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Sustaining
your consumer
connections
Today
• A confused but willing marketplace
• Green Light – A media planning tool
  – Who to target
  – Where
  – What to say
  – How to say it
• Debate
How big is the “ethical” ad market?
Estimated All Media Expenditure                                Estimated All Media Expenditure
        £160,000,000                                  Estimated All Media Expenditure
 £160,000,000
        £160,000,000
                                     C02/Environmental/Emissions
                                    C02/Environmental/Emissions

 £140,000,000
      £140,000,000
        £140,000,000
                                    Environmental/Ethical/CO2/Carbon emission/Organic/Recycle/Recyclable/quot;fair
                                    tradequot;/Biodegradeable/Sustainable/CSR/quot;corporate social responsibilityquot;
 £120,000,000
        £120,000,000
        £120,000,000


 £100,000,000
        £100,000,000

        £100,000,000

  £80,000,000
        £80,000,000
                                                                                                                 £75m (YTD)
         £80,000,000
  £60,000,000
        £60,000,000



       £60,000,000
  £40,000,000
         £40,000,000



  £20,000,000
        £20,000,000
         £40,000,000


               £0 £0
         £20,000,000    2002
                          2002
                                           2003
                                             2003
                                                              2004
                                                               2004
                                                                                     2005
                                                                                      2005
                                                                                                    2006
                                                                                                     2006
                                                                                                                  2007
                                                                                                                  2007




Source: Thomson Intermedia
                   £0
                             2002                    2003                     2004                 2005            2006       2007
How big is the “ethical” ad market?
Estimated All Media Expenditure
     £160,000,000
                                                                Estimated All Media Expenditure
                                                                Estimated All Media Expenditure
        £160,000,000                                 Estimated All Media Expenditure
 £160,000,000
        £160,000,000                C02/Environmental/Emissions
                                     C02/Environmental/Emissions
                                                                                                                 £136m (YTD)
                                    C02/Environmental/Emissions
        £140,000,000
 £140,000,000
      £140,000,000
        £140,000,000                 Environmental/Ethical/CO2/Carbon
                                    Environmental/Ethical/CO2/Carbon emission/Organic/Recycle/Recyclable/quot;fair
                                     emission/Organic/Recycle/Recyclable/
                                    Environmental/Ethical/CO2/Carbon emission/Organic/Recycle/Recyclable/quot;fair
                                    tradequot;/Biodegradeable/Sustainable/CSR/quot;corporate social responsibilityquot;
                                    tradequot;/Biodegradeable/Sustainable/CSR/quot;corporate social responsibilityquot;
                                    ”fair trade”/Biodegradeable/Sustainable/
 £120,000,000
      £120,000,000
        £120,000,000                CSR/”corporate social responsibility”
        £120,000,000


 £100,000,000
        £100,000,000
        £100,000,000
        £100,000,000

  £80,000,000
        £80,000,000
                                                                                                                 £75m (YTD)
         £80,000,000
         £80,000,000
  £60,000,000
        £60,000,000


         £60,000,000
       £60,000,000
  £40,000,000
         £40,000,000



  £20,000,000
       £40,000,000
         £20,000,000
         £40,000,000


               £0 £0
         £20,000,000
         £20,000,000    2002
                          2002
                                           2003
                                             2003
                                                               2004
                                                                2004
                                                                                     2005
                                                                                      2005
                                                                                                    2006
                                                                                                     2006
                                                                                                                  2007
                                                                                                                  2007




                   £0
Source: Thomson Intermedia
                   £0        2002                     2003                    2004                 2005            2006       2007
                             2002                     2003                    2004                 2005            2006       2007
And where’s it going?
Chasing a heavier
spending consumer
UK expenditure on green/ethical
goods and services - £bn
                                                     29.3
                                              26.4
                                       24.7

                                19.9




                                                     £
       13.9



    £
      2001
                            £ £
                                2002   2003
                                              £
                                              2004   2005   2006   2007

Source: Mintel current prices
Spending more across all categories
UK consumer spend - £bn
                                                                     11.6
                                                              10.6
                                                 2004 2005




                 5.4                                   5.1
  4.6                                            4.5
                       3.8   4.1



 £ £                   £     £      1.7
                                    £
                                          1.8
                                          £      £ £          ££
Ethical food           Green home   Eco-travel   Community   Ethical finance

Source: Mintel
Growing recognition of duty

                                  77%

                 66%                          2002 2007




              People have a duty to recycle


Source: TGI
A degree of willingness to pay extra
I am prepared to pay more for environmentally friendly products




                       Agree    Neither agree nor       Disagree
                                    disagree

               43%                 34%                  23%



Source: TGI Apr 06-Mar 07
Disempowerment, confusion, willingness
                          confusion
Disempowerment
                         willingness
confusion
       ≥          confusion
     willingness
willingness       Disempowerment
More column inches than ever
 Environment Editorial – All Press (Column Centimetres)
       120,000


   100,000


       80,000
Ccms




       60,000


       40,000


       20,000


               0
                   09/02 Thru 08/03   09/03 Thru 08/04   09/04 Thru 08/05   09/05 Thru 08/06   09/06 Thru 08/07
                                                              Year

 Source: NMR
But what constitutes green?

Recycling is                  But doesn’t
an important                  it just end up
part of being                 in landfills
green                         overseas?

What about                    If we “do our
Chinese and                   bit” we’ll make
Indian power                  a difference
stations?
                              Can any
Hybrid cars are               driving be
more green                    green though?
than other cars
But what constitutes green?

 Recycling is                 But doesn’t
 an important                 it just end up
 part of being                in landfills
 green                        overseas?

