changed to Inpatient Status


Hospitals can convert Inpatient case to Outpatient if determined prior to Patient discharge


N/A - convience, preop, recovery after diagnostic testing, and Inpatient only procedures




                                           2010 Intersect Healthcare, Inc.                    8
ICD- 9 Code V71.7
 V71 Category Observation and evaluation for suspected conditions not found
 V71.7 Observation for suspected cardiovascular disease
 Always Principal Diagnosis
 Principal diagnosis for MS-DRG 313
 This code would only be used when a suspected cardiovascular condition is ruled out and no
   symptoms for the suspected condition are present. If a symptom is present, the code for the
   symptom is used and not a code from category V71. (See Coding Clinic, fourth quarter 1994,
   page 47.)
 Other conditions that co-exist at the time of admission may be coded as secondary diagnoses
  if they are unrelated to the suspected condition. (See Coding Clinic, fourth quarter 1996,
  page 53,and Coding Clinic, March-April 1987, pages 1 and 3-5.)
 Must only be used after study ,examination, and observation that has ruled out
  cardiovascular disease
 Physician documentation should include findings that suspect abnormal conditions as
  reasons to why order for Observation status- should include a condition to RULE OUT



                                  2010 Intersect Healthcare, Inc.                            9
Inpatient Status

Admission criteria usually based on Decision Trees/ Criteria


Specific symptom or diagnosis


Should include MD H&P Risk Assessment


Should have detailed findings Labs, radiology to support admission
Auditing the Medical Record
                           Examine

              Query                      Review




      Track
                         Documentation            Abstract
      Data




              Identify                   Code


                          Compare
The Process
1. Examine -The medical record to ensure that it is a complete record.
   Physician attestation statement and Discharge Summary is on the record,
   as well as nurses notes, treatment records and etc..

2. Review - Must review the Entire Medical Record to accurately assign the
   principal and secondary diagnosis

3. Abstract- Data from the Medical Record – Worksheet




                            2010 Intersect Healthcare, Inc.                  12
One Day Stay Worksheet
ADMISSION ORDERS: To Where
 Observation ( less than 24hours)
1. Does the medical record have an order for observation status?
   Yes or No
2. What is the documented diagnosis :
3. Does the Attending provider state condition can be treated within 24
   hour period?
   Yes or No
4. If the clinical diagnosis was uncertain at time of order, was it determined
   within 24 hours or by patient discharge?
   Yes or No
5. Within the nurses notes is there documentation to support the initiation
   or arrival of the patient to observation status? If so, date and time:
6.   Date and time of the discharge order:
7.   Did the patient require a treatment that takes longer than six hours?
   Yes or No


                            2010 Intersect Healthcare, Inc.                  13
Worksheet Continued
INPATIENT
1. DOES THE MEDICAL RECORD HAVE AN ORDER FOR ADMISSION TO
INPATIENT STATUS?                          YES OR NO

2.DOES THIS STAY MEET THE MEDICARE DEFINITION FOR SHORT STAY:
( ONE DAY ADMISSION)                         YES OR NO
3.IS THERE AN ORDER TO CHANGE STATUS FROM OBSERVATION; IF
PATIENT WAS IN OBSERVATION?                   YES OR NO
4.IF PATIENT WAS TRANSFERRED FROM OBSERVATION STATUS; WHAT
WERE THE SPECIFIC CONDITIONS FOR THE TRANSFER?
5. PRINCIPAL DIAGNOSIS LISTED FOR INPATIENT ADMISSION:
6. IS THIS A CHANGE FROM THE ADMITTING DIAGNOSIS? YES OR NO
7.CHRONIC CONDITIONS LISTED AT TIME OF INPATIENT ADMISSION-
8.WERE THESE CONDITIONS TREATED DURING THE COURSE OF THE
STAY? ( LIST INTERVENTIONS AND/OR TREATMENT OR EVALUATIONS)




