Managing the Teams you have - not the one you wish you had
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Bobby Hagan\'s presentation from PMI Development Day
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Managing the Teams you have - not the one you wish you had
- 1. Managing the team you have not the team you wish you had PMI Development Day 21/Oct/10 Mary Cosgrove CEO, What’s Working Well?® Bobby Hagan, Lean Six Sigma Black Belt- Autoliv www.whatsworkingwell.com 801-519-9144
- 2. Component Development and Launch Project and team assigned by VP of Design Engineering Copyright 2010 Whats Working Well?llc
- 3. Tasks - Outcomes Design the Product Customer Interaction & Approval Manufacturing Equipment Procure & Build Quality Documents Supplier Development Standard Operating Procedures (SOP) Copyright 2010 Whats Working Well?llc
- 4. Assessment of Staff Reviewed experience of staff members with previous managers Informal discussion with individual team members Tell me of a time when you were excited, involved and most proud of a job assignment? • SKAs; motivations; values Copyright 2010 Whats Working Well?llc
- 5. Team Members Development Manager – Bobby Sr. Manufacturing Engineer – Dave Principle Design Engineer – Mike Design Engineer – Matt Engineering Technician – Steve Lead Operator – Jean Copyright 2010 Whats Working Well?llc
- 6. Group Exercise What assessments would you do? Who would you align with which Knowledge, Skills and Abilities? Refer to Handout – Project Team Competencies Copyright 2010 Whats Working Well?llc
- 7. Bobby – Development Manager 15 years Manufacturing Experience Engineering Degree Relatively young to others on team Able to put disparate pieces in place, ordered & configured Copyright 2010 Whats Working Well?llc
- 8. Dave – Sr. Manufacturing Engineer 35 years of manufacturing experience Manager role in past “I’ve seen it all before and you young guys just do not know” Copyright 2010 Whats Working Well?llc
- 9. Mike – Principle Engineer 20 years of experience Advanced degrees – Engineering and Mathematics Strong Analytical Skills Expertise in statistics Copyright 2010 Whats Working Well?llc
- 10. Matt – Design Engineer Young – early to mid twenties Mechanical Engineer 2 - 3 years out of University Eager to learn Copyright 2010 Whats Working Well?llc
- 11. Steve – Engineering Technician No formal degree 15 – 20 years of work experience Get hands dirty Works with prototype build orders Good understanding of Quality Copyright 2010 Whats Working Well?llc
- 12. Jean – Lead Operator Production background Able to build prototype parts Good communication skills – peace maker avoids conflict Only woman on team Copyright 2010 Whats Working Well?llc
- 13. Bobby’s Assessments • Dave & Mike have most experience and will be assigned to interface with customer • Dave will provide equipment guidance • Mike will take lead role in design • Matt will learn as we go and write prototype build orders • Steve & Jean will build parts and give feedback Copyright 2010 Whats Working Well?llc
- 14. First Customer Review • Mike provided update on design • Dave reviewed equipment progress Introverted; focused on technical (statistics). All customer heard was PROBLEMS No focus on what was working - customer came away with list of delays - PROBLEMS Copyright 2010 Whats Working Well?llc
- 15. What I learned • Team needs to practice presentations to be better prepared • No matter how much we practiced – these weren’t the right people • Customer needs to hear what’s working versus what’s not • Iterative versus non-linear Copyright 2010 Whats Working Well?llc
- 16. Accountabilities • Monthly progress meetings internal with VP of Engineering • Customer Reviews as needed and requested • Project milestones “gates” • Team project - clear when someone wasn’t producing Copyright 2010 Whats Working Well?llc
- 17. Excel sheet if possibl Copyright 2010 Whats Working Well?llc
- 18. Outcome • Success • Met timing • First product of it’s kind Copyright 2010 Whats Working Well?llc
- 19. Summary • Understanding what SKAs needed is key to assessment • People know what they like and what they are good at – ask them • Focus on strengths – don’t develop a deficit • Accountability and “best fit” = Team success Copyright 2010 Whats Working Well?llc
- 20. Copyright 2010 Whats Working Well?llc