 What about                   If we “do our
 Chinese and                  bit” we’ll make
 Indian power                 a difference
 stations?
                              Can any
  Hybrid cars are             driving be
  more green                  green though?
  than other cars


Source:
And there’s already too
much to think about
There’s too much information to go through
when making a purchase decision




                  49%                    57%
                  1999                       2007


Source: NVision
Green Light objectives
To understand:



                Who?
Green Light objectives
 To understand:

Where?
Media consumption
Digital behaviour
Brand purchasing    Who?
Green Light objectives
 To understand:

Where?                     What?
Media consumption          Needs
Digital behaviour          Lifestyle
Brand purchasing    Who?   Barriers/Triggers
Green Light objectives
 To understand:

Where?                          What?
Media consumption               Needs
Digital behaviour               Lifestyle
Brand purchasing    Who?        Barriers/Triggers




                    How?
                    Interests
                    Emotions
Green Light objectives
 To understand:

Where?                             What?
Media consumption                  Needs
Digital behaviour                  Lifestyle
Brand purchasing      Who?         Barriers/Triggers



    ≥       And provide a framework for
            commercial communication
                      How?
                                          ≤
                      Interests
                      Emotions
The approach


Who and
where
Quantitative segmentation based
on attitudinal and behavioural
characteristics
Fused with TGI/TGI.Net and our
own Total Audience Research to    What and how
give us:                          Depth qualitative
                                  groups to explore
Media/brand/other lifestyle/      needs and lifestyle
shopping and spending data        and stimuli testing
Segmenting the UK along
ethical parameters
Onlookers

                                                        26%
            • Lip service
            • Issues are exaggerated
            • Not my responsibility
            • Disempowered




        ª   It’s not my responsibility to start
            worrying about it. They’ll make me
            be green – they’ll do it, I know it,
                                                 I often think it’s just one
            whatever happens
                                                 big scam to squeeze

 26%                                             more out of you
                                                                       º
Conveniently Conscious
         • Aware  and concerned
         • The little things
         • No sacrifices



                                                      35%
         • Secondary consideration



         ªI will make any
 35%      change that saves
          me a bit of money
                              You do wonder what our small
                              island can do when there’s
                              China and India building new
 26%                          power stations every week
                                                        º
Positive Choosers
          •A  serious issue
          • Can make a difference
          • Looking to broaden green horizons
 31%      • Not enough product choice
          • Potentially primary consideration

          ª
 35%
          I’m actively green because I don’t
          want my grandchildren to grow up          31%
                        ª environment is a
          in a desert, I see it as a moral issue
                         The
                            serious business for

 26%
                            us all. It’s not just
                            beardie-weirdies       º
Vocal Activists

  4%      • Taking a stand
          • Getting involved
          • Helping causes
 31%      • Primary



          ª                                           4%
 35%       Too many companies think if
           they put a green sticker on it
           we’ll be convinced
                                  It’s much too easy to pass the
                                  buck, we’re all responsible and


 26%
                                  we all have to do our bit
                                                            º
Principled Pioneers
  4%
  4%      • Exercising concerns
          • Purchasing ethically
                                                 ª
                                       I buy the right
          • Living ethically           things where they
 31%      • Knowledgeable
                                       are available, like
                                       looking for the
          • Actively seeking out       sustainable mark
                                       on the fish I buy
                                        º
 35%     ª
          I enjoy finding out about what I can
          do to help, I’ve fitted a water butt in


                                                         4%
          my garden recently to use less water
                                         º
 26%
Busting some myths



Source:
Only slight differences in gender
%
100

90

80      51       43            52          60         41          45
70

60

50

40

30                                                                           Female
       49        57           48           40         59           55
20                                                                           Male

 10

 0
      Total   Onlookers   Conveniently   Positive    Vocal      Principled
                           Conscious     Choosers   Activists    Pioneers
The young are well
represented at both ends
Aged 15-34 - % Profile

                 Total           32%


            Onlookers                        44%

Conveniently Conscious          30%

     Positive Choosers    21%

        Vocal Activists                38%

   Principled Pioneers                   42%
Neither is social grade a determinant
ABC1 - % Profile

                   Total          55%


            Onlookers        49%

Conveniently Conscious            55%

     Positive Choosers                  61%

        Vocal Activists            58%

   Principled Pioneers      46%
Green as a badge
Dispelling the “beardie myth”


        ªI’m not really one of those
              people called Jeremy who
              knits his own yoghurt
                                    º
Green as a badge
Dispelling the “beardie myth”
Conspicuous consumption* –Index

                                  ªI’m not really one of those
  150

  140

  130
                                        people called Jeremy who
                                        knits his own yoghurt
                                                              º
  120

  110

  100

   90

   80

   70

   60              Onlookers               Conveniently   Positive Choosers   Committed
   50                                       Conscious

Source: Green Light; Agree 2+
statements: I like to stand out
in a crowd, A designer label
improves a person’s image;
I like a car that stands out
Where to communicate



Source:
We can now understand
their media choices
 Onlookers   Conveniently   Positive   Committed
              Conscious     Choosers
Understand and harness
their digital behaviour

 Onlookers        Conveniently   Positive   Committed
                   Conscious     Choosers
 Consuming                                    Creating


 Functional                                  Immersed


 Traditional Brands                             Digital


 Entertainment                               Education
Understand and harness
their digital behaviour

 Onlookers        Conveniently   Positive     Committed
                   Conscious     Choosers
 Consuming                                      Creating


 Functional                                    Immersed


 Traditional Brands
                                        Influence
                                               Digital


 Entertainment                                 Education
Segments represent
opportunities for all brands
 Onlookers   Conveniently   Positive   Committed
              Conscious     Choosers
What to communicate



Source:
Understanding “green” as a
purchase consideration

                              Consideration
     Tertiary                   Secondary                    Primary



   Motivated        Peer pressure      More positive
                    and a desire to                          Part of their
   by other                             choices and
                    do their bit but                           identity
    benefits                           mitigate guilt
                       no more



 Onlookers     Conveniently       Positive        Vocal           Principled
                Conscious         Choosers       Activists         Pioneers
Tackling a difficult category




         ≥
Targeting green messages
across the segments
  Onlookers         Conveniently           Positive         Committed
                     Conscious             Choosers