                      2010 Intersect Healthcare, Inc.           14
Worksheet Continued
 9. VITALS AT TIME OF ADMISSION:
10. LABS: CARDIAC ENZYMES- POSITIVE TROPONIN LEVELS PT/INR
 11. WAS ADMISSION SCREENING CRITERIA SUCH AS INTERQUAL OR MILLIMAN
APPLIED TO THIS RECORD?                                      YES OR NO
12. WAS IMAGING COMPLETED BEFORE ADMISSION OR ANY THAT RELATES TO
ADMISSION
13. EKG COMPLETED: ( DOCUMENT RESULTS- ANY FINDINGS OF ISCHEMIA)
14. WAS A CXR COMPLETED, AND IF SO WERE THERE ANY UNDERLYING
CONDITIONS THAT WERE NOTED THAT MAY CONTRIBUTE TO THE CHEST PAIN?
                                                            YES OR NO
15. WERE THERE ANY PROCEDURES PERFORMED WITHIN 24 HOURS OF
ADMISSION                                                   YES OR NO
16. ARE THE PROCEDURES LISTED ON THE APC LIST FOR INPATIENT STATUS
ONLY?                                                        YES OR NO
17.WAS THE PATIENT ADMITTED FOR AN INPATIENT PROCEDURE? AND IF SO
18.WHAT IS THE MEDICAL NECESSARY REASON FOR THE PROCEDURE?
19. IS THIS A PROCEDURE THAT COULD ONLY BE PERFORMED ON INPATIENT
STATUS?                                                       YES OR NO
20. DID THE PHYSICIAN LIST ANY DEFINITIVE OR UNDERLYING CONDITIONS FOR
THE CHEST PAIN



                         2010 Intersect Healthcare, Inc.                  15
Worksheet Continued
Review of the H&P
    PMH i.e.… MI’s,
    Risk Factors
Physician Treatment Plan
Does the documentation support treatment beyond 24 hours?
Are there any co morbidities listed that will extend patient stay beyond 24-48 hours and
    additional procedures scheduled?
Patient length of stay;___________ Does this stay correlate with the GMLOS for this
    DRG? Yes or No
Discharge status:
Home or Self Care -01
Discharged/ Transferred to a Short Term General Hospital for Inpatient Care -02
Discharged/ Transferred to a SNF with Medicare Certification in Anticipation of killed Care
    - 03
Discharged/Transferred to an Intermediate Care Facility - 04
Discharged/Transferred to Another Type of Health Care Facility Not elsewhere in the Code
    List- 05
Discharged/ Transferred to Home Care- 06
AMA -07
Expired-20
Was this record billed with the appropriate status on the claim?          Yes or No
                                 2010 Intersect Healthcare, Inc.                         16
Auditing the Medical Record
               Continued
4.Code- Reviewer will code from data that they abstracted
5.Compare- codes that they assign to the codes that were billed
6.Identify- any areas in the medical record for areas of uncertainty and
discrepancies
7.Track Data Collected- Highlight areas, photocopy areas in question to
possibly highlight for physician
8.Query- the provider on any discrepancies found. Send them the highlighted
portions of the medical record so that they can view. DO not lead .. Only
identify what is in the record and ask for clarification

 Statement of Issue or Discrepancy
 Date Initiated
 Contact person and Info
 Date Query Completed




                         2010 Intersect Healthcare, Inc.                17
Additional Sign and Symptoms
                                Telling the Story
                                   Present on Admission      Chronic Conditions         Present on Admission




Principal Diagnosis    Documentation to support     Secondary Diagnosis    Procedures      DRG Assigned
References
       http://www.pepperresources.org/LinkClick.aspx?fileticket=j58QxNsRHRo%3d&tabid=61

       http://www.fortherecordmag.com/archives/042610p27.shtml

       http://www.pepperresources.org/Data.aspx

       http://www.wsha.org/files/64/AHA-PreparingforRACaudits.pdf

       http://www.intmed.vcu.edu/home/faculty/billing/observation-inpatient.html#A




2010 Intersect Healthcare, Inc.                                                           19
Appealing a
      Chest Pain One
      Day Stay Denial