       Often                                                   Feel guilty
   unrepentant         No objection
                    to green motoring       Will seek out     about driving
   about driving                           green cars but   and seeking a car
  and are looking   but do not currently
                       desire green         unaware of       that gives them
     for other                                options         permission to
    motivations         alternatives
                                                                  drive
Targeting green messages
across the segments
  Onlookers           Conveniently            Positive         Committed
                       Conscious              Choosers

       Often                                                      Feel guilty
   unrepentant            No objection
                       to green motoring       Will seek out     about driving
   about driving                              green cars but   and seeking a car
  and are looking      but do not currently
                          desire green         unaware of       that gives them
     for other                                   options         permission to
    motivations            alternatives
                                                                     drive


              Cost saving
      Saves on costs. And green too
Targeting green messages
across the segments
  Onlookers            Conveniently           Positive         Committed
                        Conscious             Choosers

       Often                                                      Feel guilty
   unrepentant            No objection
                       to green motoring       Will seek out     about driving
   about driving                              green cars but   and seeking a car
  and are looking      but do not currently
                          desire green         unaware of       that gives them
     for other                                   options         permission to
    motivations            alternatives
                                                                     drive


              Cost saving
      Saves on costs. And green too

                    No compromise
              Green but no compromise
Targeting green messages
across the segments
  Onlookers            Conveniently             Positive               Committed
                        Conscious               Choosers

       Often                                                             Feel guilty
   unrepentant            No objection
                       to green motoring        Will seek out           about driving
   about driving                               green cars but         and seeking a car
  and are looking      but do not currently
                          desire green          unaware of             that gives them
     for other                                    options               permission to
    motivations            alternatives
                                                                            drive


              Cost saving
      Saves on costs. And green too

                    No compromise
              Green but no compromise

                                                   Inform/Demystify
                                              This is how we make a car green
Targeting green messages
across the segments
  Onlookers            Conveniently             Positive               Committed
                        Conscious               Choosers

       Often                                                             Feel guilty
   unrepentant            No objection
                       to green motoring        Will seek out           about driving
   about driving                               green cars but         and seeking a car
  and are looking      but do not currently
                          desire green          unaware of             that gives them
     for other                                    options               permission to
    motivations            alternatives
                                                                            drive


              Cost saving
      Saves on costs. And green too

                    No compromise
              Green but no compromise

                                                   Inform/Demystify
                                              This is how we make a car green

                                                             Permission
                                                          Drive – and be green
How to say it



Source:
Who’s responsible?




                 ≥
Who’s responsible?
Environmental damage
Who is most at fault for causing:

    Industries/Companies



                                       Most
                                    responsible
                                    for causing



                                      69%
Who’s responsible?
Environmental damage
Who is most at fault for causing:

    Industries/Companies            17%
    Government

                                         Most
                                      responsible
                                      for causing



                                          69%
Who’s responsible?
Environmental damage                      1%
Who is most at fault for causing:

    Industries/Companies            17%
    Government
    Non government/
    Non-profit                           Most
    organisations/                    responsible
    Local community
    groups
                                      for causing



                                          69%
Who’s responsible?
Environmental damage                      1%
Who is most at fault for causing:

                                               13%
    Industries/Companies            17%
    Government
    Non government/
    Non-profit                           Most
    organisations/                    responsible
    Local community
    groups
                                      for causing
    Individuals


                                          69%
Acknowledge your responsibility




          Joint Effort                      Empathy

  Onlookers       Conveniently   Positive             Committed
                   Conscious     Choosers
Don’t lecture




              Pushback                   Feedback

  Onlookers        Conveniently   Positive      Committed
                    Conscious     Choosers
Keep it upbeat




              Disempowered                Confirmation

  Onlookers     Conveniently   Positive       Committed
                 Conscious     Choosers
Provide a simple action




     No compromise necessary

                    Empowered                Empathy

  Onlookers       Conveniently   Positive   Committed
                   Conscious     Choosers
Avoid one-upmanship




                                            Invite
                                           scrutiny
                       Bandwagon

  Onlookers   Conveniently     Positive   Committed
               Conscious       Choosers
When to lead with “green”




  ✗ ✗ ✓✓
                    Leading with “green”

  Onlookers   Conveniently         Positive   Committed
               Conscious           Choosers
In conclusion
A communications planning tool
Onlookers
• Moderately concerned                      26%                                  Positive ª environment is a
                                                                                           The
                                                                                 Choosers seriousIt’s not just
                                                                                                   business for
                                                                                                                                                                     Conveniently
                                                                                                                                                                     Conscious
                                                                                                                                                                                                              35%
• Issues
       are exaggerated                                                                     us all.
                                                                                                                                                                     • Aware  and concerned
• Not my responsibility
                                                                                 •A  serious issue
                                                                                 • Can make a difference
                                                                                                         beardie-weirdies              º                             • The little things
• Disempowered


ª
                                                                                                                                                                     • No sacrifices

                                                                                                                                  31%
                                                                                 • Looking to broaden green horizons
                                                                                 • Not enough product choice                                                         • Secondary

It’s not my responsibility to start                                              • Potentially Primary
                                                                                                                                                                               ª
worrying about it. They’ll make me
                                                                                ª                                                                                    I will make any




                                                                                   Who?
be green – they’ll do it, I know it,                                                                                                                                                     You do wonder what our small
                                     I often think it’s just one                                                                                                     change that saves
whatever happens                                                                  I’m actively green because I don’t                                                                     island can do when there’s
                                     big scam to squeeze                                                                                                             me a bit of money
                                                                                  want my grandchildren to grow up                                                                       China and India building new
                                     more out of you
                                                           º                      in a desert, I see it as a moral issue
                                                                                                                     º
                                                                                                                                                                                         power stations ever week
                                                                                                                                                                                                                 º

                                    Vocal                                                                              Principled                                    ª
                                    Activists                                                                          Pioneers                         I buy the right
                                                                                                                                                        things where they
                                   • Takinga stand                                                                     • Exercising concerns            are available, like
                                                                                                                       • Purchasing  ethically          looking for the
                                   • Getting involved
                                                                                                                                                        sustainable mark

                                                                                 4%
                                   • Helping  causes                                                                   • Living ethically               on the fish I buy
                                   • Primary                                                                           • Knowledgeable
                                                                                                                       • Actively seeking out
                                                                                                                                                         º
                                   ªToo many companies think if
                                                                     It’s much too easy to
                                                                     pass the buck, we’re all                         ª
                                                                     responsible and we all                                I enjoy finding out about what I can

                                                                                         º                                                                                   4%
                                    they put a green sticker on it
                                                                     have to do our bit                                    do to help, I’ve fitted a water butt in
                                    we’ll be convinced
                                                                                                                           my garden recently to use less water
                                                                                                                                                          º
In conclusion
A communications planning tool
Onlookers
• Moderately concerned                      26%                                  Positive ª environment is a
                                                                                           The
                                                                                 Choosers seriousIt’s not just
                                                                                                   business for
                                                                                                                                                                     Conveniently
                                                                                                                                                                     Conscious
                                                                                                                                                                                                              35%
• Issues
       are exaggerated                                                                     us all.
                                                                                                                                                                     • Aware  and concerned
• Not my responsibility
                                                                                 •A  serious issue
                                                                                 • Can make a difference
                                                                                                         beardie-weirdies              º                             • The little things
• Disempowered


ª
                                                                                                                                                                     • No sacrifices

                                                                                                                                  31%
                                                                                 • Looking to broaden green horizons
                                                                                 • Not enough product choice                                                         • Secondary

It’s not my responsibility to start                                              • Potentially Primary
                                                                                                                                                                               ª
worrying about it. They’ll make me
                                                                                ª                                                                                    I will make any




                                                                                   Who?
be green – they’ll do it, I know it,                                                                                                                                                     You do wonder what our small
                                     I often think it’s just one                                                                                                     change that saves
whatever happens                                                                  I’m actively green because I don’t                                                                     island can do when there’s
                                     big scam to squeeze                                                                                                             me a bit of money
                                                                                  want my grandchildren to grow up                                                                       China and India building new
                                     more out of you
                                                           º                      in a desert, I see it as a moral issue
                                                                                                                     º
                                                                                                                                                                                         power stations ever week
                                                                                                                                                                                                                 º

                                    Vocal                                                                              Principled                                    ª
                                    Activists                                                                          Pioneers                         I buy the right
                                                                                                                                                        things where they
                                   • Takinga stand                                                                     • Exercising concerns            are available, like
                                                                                                                       • Purchasing  ethically          looking for the
                                   • Getting involved
                                                                                                                                                        sustainable mark

                                                                                 4%
                                   • Helping  causes                                                                   • Living ethically               on the fish I buy
                                   • Primary                                                                           • Knowledgeable
                                                                                                                       • Actively seeking out
                                                                                                                                                         º
                                   ªToo many companies think if
                                                                     It’s much too easy to
                                                                     pass the buck, we’re all                         ª
                                                                     responsible and we all                                I enjoy finding out about what I can

                                                                                         º                                                                                   4%
                                    they put a green sticker on it
                                                                     have to do our bit                                    do to help, I’ve fitted a water butt in
                                    we’ll be convinced
                                                                                                                           my garden recently to use less water
                                                                                                                                                          º




                 Onlookers                                           Conveniently                                                Positive                                        Committed
                                                                      Conscious                                                  Choosers




                                                                        Where?
In conclusion
A communications planning tool
Onlookers
• Moderately concerned                      26%                                  Positive ª environment is a
                                                                                           The
                                                                                 Choosers seriousIt’s not just
                                                                                                   business for
                                                                                                                                                                     Conveniently
                                                                                                                                                                     Conscious                                          Onlookers             Conveniently                 Positive               Committed
                                                                                                                                                                                                                                               Conscious                   Choosers
                                                                                                                                                                                                              35%
• Issues
       are exaggerated                                                                     us all.
                                                                                                                                                                     • Aware  and concerned
• Not my responsibility
                                                                                 •A  serious issue
                                                                                 • Can make a difference
                                                                                                         beardie-weirdies              º                             • The little things
• Disempowered


ª
                                                                                                                                                                     • No sacrifices


                                                                                                                                  31%
                                                                                 • Looking to broaden green horizons
                                                                                 • Not enough product choice                                                         • Secondary                                             Often                                                                  Feel guilty
It’s not my responsibility to start                                              • Potentially Primary
                                                                                                                                                                               ª                                         unrepentant
                                                                                                                                                                                                                                                 No objection
                                                                                                                                                                                                                                              to green motoring           Seek out green           about driving
worrying about it. They’ll make me
                                                                                ª                                                                                    I will make any                                     about driving                                  cars but needs one       and seeking a car



                                                                                   Who?                                                                                                                                                      What?
                                                                                                                                                                                         You do wonder what our small
be green – they’ll do it, I know it,
                                     I often think it’s just one                                                                                                     change that saves                                                        but do not currently
whatever happens                                                                  I’m actively green because I don’t
                                                                                                                                                                     me a bit of money
                                                                                                                                                                                         island can do when there’s
                                                                                                                                                                                                                        and are looking                                  that meets all of        that gives them
                                     big scam to squeeze                          want my grandchildren to grow up                                                                       China and India building new                            desire green
                                     more out of you
                                                           º                      in a desert, I see it as a moral issue
                                                                                                                     º
                                                                                                                                                                                         power stations ever week
                                                                                                                                                                                                                 º         for other
                                                                                                                                                                                                                          motivations
                                                                                                                                                                                                                                                  alternatives              their needs            permission to
                                                                                                                                                                                                                                                                                                       drive