   Denise Wilson, MS RN RRT
Director, Client Education and Performance
                Improvement
         Intersect Healthcare, Inc.
Learning Objectives
        Understand how to create a successful
         medical necessity appeal for Chest Pain
         One Day Stay denials by:
              Understanding the Issue at Hand
              Providing a Road Map for the Reviewer
              Presenting a Preponderance of Best Evidence
        Understand how to tailor appeals to the
         Administrative Law Judge




2010 Intersect Healthcare, Inc.                              2
Understanding the Issue
            at Hand
        According to the most recent Program for
         Evaluating Payment Patterns Electronic Report
         (PEPPER) Chest Pain MS-DRG 313 Chest has the
         highest one-day stay and discharge total per DRG
         nationwide.
        National-level statistical analyses for at-risk
         payment errors, from Q2FY2009 through
         Q1FY2010, in short-term acute care hospitals found
         the sum of Chest Pain One-Day Stay averaged over
         $26 million per quarter.



       Short-Term Q1FY10 Report; Discharges for most recent 4 Quarters, ending
          Q1 FY2010; Nationwide Top 20 MS-DRGs for One-Day Stays
          http://www.pepperresources.org/Data.aspx
2010 Intersect Healthcare, Inc.                                              3
Understanding the Issue
            at Hand
       “Medically Unnecessary Services includes situations where the
         CERT claim review staff identifies enough documentation in
         the medical record to make an informed decision that the
         services billed to Medicare were not medically necessary.
         In the case of inpatient claims, determinations are also
         made with regard to the level of care; for example, in some
         instances another setting besides inpatient care may have
         been more appropriate. If an FI or MAC determines that a
         hospital admission was unnecessary due to not meeting an
         acute level of care, the entire payment for the admission is
         denied.”

                           CMS November 2009 Medicare FFS Improper Payments Report
2010 Intersect Healthcare, Inc.                                                  4
Understanding the Issue
            at Hand
       “Medically Unnecessary Service errors accounted for 1.3% of
         the total inpatient dollars allowed during the reporting
         period. For inpatient claims, this is often related to hospital
         stays of short duration where services could have been
         rendered at a lower level of care.”

       https://www.cms.gov/apps/er_report/index.asp




2010 Intersect Healthcare, Inc.                                            5
Understanding the Issue
            at Hand
       Medicare Benefit Policy Manual Chapter 4 – Section 290 - Outpatient
         Observation Services

       “Observation care is a well-defined set of specific, clinically appropriate services,
           which include ongoing short term treatment, assessment, and reassessment,
           that are furnished while a decision is being made regarding whether patients
           will require further treatment as hospital inpatients or if they are able to be
           discharged from the hospital.
       Observation services are commonly ordered for patients who present to the
           emergency department and who then require a significant period of treatment
           or monitoring in order to make a decision concerning their admission or
           discharge.”
       “In only rare and exceptional cases do reasonable and necessary outpatient
           observation services span more than 48 hours. In the majority of cases, the
           decision whether to discharge a patient from the hospital…or to admit the
           patient as an inpatient can be made in less than 48 hours, usually in less than 24
           hours.”

2010 Intersect Healthcare, Inc.                                                             6
Understanding the Issue
            at Hand
       Medicare Benefit Policy Manual Chapter 1 - Inpatient Hospital Services
         Covered Under Part (Rev. 1, 10-01-03)

       “The physician or other practitioner responsible for a patient's care at the
          hospital is also responsible for deciding whether the patient should be
          admitted as an inpatient. Physicians should use a 24-hour period as a
          benchmark, i.e., they should order admission for patients who are
          expected to need hospital care for 24 hours or more, and treat other
          patients on an outpatient basis. However, the decision to admit a
          patient is a complex medical judgment which can be made only after
          the physician has considered a number of factors, including the
          patient's medical history and current medical needs, the types of
          facilities available to inpatients and to outpatients, the hospital's by-
          laws and admissions policies, and the relative appropriateness of
          treatment in each setting.”