                                                                                                                                                                                                                                    Cost saving
                                    Vocal                                                                              Principled                                    ª                                                      Saves on costs. And green too
                                    Activists                                                                          Pioneers                         I buy the right
                                                                                                                                                        things where they
                                                                                                                                                        are available, like
                                   • Taking a stand                                                                    • Exercising concerns
                                                                                                                       • Purchasing ethically
                                                                                                                                                        looking for the                                                                      No Compromise
                                   • Getting involved
                                                                                                                                                        sustainable mark                                                                  Green but no compromise
                                                                                 4%
                                   • Helping causes                                                                    • Living ethically               on the fish I buy
                                   • Primary                                                                           • Knowledgeable
                                                                                                                       • Actively seeking out
                                                                                                                                                         º                                                                                                       Inform/Demystify
                                   ªToo many companies think if
                                                                     It’s much too easy to
                                                                     pass the buck, we’re all                         ª                                                                                                                                     This is how we make a car green
                                                                     responsible and we all                                I enjoy finding out about what I can

                                                                                         º                                                                                   4%
                                    they put a green sticker on it
                                    we’ll be convinced
                                                                     have to do our bit                                    do to help, I’ve fitted a water butt in                                                                                                                Permission
                                                                                                                           my garden recently to use less water
                                                                                                                                                          º                                                                                                                    Drive – and be green




                 Onlookers                                           Conveniently                                                Positive                                        Committed
                                                                      Conscious                                                  Choosers




                                                                        Where?
In conclusion
A communications planning tool
Onlookers
• Moderately concerned                      26%                                  Positive ª environment is a
                                                                                           The
                                                                                 Choosers seriousIt’s not just
                                                                                                   business for
                                                                                                                                                                     Conveniently
                                                                                                                                                                     Conscious                                          Onlookers             Conveniently                 Positive               Committed
                                                                                                                                                                                                                                               Conscious                   Choosers
                                                                                                                                                                                                              35%
• Issues
       are exaggerated                                                                     us all.
                                                                                                                                                                     • Aware  and concerned
• Not my responsibility
                                                                                 •A  serious issue
                                                                                 • Can make a difference
                                                                                                         beardie-weirdies              º                             • The little things
• Disempowered


ª
                                                                                                                                                                     • No sacrifices


                                                                                                                                  31%
                                                                                 • Looking to broaden green horizons
                                                                                 • Not enough product choice                                                         • Secondary                                             Often                                                                  Feel guilty
It’s not my responsibility to start                                              • Potentially Primary
                                                                                                                                                                               ª                                         unrepentant
                                                                                                                                                                                                                                                 No objection
                                                                                                                                                                                                                                              to green motoring           Seek out green           about driving
worrying about it. They’ll make me
                                                                                ª                                                                                    I will make any                                     about driving                                  cars but needs one       and seeking a car



                                                                                   Who?                                                                                                                                                      What?
                                                                                                                                                                                         You do wonder what our small
be green – they’ll do it, I know it,
                                     I often think it’s just one                                                                                                     change that saves                                                        but do not currently
whatever happens                                                                  I’m actively green because I don’t
                                                                                                                                                                     me a bit of money
                                                                                                                                                                                         island can do when there’s
                                                                                                                                                                                                                        and are looking                                  that meets all of        that gives them
                                     big scam to squeeze                          want my grandchildren to grow up                                                                       China and India building new                            desire green
                                     more out of you
                                                           º                      in a desert, I see it as a moral issue
                                                                                                                     º
                                                                                                                                                                                         power stations ever week
                                                                                                                                                                                                                 º         for other
                                                                                                                                                                                                                          motivations
                                                                                                                                                                                                                                                  alternatives              their needs            permission to
                                                                                                                                                                                                                                                                                                       drive


                                                                                                                                                                                                                                    Cost saving
                                    Vocal                                                                              Principled                                    ª                                                      Saves on costs. And green too
                                    Activists                                                                          Pioneers                         I buy the right
                                                                                                                                                        things where they
                                                                                                                                                        are available, like
                                   • Taking a stand                                                                    • Exercising concerns
                                                                                                                       • Purchasing ethically
                                                                                                                                                        looking for the                                                                      No Compromise
                                   • Getting involved
                                                                                                                                                        sustainable mark                                                                  Green but no compromise
                                                                                 4%
                                   • Helping causes                                                                    • Living ethically               on the fish I buy
                                   • Primary                                                                           • Knowledgeable
                                                                                                                       • Actively seeking out
                                                                                                                                                         º                                                                                                       Inform/Demystify
                                   ªToo many companies think if
                                                                     It’s much too easy to
                                                                     pass the buck, we’re all                         ª                                                                                                                                     This is how we make a car green
                                                                     responsible and we all                                I enjoy finding out about what I can

                                                                                         º                                                                                   4%
                                    they put a green sticker on it
                                    we’ll be convinced
                                                                     have to do our bit                                    do to help, I’ve fitted a water butt in                                                                                                                Permission
                                                                                                                           my garden recently to use less water
                                                                                                                                                          º                                                                                                                    Drive – and be green




                 Onlookers                                           Conveniently                                                Positive                                        Committed
                                                                      Conscious                                                  Choosers




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  • 2. Today • A confused but willing marketplace • Green Light – A media planning tool – Who to target – Where – What to say – How to say it • Debate
  • 3. How big is the “ethical” ad market? Estimated All Media Expenditure Estimated All Media Expenditure £160,000,000 Estimated All Media Expenditure £160,000,000 £160,000,000 C02/Environmental/Emissions C02/Environmental/Emissions £140,000,000 £140,000,000 £140,000,000 Environmental/Ethical/CO2/Carbon emission/Organic/Recycle/Recyclable/quot;fair tradequot;/Biodegradeable/Sustainable/CSR/quot;corporate social responsibilityquot; £120,000,000 £120,000,000 £120,000,000 £100,000,000 £100,000,000 £100,000,000 £80,000,000 £80,000,000 £75m (YTD) £80,000,000 £60,000,000 £60,000,000 £60,000,000 £40,000,000 £40,000,000 £20,000,000 £20,000,000 £40,000,000 £0 £0 £20,000,000 2002 2002 2003 2003 2004 2004 2005 2005 2006 2006 2007 2007 Source: Thomson Intermedia £0 2002 2003 2004 2005 2006 2007
  • 4. How big is the “ethical” ad market? Estimated All Media Expenditure £160,000,000 Estimated All Media Expenditure Estimated All Media Expenditure £160,000,000 Estimated All Media Expenditure £160,000,000 £160,000,000 C02/Environmental/Emissions C02/Environmental/Emissions £136m (YTD) C02/Environmental/Emissions £140,000,000 £140,000,000 £140,000,000 £140,000,000 Environmental/Ethical/CO2/Carbon Environmental/Ethical/CO2/Carbon emission/Organic/Recycle/Recyclable/quot;fair emission/Organic/Recycle/Recyclable/ Environmental/Ethical/CO2/Carbon emission/Organic/Recycle/Recyclable/quot;fair tradequot;/Biodegradeable/Sustainable/CSR/quot;corporate social responsibilityquot; tradequot;/Biodegradeable/Sustainable/CSR/quot;corporate social responsibilityquot; ”fair trade”/Biodegradeable/Sustainable/ £120,000,000 £120,000,000 £120,000,000 CSR/”corporate social responsibility” £120,000,000 £100,000,000 £100,000,000 £100,000,000 £100,000,000 £80,000,000 £80,000,000 £75m (YTD) £80,000,000 £80,000,000 £60,000,000 £60,000,000 £60,000,000 £60,000,000 £40,000,000 £40,000,000 £20,000,000 £40,000,000 £20,000,000 £40,000,000 £0 £0 £20,000,000 £20,000,000 2002 2002 2003 2003 2004 2004 2005 2005 2006 2006 2007 2007 £0 Source: Thomson Intermedia £0 2002 2003 2004 2005 2006 2007 2002 2003 2004 2005 2006 2007
  • 6. Chasing a heavier spending consumer UK expenditure on green/ethical goods and services - £bn 29.3 26.4 24.7 19.9 £ 13.9 £ 2001 £ £ 2002 2003 £ 2004 2005 2006 2007 Source: Mintel current prices
  • 7. Spending more across all categories UK consumer spend - £bn 11.6 10.6 2004 2005 5.4 5.1 4.6 4.5 3.8 4.1 £ £ £ £ 1.7 £ 1.8 £ £ £ ££ Ethical food Green home Eco-travel Community Ethical finance Source: Mintel
  • 8. Growing recognition of duty 77% 66% 2002 2007 People have a duty to recycle Source: TGI
  • 9. A degree of willingness to pay extra I am prepared to pay more for environmentally friendly products Agree Neither agree nor Disagree disagree 43% 34% 23% Source: TGI Apr 06-Mar 07
  • 10. Disempowerment, confusion, willingness confusion Disempowerment willingness confusion ≥ confusion willingness willingness Disempowerment
  • 11. More column inches than ever Environment Editorial – All Press (Column Centimetres) 120,000 100,000 80,000 Ccms 60,000 40,000 20,000 0 09/02 Thru 08/03 09/03 Thru 08/04 09/04 Thru 08/05 09/05 Thru 08/06 09/06 Thru 08/07 Year Source: NMR
  • 12. But what constitutes green? Recycling is But doesn’t an important it just end up part of being in landfills green overseas? What about If we “do our Chinese and bit” we’ll make Indian power a difference stations? Can any Hybrid cars are driving be more green green though? than other cars
  • 13. But what constitutes green? Recycling is But doesn’t an important it just end up part of being in landfills green overseas? What about If we “do our Chinese and bit” we’ll make Indian power a difference stations? Can any Hybrid cars are driving be more green green though? than other cars Source:
  • 14. And there’s already too much to think about There’s too much information to go through when making a purchase decision 49% 57% 1999 2007 Source: NVision
  • 15. Green Light objectives To understand: Who?
  • 16. Green Light objectives To understand: Where? Media consumption Digital behaviour Brand purchasing Who?
  • 17. Green Light objectives To understand: Where? What? Media consumption Needs Digital behaviour Lifestyle Brand purchasing Who? Barriers/Triggers
  • 18. Green Light objectives To understand: Where? What? Media consumption Needs Digital behaviour Lifestyle Brand purchasing Who? Barriers/Triggers How? Interests Emotions
  • 19. Green Light objectives To understand: Where? What? Media consumption Needs Digital behaviour Lifestyle Brand purchasing Who? Barriers/Triggers ≥ And provide a framework for commercial communication How? ≤ Interests Emotions
  • 20. The approach Who and where Quantitative segmentation based on attitudinal and behavioural characteristics Fused with TGI/TGI.Net and our own Total Audience Research to What and how give us: Depth qualitative groups to explore Media/brand/other lifestyle/ needs and lifestyle shopping and spending data and stimuli testing
  • 21. Segmenting the UK along ethical parameters
  • 22. Onlookers 26% • Lip service • Issues are exaggerated • Not my responsibility • Disempowered ª It’s not my responsibility to start worrying about it. They’ll make me be green – they’ll do it, I know it, I often think it’s just one whatever happens big scam to squeeze 26% more out of you º
  • 23. Conveniently Conscious • Aware and concerned • The little things • No sacrifices 35% • Secondary consideration ªI will make any 35% change that saves me a bit of money You do wonder what our small island can do when there’s China and India building new 26% power stations every week º
  • 24. Positive Choosers •A serious issue • Can make a difference • Looking to broaden green horizons 31% • Not enough product choice • Potentially primary consideration ª 35% I’m actively green because I don’t want my grandchildren to grow up 31% ª environment is a in a desert, I see it as a moral issue The serious business for 26% us all. It’s not just beardie-weirdies º
  • 25. Vocal Activists 4% • Taking a stand • Getting involved • Helping causes 31% • Primary ª 4% 35% Too many companies think if they put a green sticker on it we’ll be convinced It’s much too easy to pass the buck, we’re all responsible and 26% we all have to do our bit º
  • 26. Principled Pioneers 4% 4% • Exercising concerns • Purchasing ethically ª I buy the right • Living ethically things where they 31% • Knowledgeable are available, like looking for the • Actively seeking out sustainable mark on the fish I buy º 35% ª I enjoy finding out about what I can do to help, I’ve fitted a water butt in 4% my garden recently to use less water º 26%