2010 Intersect Healthcare, Inc.                                                       7
Understanding the Issue
            at Hand
       Factors to be considered when making the decision to admit include such
          things as:
       • The severity of the signs and symptoms exhibited by the patient;
       • The medical predictability of something adverse happening to the
          patient;
       • The need for diagnostic studies that appropriately are outpatient services
          (i.e., their performance does not ordinarily require the patient to
          remain at the hospital for 24 hours or more) to assist in assessing
          whether the patient should be admitted; and
       • The availability of diagnostic procedures at the time when and at the
          location where the patient presents.
       Admissions of particular patients are not covered or noncovered solely on
          the basis of the length of time the patient actually spends in the
          hospital.

2010 Intersect Healthcare, Inc.                                                   8
Providing a Road Map
        From our Appeal Letter Template:
         Review of the medical record justifies the need for the level
         of care provided based on the severity of the signs and
         symptoms exhibited by the patient and the medical
         predictability of something adverse happening to the
         patient as evidenced by the objective findings on the
         Admission History and Physical and test results as follows:

           List all objective findings, 1, 2, 3, etc…
           To be completed by the client. (List objective findings)
           To be completed by the client. (List objective findings)
           To be completed by the client. (List objective findings)
2010 Intersect Healthcare, Inc.                                          9
Preponderance of
                         Evidence
        Use of Screening Tools
              Interqual® Level of Care Criteria
              Milliman Care Guidelines
                     CMS does not endorse nor recognize specific screening
                      tool guidelines for admission purposes

        PEPPER
              http://www.pepperresources.org
              Tools/Unnecessary Admissions
              Tools/DRG Errors




2010 Intersect Healthcare, Inc.                                               10
Preponderance of
                         Evidence
        Evidence Based Guidelines

              Goldman L, Kirtane AJ. Triage of patients with
               acute chest pain and possible cardiac ischemia.
               Annals of Internal Medicine 2003;139:987-995
              ACC/AHA 2007 guidelines for the management
               of patients with unstable angina/non-ST-
               Elevation myocardial infarction: a report of the
               American College of Cardiology. J Am Coll
               Cardiol 2007 Aug 14;50(7):e1-e157




2010 Intersect Healthcare, Inc.                                   11
Summary
        Best Practice for Appeal
              Determine if documentation in the chart
               supports an appeal
              Support the physician’s decision making process
               with evidence based guidelines
              Use CMS’s coverage policies and guidelines




2010 Intersect Healthcare, Inc.                              12
Resources
       Short-Term Q1FY10 Report; Discharges for most recent 4
         Quarters, ending Q1 FY2010; Nationwide Top 20 MS-DRGs
         for One-Day Stays;
         http://www.pepperresources.org/Data.aspx
       CMS CERT Report from November of 2009;
         https://www.cms.gov/apps/er_report/index.asp
       CMS Manuals; http://www.cms.gov/manuals

       Goldman L, Kirtane AJ. Triage of patients with acute chest pain and possible
          cardiac ischemia. Annals of Internal Medicine 2003;139:987-995

       ACC/AHA 2007 guidelines for the management of patients with unstable
          angina/non-ST-Elevation myocardial infarction: a report of the American
          College of Cardiology. J Am Coll Cardiol 2007 Aug 14;50(7):e1-e157



2010 Intersect Healthcare, Inc.                                                   13

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The RAC & Chest Pain MS-DRG 313