  • 28. Only slight differences in gender % 100 90 80 51 43 52 60 41 45 70 60 50 40 30 Female 49 57 48 40 59 55 20 Male 10 0 Total Onlookers Conveniently Positive Vocal Principled Conscious Choosers Activists Pioneers
  • 29. The young are well represented at both ends Aged 15-34 - % Profile Total 32% Onlookers 44% Conveniently Conscious 30% Positive Choosers 21% Vocal Activists 38% Principled Pioneers 42%
  • 30. Neither is social grade a determinant ABC1 - % Profile Total 55% Onlookers 49% Conveniently Conscious 55% Positive Choosers 61% Vocal Activists 58% Principled Pioneers 46%
  • 31. Green as a badge Dispelling the “beardie myth” ªI’m not really one of those people called Jeremy who knits his own yoghurt º
  • 32. Green as a badge Dispelling the “beardie myth” Conspicuous consumption* –Index ªI’m not really one of those 150 140 130 people called Jeremy who knits his own yoghurt º 120 110 100 90 80 70 60 Onlookers Conveniently Positive Choosers Committed 50 Conscious Source: Green Light; Agree 2+ statements: I like to stand out in a crowd, A designer label improves a person’s image; I like a car that stands out
  • 34. We can now understand their media choices Onlookers Conveniently Positive Committed Conscious Choosers
  • 35. Understand and harness their digital behaviour Onlookers Conveniently Positive Committed Conscious Choosers Consuming Creating Functional Immersed Traditional Brands Digital Entertainment Education
  • 36. Understand and harness their digital behaviour Onlookers Conveniently Positive Committed Conscious Choosers Consuming Creating Functional Immersed Traditional Brands Influence Digital Entertainment Education
  • 37. Segments represent opportunities for all brands Onlookers Conveniently Positive Committed Conscious Choosers
  • 39. Understanding “green” as a purchase consideration Consideration Tertiary Secondary Primary Motivated Peer pressure More positive and a desire to Part of their by other choices and do their bit but identity benefits mitigate guilt no more Onlookers Conveniently Positive Vocal Principled Conscious Choosers Activists Pioneers
  • 40. Tackling a difficult category ≥
  • 41. Targeting green messages across the segments Onlookers Conveniently Positive Committed Conscious Choosers Often Feel guilty unrepentant No objection to green motoring Will seek out about driving about driving green cars but and seeking a car and are looking but do not currently desire green unaware of that gives them for other options permission to motivations alternatives drive
  • 42. Targeting green messages across the segments Onlookers Conveniently Positive Committed Conscious Choosers Often Feel guilty unrepentant No objection to green motoring Will seek out about driving about driving green cars but and seeking a car and are looking but do not currently desire green unaware of that gives them for other options permission to motivations alternatives drive Cost saving Saves on costs. And green too
  • 43. Targeting green messages across the segments Onlookers Conveniently Positive Committed Conscious Choosers Often Feel guilty unrepentant No objection to green motoring Will seek out about driving about driving green cars but and seeking a car and are looking but do not currently desire green unaware of that gives them for other options permission to motivations alternatives drive Cost saving Saves on costs. And green too No compromise Green but no compromise
  • 44. Targeting green messages across the segments Onlookers Conveniently Positive Committed Conscious Choosers Often Feel guilty unrepentant No objection to green motoring Will seek out about driving about driving green cars but and seeking a car and are looking but do not currently desire green unaware of that gives them for other options permission to motivations alternatives drive Cost saving Saves on costs. And green too No compromise Green but no compromise Inform/Demystify This is how we make a car green
  • 45. Targeting green messages across the segments Onlookers Conveniently Positive Committed Conscious Choosers Often Feel guilty unrepentant No objection to green motoring Will seek out about driving about driving green cars but and seeking a car and are looking but do not currently desire green unaware of that gives them for other options permission to motivations alternatives drive Cost saving Saves on costs. And green too No compromise Green but no compromise Inform/Demystify This is how we make a car green Permission Drive – and be green
  • 46. How to say it Source:
  • 48. Who’s responsible? Environmental damage Who is most at fault for causing: Industries/Companies Most responsible for causing 69%
  • 49. Who’s responsible? Environmental damage Who is most at fault for causing: Industries/Companies 17% Government Most responsible for causing 69%
  • 50. Who’s responsible? Environmental damage 1% Who is most at fault for causing: Industries/Companies 17% Government Non government/ Non-profit Most organisations/ responsible Local community groups for causing 69%
  • 51. Who’s responsible? Environmental damage 1% Who is most at fault for causing: 13% Industries/Companies 17% Government Non government/ Non-profit Most organisations/ responsible Local community groups for causing Individuals 69%
  • 52. Acknowledge your responsibility Joint Effort Empathy Onlookers Conveniently Positive Committed Conscious Choosers
  • 53. Don’t lecture Pushback Feedback Onlookers Conveniently Positive Committed Conscious Choosers
  • 54. Keep it upbeat Disempowered Confirmation Onlookers Conveniently Positive Committed Conscious Choosers
  • 55. Provide a simple action No compromise necessary Empowered Empathy Onlookers Conveniently Positive Committed Conscious Choosers
  • 56. Avoid one-upmanship Invite scrutiny Bandwagon Onlookers Conveniently Positive Committed Conscious Choosers
  • 57. When to lead with “green” ✗ ✗ ✓✓ Leading with “green” Onlookers Conveniently Positive Committed Conscious Choosers
  • 58. In conclusion A communications planning tool Onlookers • Moderately concerned 26% Positive ª environment is a The Choosers seriousIt’s not just business for Conveniently Conscious 35% • Issues are exaggerated us all. • Aware and concerned • Not my responsibility •A serious issue • Can make a difference beardie-weirdies º • The little things • Disempowered ª • No sacrifices 31% • Looking to broaden green horizons • Not enough product choice • Secondary It’s not my responsibility to start • Potentially Primary ª worrying about it. They’ll make me ª I will make any Who? be green – they’ll do it, I know it, You do wonder what our small I often think it’s just one change that saves whatever happens I’m actively green because I don’t island can do when there’s big scam to squeeze me a bit of money want my grandchildren to grow up China and India building new more out of you º in a desert, I see it as a moral issue º power stations ever week º Vocal Principled ª Activists Pioneers I buy the right things where they • Takinga stand • Exercising concerns are available, like • Purchasing ethically looking for the • Getting involved sustainable mark 4% • Helping causes • Living ethically on the fish I buy • Primary • Knowledgeable • Actively seeking out º ªToo many companies think if It’s much too easy to pass the buck, we’re all ª responsible and we all I enjoy finding out about what I can º 4% they put a green sticker on it have to do our bit do to help, I’ve fitted a water butt in we’ll be convinced my garden recently to use less water º