  • 1. THE RAC and Chest Pain MS-DRG 313 Charmira Orr BS, LPN,CCS,CPC, CCDS Intersect Healthcare, Inc Director of Coding and Auditing
  • 2. Learning Objectives 1. Participants will review and understand the RAC and past findings in the demonstration area to assist in preparing a defense 2. Participants will recognize how to translate clinical documentation from the medical record in regards to MI vs. Chest Pain into ICD-9 terminology 3. Participants will understand how to audit the medical record for data pertaining to Inpatient vs. Observation status 2010 Intersect Healthcare, Inc. 2
  • 3. [The RAC and Chest Pain MS-DRG 313]  According to CMS Payment reports in 2007 accounted for 20.1% of paid claim error rates. Ranked #1 of medical unnecessary admissions  In Q1FY10 MS-DRG 313 still ranked #1 for reasons for short stays  National Length of Stay 2.1 days  RW 0.5314  Principal Diagnosis OF MS-DRG 313 - 786.50 Chest pain, unspecified - 786.51 Precordial pain -786.59 Chest pain, other - V71.7 Observation for suspected cardiovascular disease  Targeted by RAC to validate whether “Short Stay” inpatient admissions meet Medicare’s medical necessity criteria 2010 Intersect Healthcare, Inc. 3
  • 4. MS-DRG 313 Chest pain Demonstration Findings from NY and Florida : RAC denied many cases based upon the fact that patients did not meet clinical criteria for inpatient care Great concern for one day stays admissions Inadequate documentation within the medical record contributed to many of the denials
  • 5. Coding points for Chest Pain vs. MI Chest MI Pain Symptom Diagnosis Coding – to 5th digit to reflect episode of care Coding and sequencing Specifity of the wall depends on location and affected- physician documentation Electrocardiographic Report Can be attributed to Often consist of the atypical, musculoskeletal, symptom of Chest Pain in non-cardiac conditions which increases in severity 2010 Intersect Healthcare, Inc. 5
  • 6. Coding for Chest Pain  Principal Diagnosis- The principal diagnosis is the condition that is established after study that is responsible for the admission of the patient to the hospital for care. Two or more diagnoses may equally meet the definition for principal diagnosis. Be aware that there is a difference between admitting a patient to treat two conditions and two conditions being present at the time of admission.  When reviewing the medical record determine whether or not there were any underlying causes for the chest pain that were documented by the physician. If a cause was established, the cause of the chest pain is the principal diagnosis  If the principal diagnosis is observation for a suspected cardiovascular disease, there should be a ruled out principal diagnosis and no symptoms present. 2010 Intersect Healthcare, Inc. 6
  • 7. Observation vs. Inpatient Highlights 2010 Intersect Healthcare, Inc. 7
  • 8. Observation Status Billed under Outpatient Prospective Payment System ( OPPS) Chest pain is paid under specific observation Ambulatory Payment Classifications (APCs) Medicare Coverage requires at least 8 hours of monitoring and is limited to 48 hours unless FI grants an exception The hospital is only paid for 24 hours – Observation status can be changed to Inpatient Status Hospitals can convert Inpatient case to Outpatient if determined prior to Patient discharge N/A - convience, preop, recovery after diagnostic testing, and Inpatient only procedures 2010 Intersect Healthcare, Inc. 8
  • 9. ICD- 9 Code V71.7  V71 Category Observation and evaluation for suspected conditions not found  V71.7 Observation for suspected cardiovascular disease  Always Principal Diagnosis  Principal diagnosis for MS-DRG 313  This code would only be used when a suspected cardiovascular condition is ruled out and no symptoms for the suspected condition are present. If a symptom is present, the code for the symptom is used and not a code from category V71. (See Coding Clinic, fourth quarter 1994, page 47.)  Other conditions that co-exist at the time of admission may be coded as secondary diagnoses if they are unrelated to the suspected condition. (See Coding Clinic, fourth quarter 1996, page 53,and Coding Clinic, March-April 1987, pages 1 and 3-5.)  Must only be used after study ,examination, and observation that has ruled out cardiovascular disease  Physician documentation should include findings that suspect abnormal conditions as reasons to why order for Observation status- should include a condition to RULE OUT 2010 Intersect Healthcare, Inc. 9
  • 10. Inpatient Status Admission criteria usually based on Decision Trees/ Criteria Specific symptom or diagnosis Should include MD H&P Risk Assessment Should have detailed findings Labs, radiology to support admission
  • 11. Auditing the Medical Record Examine Query Review Track Documentation Abstract Data Identify Code Compare
  • 12. The Process 1. Examine -The medical record to ensure that it is a complete record. Physician attestation statement and Discharge Summary is on the record, as well as nurses notes, treatment records and etc.. 2. Review - Must review the Entire Medical Record to accurately assign the principal and secondary diagnosis 3. Abstract- Data from the Medical Record – Worksheet 2010 Intersect Healthcare, Inc. 12
  • 13. One Day Stay Worksheet ADMISSION ORDERS: To Where Observation ( less than 24hours) 1. Does the medical record have an order for observation status? Yes or No 2. What is the documented diagnosis : 3. Does the Attending provider state condition can be treated within 24 hour period? Yes or No 4. If the clinical diagnosis was uncertain at time of order, was it determined within 24 hours or by patient discharge? Yes or No 5. Within the nurses notes is there documentation to support the initiation or arrival of the patient to observation status? If so, date and time: 6. Date and time of the discharge order: 7. Did the patient require a treatment that takes longer than six hours? Yes or No 2010 Intersect Healthcare, Inc. 13
  • 14. Worksheet Continued INPATIENT 1. DOES THE MEDICAL RECORD HAVE AN ORDER FOR ADMISSION TO INPATIENT STATUS? YES OR NO 2.DOES THIS STAY MEET THE MEDICARE DEFINITION FOR SHORT STAY: ( ONE DAY ADMISSION) YES OR NO 3.IS THERE AN ORDER TO CHANGE STATUS FROM OBSERVATION; IF PATIENT WAS IN OBSERVATION? YES OR NO 4.IF PATIENT WAS TRANSFERRED FROM OBSERVATION STATUS; WHAT WERE THE SPECIFIC CONDITIONS FOR THE TRANSFER? 5. PRINCIPAL DIAGNOSIS LISTED FOR INPATIENT ADMISSION: 6. IS THIS A CHANGE FROM THE ADMITTING DIAGNOSIS? YES OR NO 7.CHRONIC CONDITIONS LISTED AT TIME OF INPATIENT ADMISSION- 8.WERE THESE CONDITIONS TREATED DURING THE COURSE OF THE STAY? ( LIST INTERVENTIONS AND/OR TREATMENT OR EVALUATIONS) 2010 Intersect Healthcare, Inc. 14
  • 15. Worksheet Continued 9. VITALS AT TIME OF ADMISSION: 10. LABS: CARDIAC ENZYMES- POSITIVE TROPONIN LEVELS PT/INR 11. WAS ADMISSION SCREENING CRITERIA SUCH AS INTERQUAL OR MILLIMAN APPLIED TO THIS RECORD? YES OR NO 12. WAS IMAGING COMPLETED BEFORE ADMISSION OR ANY THAT RELATES TO ADMISSION 13. EKG COMPLETED: ( DOCUMENT RESULTS- ANY FINDINGS OF ISCHEMIA) 14. WAS A CXR COMPLETED, AND IF SO WERE THERE ANY UNDERLYING CONDITIONS THAT WERE NOTED THAT MAY CONTRIBUTE TO THE CHEST PAIN? YES OR NO 15. WERE THERE ANY PROCEDURES PERFORMED WITHIN 24 HOURS OF ADMISSION YES OR NO 16. ARE THE PROCEDURES LISTED ON THE APC LIST FOR INPATIENT STATUS ONLY? YES OR NO 17.WAS THE PATIENT ADMITTED FOR AN INPATIENT PROCEDURE? AND IF SO 18.WHAT IS THE MEDICAL NECESSARY REASON FOR THE PROCEDURE? 19. IS THIS A PROCEDURE THAT COULD ONLY BE PERFORMED ON INPATIENT STATUS? YES OR NO 20. DID THE PHYSICIAN LIST ANY DEFINITIVE OR UNDERLYING CONDITIONS FOR THE CHEST PAIN 2010 Intersect Healthcare, Inc. 15
  • 16. Worksheet Continued Review of the H&P PMH i.e.… MI’s, Risk Factors Physician Treatment Plan Does the documentation support treatment beyond 24 hours? Are there any co morbidities listed that will extend patient stay beyond 24-48 hours and additional procedures scheduled? Patient length of stay;___________ Does this stay correlate with the GMLOS for this DRG? Yes or No Discharge status: Home or Self Care -01 Discharged/ Transferred to a Short Term General Hospital for Inpatient Care -02 Discharged/ Transferred to a SNF with Medicare Certification in Anticipation of killed Care - 03 Discharged/Transferred to an Intermediate Care Facility - 04 Discharged/Transferred to Another Type of Health Care Facility Not elsewhere in the Code List- 05 Discharged/ Transferred to Home Care- 06 AMA -07 Expired-20 Was this record billed with the appropriate status on the claim? Yes or No 2010 Intersect Healthcare, Inc. 16
  • 17. Auditing the Medical Record Continued 4.Code- Reviewer will code from data that they abstracted 5.Compare- codes that they assign to the codes that were billed 6.Identify- any areas in the medical record for areas of uncertainty and discrepancies 7.Track Data Collected- Highlight areas, photocopy areas in question to possibly highlight for physician 8.Query- the provider on any discrepancies found. Send them the highlighted portions of the medical record so that they can view. DO not lead .. Only identify what is in the record and ask for clarification Statement of Issue or Discrepancy Date Initiated Contact person and Info Date Query Completed 2010 Intersect Healthcare, Inc. 17
  • 18. Additional Sign and Symptoms Telling the Story Present on Admission Chronic Conditions Present on Admission Principal Diagnosis Documentation to support Secondary Diagnosis Procedures DRG Assigned
  • 19. References http://www.pepperresources.org/LinkClick.aspx?fileticket=j58QxNsRHRo%3d&tabid=61 http://www.fortherecordmag.com/archives/042610p27.shtml http://www.pepperresources.org/Data.aspx http://www.wsha.org/files/64/AHA-PreparingforRACaudits.pdf http://www.intmed.vcu.edu/home/faculty/billing/observation-inpatient.html#A 2010 Intersect Healthcare, Inc. 19
  • 20. Appealing a Chest Pain One Day Stay Denial Denise Wilson, MS RN RRT Director, Client Education and Performance Improvement Intersect Healthcare, Inc.
  • 21. Learning Objectives  Understand how to create a successful medical necessity appeal for Chest Pain One Day Stay denials by:  Understanding the Issue at Hand  Providing a Road Map for the Reviewer  Presenting a Preponderance of Best Evidence  Understand how to tailor appeals to the Administrative Law Judge 2010 Intersect Healthcare, Inc. 2
  • 22. Understanding the Issue at Hand  According to the most recent Program for Evaluating Payment Patterns Electronic Report (PEPPER) Chest Pain MS-DRG 313 Chest has the highest one-day stay and discharge total per DRG nationwide.  National-level statistical analyses for at-risk payment errors, from Q2FY2009 through Q1FY2010, in short-term acute care hospitals found the sum of Chest Pain One-Day Stay averaged over $26 million per quarter. Short-Term Q1FY10 Report; Discharges for most recent 4 Quarters, ending Q1 FY2010; Nationwide Top 20 MS-DRGs for One-Day Stays http://www.pepperresources.org/Data.aspx 2010 Intersect Healthcare, Inc. 3
  • 23. Understanding the Issue at Hand “Medically Unnecessary Services includes situations where the CERT claim review staff identifies enough documentation in the medical record to make an informed decision that the services billed to Medicare were not medically necessary. In the case of inpatient claims, determinations are also made with regard to the level of care; for example, in some instances another setting besides inpatient care may have been more appropriate. If an FI or MAC determines that a hospital admission was unnecessary due to not meeting an acute level of care, the entire payment for the admission is denied.” CMS November 2009 Medicare FFS Improper Payments Report 2010 Intersect Healthcare, Inc. 4
  • 24. Understanding the Issue at Hand “Medically Unnecessary Service errors accounted for 1.3% of the total inpatient dollars allowed during the reporting period. For inpatient claims, this is often related to hospital stays of short duration where services could have been rendered at a lower level of care.” https://www.cms.gov/apps/er_report/index.asp 2010 Intersect Healthcare, Inc. 5
  • 25. Understanding the Issue at Hand Medicare Benefit Policy Manual Chapter 4 – Section 290 - Outpatient Observation Services “Observation care is a well-defined set of specific, clinically appropriate services, which include ongoing short term treatment, assessment, and reassessment, that are furnished while a decision is being made regarding whether patients will require further treatment as hospital inpatients or if they are able to be discharged from the hospital. Observation services are commonly ordered for patients who present to the emergency department and who then require a significant period of treatment or monitoring in order to make a decision concerning their admission or discharge.” “In only rare and exceptional cases do reasonable and necessary outpatient observation services span more than 48 hours. In the majority of cases, the decision whether to discharge a patient from the hospital…or to admit the patient as an inpatient can be made in less than 48 hours, usually in less than 24 hours.” 2010 Intersect Healthcare, Inc. 6
  • 26. Understanding the Issue at Hand Medicare Benefit Policy Manual Chapter 1 - Inpatient Hospital Services Covered Under Part (Rev. 1, 10-01-03) “The physician or other practitioner responsible for a patient's care at the hospital is also responsible for deciding whether the patient should be admitted as an inpatient. Physicians should use a 24-hour period as a benchmark, i.e., they should order admission for patients who are expected to need hospital care for 24 hours or more, and treat other patients on an outpatient basis. However, the decision to admit a patient is a complex medical judgment which can be made only after the physician has considered a number of factors, including the patient's medical history and current medical needs, the types of facilities available to inpatients and to outpatients, the hospital's by- laws and admissions policies, and the relative appropriateness of treatment in each setting.” 2010 Intersect Healthcare, Inc. 7
  • 27. Understanding the Issue at Hand Factors to be considered when making the decision to admit include such things as: • The severity of the signs and symptoms exhibited by the patient; • The medical predictability of something adverse happening to the patient; • The need for diagnostic studies that appropriately are outpatient services (i.e., their performance does not ordinarily require the patient to remain at the hospital for 24 hours or more) to assist in assessing whether the patient should be admitted; and • The availability of diagnostic procedures at the time when and at the location where the patient presents. Admissions of particular patients are not covered or noncovered solely on the basis of the length of time the patient actually spends in the hospital. 2010 Intersect Healthcare, Inc. 8
  • 28. Providing a Road Map  From our Appeal Letter Template: Review of the medical record justifies the need for the level of care provided based on the severity of the signs and symptoms exhibited by the patient and the medical predictability of something adverse happening to the patient as evidenced by the objective findings on the Admission History and Physical and test results as follows: List all objective findings, 1, 2, 3, etc… To be completed by the client. (List objective findings) To be completed by the client. (List objective findings) To be completed by the client. (List objective findings) 2010 Intersect Healthcare, Inc. 9
  • 29. Preponderance of Evidence  Use of Screening Tools  Interqual® Level of Care Criteria  Milliman Care Guidelines  CMS does not endorse nor recognize specific screening tool guidelines for admission purposes  PEPPER  http://www.pepperresources.org  Tools/Unnecessary Admissions  Tools/DRG Errors 2010 Intersect Healthcare, Inc. 10
  • 30. Preponderance of Evidence  Evidence Based Guidelines  Goldman L, Kirtane AJ. Triage of patients with acute chest pain and possible cardiac ischemia. Annals of Internal Medicine 2003;139:987-995  ACC/AHA 2007 guidelines for the management of patients with unstable angina/non-ST- Elevation myocardial infarction: a report of the American College of Cardiology. J Am Coll Cardiol 2007 Aug 14;50(7):e1-e157 2010 Intersect Healthcare, Inc. 11
  • 31. Summary  Best Practice for Appeal  Determine if documentation in the chart supports an appeal  Support the physician’s decision making process with evidence based guidelines  Use CMS’s coverage policies and guidelines 2010 Intersect Healthcare, Inc. 12
  • 32. Resources Short-Term Q1FY10 Report; Discharges for most recent 4 Quarters, ending Q1 FY2010; Nationwide Top 20 MS-DRGs for One-Day Stays; http://www.pepperresources.org/Data.aspx CMS CERT Report from November of 2009; https://www.cms.gov/apps/er_report/index.asp CMS Manuals; http://www.cms.gov/manuals Goldman L, Kirtane AJ. Triage of patients with acute chest pain and possible cardiac ischemia. Annals of Internal Medicine 2003;139:987-995 ACC/AHA 2007 guidelines for the management of patients with unstable angina/non-ST-Elevation myocardial infarction: a report of the American College of Cardiology. J Am Coll Cardiol 2007 Aug 14;50(7):e1-e157 2010 Intersect Healthcare, Inc. 13