  • 59. In conclusion A communications planning tool Onlookers • Moderately concerned 26% Positive ª environment is a The Choosers seriousIt’s not just business for Conveniently Conscious 35% • Issues are exaggerated us all. • Aware and concerned • Not my responsibility •A serious issue • Can make a difference beardie-weirdies º • The little things • Disempowered ª • No sacrifices 31% • Looking to broaden green horizons • Not enough product choice • Secondary It’s not my responsibility to start • Potentially Primary ª worrying about it. They’ll make me ª I will make any Who? be green – they’ll do it, I know it, You do wonder what our small I often think it’s just one change that saves whatever happens I’m actively green because I don’t island can do when there’s big scam to squeeze me a bit of money want my grandchildren to grow up China and India building new more out of you º in a desert, I see it as a moral issue º power stations ever week º Vocal Principled ª Activists Pioneers I buy the right things where they • Takinga stand • Exercising concerns are available, like • Purchasing ethically looking for the • Getting involved sustainable mark 4% • Helping causes • Living ethically on the fish I buy • Primary • Knowledgeable • Actively seeking out º ªToo many companies think if It’s much too easy to pass the buck, we’re all ª responsible and we all I enjoy finding out about what I can º 4% they put a green sticker on it have to do our bit do to help, I’ve fitted a water butt in we’ll be convinced my garden recently to use less water º Onlookers Conveniently Positive Committed Conscious Choosers Where?
  • 60. In conclusion A communications planning tool Onlookers • Moderately concerned 26% Positive ª environment is a The Choosers seriousIt’s not just business for Conveniently Conscious Onlookers Conveniently Positive Committed Conscious Choosers 35% • Issues are exaggerated us all. • Aware and concerned • Not my responsibility •A serious issue • Can make a difference beardie-weirdies º • The little things • Disempowered ª • No sacrifices 31% • Looking to broaden green horizons • Not enough product choice • Secondary Often Feel guilty It’s not my responsibility to start • Potentially Primary ª unrepentant No objection to green motoring Seek out green about driving worrying about it. They’ll make me ª I will make any about driving cars but needs one and seeking a car Who? What? You do wonder what our small be green – they’ll do it, I know it, I often think it’s just one change that saves but do not currently whatever happens I’m actively green because I don’t me a bit of money island can do when there’s and are looking that meets all of that gives them big scam to squeeze want my grandchildren to grow up China and India building new desire green more out of you º in a desert, I see it as a moral issue º power stations ever week º for other motivations alternatives their needs permission to drive Cost saving Vocal Principled ª Saves on costs. And green too Activists Pioneers I buy the right things where they are available, like • Taking a stand • Exercising concerns • Purchasing ethically looking for the No Compromise • Getting involved sustainable mark Green but no compromise 4% • Helping causes • Living ethically on the fish I buy • Primary • Knowledgeable • Actively seeking out º Inform/Demystify ªToo many companies think if It’s much too easy to pass the buck, we’re all ª This is how we make a car green responsible and we all I enjoy finding out about what I can º 4% they put a green sticker on it we’ll be convinced have to do our bit do to help, I’ve fitted a water butt in Permission my garden recently to use less water º Drive – and be green Onlookers Conveniently Positive Committed Conscious Choosers Where?
  • 61. In conclusion A communications planning tool Onlookers • Moderately concerned 26% Positive ª environment is a The Choosers seriousIt’s not just business for Conveniently Conscious Onlookers Conveniently Positive Committed Conscious Choosers 35% • Issues are exaggerated us all. • Aware and concerned • Not my responsibility •A serious issue • Can make a difference beardie-weirdies º • The little things • Disempowered ª • No sacrifices 31% • Looking to broaden green horizons • Not enough product choice • Secondary Often Feel guilty It’s not my responsibility to start • Potentially Primary ª unrepentant No objection to green motoring Seek out green about driving worrying about it. They’ll make me ª I will make any about driving cars but needs one and seeking a car Who? What? You do wonder what our small be green – they’ll do it, I know it, I often think it’s just one change that saves but do not currently whatever happens I’m actively green because I don’t me a bit of money island can do when there’s and are looking that meets all of that gives them big scam to squeeze want my grandchildren to grow up China and India building new desire green more out of you º in a desert, I see it as a moral issue º power stations ever week º for other motivations alternatives their needs permission to drive Cost saving Vocal Principled ª Saves on costs. And green too Activists Pioneers I buy the right things where they are available, like • Taking a stand • Exercising concerns • Purchasing ethically looking for the No Compromise • Getting involved sustainable mark Green but no compromise 4% • Helping causes • Living ethically on the fish I buy • Primary • Knowledgeable • Actively seeking out º Inform/Demystify ªToo many companies think if It’s much too easy to pass the buck, we’re all ª This is how we make a car green responsible and we all I enjoy finding out about what I can º 4% they put a green sticker on it we’ll be convinced have to do our bit do to help, I’ve fitted a water butt in Permission my garden recently to use less water º Drive – and be green Onlookers Conveniently Positive Committed Conscious Choosers Where? How?
  • 62. There’s more to see… Database available for free Contact your relevant GNM sales representative Or Drop your business card in the box on your way out Source: