The New Customer Experience Landscape, CANUX 09

•

2 gostaram•815 visualizações

Lane Becker

Given at the Banff Center for the Arts, 11/13/09.

Tecnologia Negócios Educação

Where Social Systems
meets Customer Service
Product Ideation Immersive Testing Launch Customer Service
New Products, Buyers, Features, Buzz, Promotion, Problems, Questions,
New Uses Pricing, Service Marketing Ideas

Where Social Systems
meets Customer Service
Customer Service Product Ideation Immersive Testing Launch
Problems, Questions, New Products, Buyers, Features, Buzz, Promotion,
Ideas New Uses Pricing, Service Marketing

Social Effects

http://www.ﬂickr.com/photos/claudio_ar/

ʼ’

Losing Control:
8 Steps to Success in a post 2.0 World

http://www.ﬂickr.com/photos/takomabibelot/

1. Organizations understand their
customers are out there now.

2. Every part of the organizational value
chain is now aware of the customer,
and the impact that can have on their
piece of the business.

3. Most organizations have no idea what
to do about that.

ʼ’

http://www.ﬂickr.com/photos/generated/

Lane Becker
Email me at lane@getsatisfaction.com
AIM me at monstro9
Follow me on Twitter @monstro
Or on Facebook at /laneb
Or even give me a call at 1-415-867-1708

http://www.ﬂickr.com/photos/blackbeltjones/

Mais conteúdo relacionado

Semelhante a The New Customer Experience Landscape, CANUX 09

앱 클라우드 서비스 개발고포릿 default

Broadway Tod Report 2 Charrettejseattle

PR Coverage: 15 August - 31 August, 2012marcombuzz

Atlas Slide Deckatlassoftwaregroup

TEDxSookmyung Presenation for CC Friends PartyJi Lee

Content strategy for library websitesHilary Marsh, Content Company, Inc.

نشاط 3alhumaidi

Boom startup overviewbjb84

PR Coverage: September - October, 2012marcombuzz

情報発信・受信の新しいツールkey-cc yamaguchiintlab

AutoSuccess Aug09autosuccess

RIch User ExperienceLouise Thomson

Marcom Buzz September- October, 2012marcombuzz

Using Node.js to improve the performance of Mobile apps and Mobile webTom Croucher

Trainer Guidewellotrainers

Creating Tomorrow - System2Creating Tomorrow Ltd

Rethinking papermachinefeltcircuitsDevesh Singhal

2012 10 23_3115_rational_integration_tester_trDarrel Rader

From 'Broadcast Yourself' to 'Follow Your Interests': Social Media Five Years OnJean Burgess

AutoSuccess Jan10autosuccess

Semelhante a The New Customer Experience Landscape, CANUX 09 (20)

앱 클라우드 서비스 개발

Broadway Tod Report 2 Charrette

PR Coverage: 15 August - 31 August, 2012

Atlas Slide Deck

TEDxSookmyung Presenation for CC Friends Party

Content strategy for library websites

نشاط 3

Boom startup overview

PR Coverage: September - October, 2012

情報発信・受信の新しいツール

AutoSuccess Aug09

RIch User Experience

Marcom Buzz September- October, 2012

Using Node.js to improve the performance of Mobile apps and Mobile web

Trainer Guide

Creating Tomorrow - System2

Rethinking papermachinefeltcircuits

2012 10 23_3115_rational_integration_tester_tr

From 'Broadcast Yourself' to 'Follow Your Interests': Social Media Five Years On

AutoSuccess Jan10

Mais de Lane Becker

Think Like an Entrepreneur for Citrix & BNET 04/13/11Lane Becker

“You Break It, You Bought It” for Le Web à QuébecLane Becker

Think Like An Entrepreneur (for GoToWebinar)Lane Becker

How to Inspire Word of Mouth through Customer ServiceLane Becker

Let's Get Engaged: The New Customer Service LandscapeLane Becker

Customer Service is the New Marketing (Next09, Hamburg)Lane Becker

The Community Tools You Need (Can't Be Built)Lane Becker

Work Like The Network, Defrag 2008Lane Becker

Work like the NetworkLane Becker

By the time I finish this talk, everyone here will want to run a marathonLane Becker

Mais de Lane Becker (10)

Think Like an Entrepreneur for Citrix & BNET 04/13/11

“You Break It, You Bought It” for Le Web à Québec

Think Like An Entrepreneur (for GoToWebinar)

How to Inspire Word of Mouth through Customer Service

Let's Get Engaged: The New Customer Service Landscape

Customer Service is the New Marketing (Next09, Hamburg)

The Community Tools You Need (Can't Be Built)

Work Like The Network, Defrag 2008

Work like the Network

By the time I finish this talk, everyone here will want to run a marathon

Último

4. Cobus Valentine- Cybersecurity Threats and Solutions for the Public Sectoritnewsafrica

A Journey Into the Emotions of Software DevelopersNicole Novielli

Design pattern talk by Kaya Weers - 2024 (v2)Kaya Weers

Accelerating Enterprise Software Engineering with PlatformlessWSO2

Abdul Kader Baba- Managing Cybersecurity Risks and Compliance Requirements i...itnewsafrica

Testing tools and AI - ideas what to try with some tool examplesKari Kakkonen

Varsha Sewlal- Cyber Attacks on Critical Critical Infrastructureitnewsafrica

All These Sophisticated Attacks, Can We Really Detect Them - PDFMichael Gough

React Native vs Ionic - The Best Mobile App FrameworkPixlogix Infotech

Assure Ecommerce and Retail Operations Uptime with ThousandEyesThousandEyes

Kuma Meshes Part I - The basics - A tutorialJoão Esperancinha

2024 April Patch TuesdayIvanti

Generative Artificial Intelligence: How generative AI works.pdfIngrid Airi González

Unleashing Real-time Insights with ClickHouse_ Navigating the Landscape in 20...Alkin Tezuysal

Tampa BSides - The No BS SOC (slides from April 6, 2024 talk)Mark Simos

React JS; all concepts. Contains React Features, JSX, functional & Class comp...Karmanjay Verma

Arizona Broadband Policy Past, Present, and Future Presentation 3/25/24Mark Goldstein

Infrared simulation and processing on Nvidia platformsYoss Cohen

Zeshan Sattar- Assessing the skill requirements and industry expectations for...itnewsafrica

JET Technology Labs White Paper for Virtualized Security and Encryption Techn...amber724300

The New Customer Experience Landscape, CANUX 09

1. http://www.ﬂickr.com/photos/kendrick/

4. “blog”

10. 28,000 companies

11.

12. Where Social Systems meets Customer Service Product Ideation Immersive Testing Launch Customer Service New Products, Buyers, Features, Buzz, Promotion, Problems, Questions, New Uses Pricing, Service Marketing Ideas

13. Where Social Systems meets Customer Service Customer Service Product Ideation Immersive Testing Launch Problems, Questions, New Products, Buyers, Features, Buzz, Promotion, Ideas New Uses Pricing, Service Marketing Social Effects

14. http://www.ﬂickr.com/photos/kendrick/

15. http://www.ﬂickr.com/photos/claudio_ar/ ʼ’

16.

17.

18.

19.

20. Losing Control: 8 Steps to Success in a post 2.0 World

21.

22.

23.

24.

25.

26.

27. http://www.ﬂickr.com/photos/takomabibelot/

28.

29. http://www.ﬂickr.com/photos/claudio_ar/

30. http://www.ﬂickr.com/photos/libraryman/

31. http://www.ﬂickr.com/photos/kendrick/

32. 1. Organizations understand their customers are out there now. 2. Every part of the organizational value chain is now aware of the customer, and the impact that can have on their piece of the business. 3. Most organizations have no idea what to do about that.

33. http://www.ﬂickr.com/photos/bachmont/

34.

35. ʼ’ http://www.ﬂickr.com/photos/generated/

36.

37.

38.

39.

40. http://www.ﬂickr.com/photos/oskay/

41.

42.

43.

44. http://www.slideshare.net/leisa/

45.

46.

47.

48.

49.

50.

51.

52.

53.

54.

55.

56. ʼ’

57.

58.

59. ʼ’

60.

61.

62.

63.

64.

65. ʼ’

66. ʼ’

67. 1. Customer service? 2. Product development? 3. Marketing and Brand development? 4. Business development? 5. Advertising?

68. In Summary

69.

70.

71. http://www.ﬂickr.com/photos/claudio_ar/

72. http://www.ﬂickr.com/photos/libraryman/

73. 1. Organizations understand their customers are out there now. 2. Every part of the organizational value chain is now aware of the customer, and the impact that can have on their piece of the business. 3. Most organizations have no idea what to do about that.

74. http://www.ﬂickr.com/photos/kendrick/

75. 1. Customer service? 2. Product development? 3. Marketing and Brand development? 4. Business development? 5. Advertising?

76. Lane Becker Email me at lane@getsatisfaction.com AIM me at monstro9 Follow me on Twitter @monstro Or on Facebook at /laneb Or even give me a call at 1-415-867-1708 http://www.ﬂickr.com/photos/blackbeltjones/

The New Customer Experience Landscape, CANUX 09

Recomendados

Mais conteúdo relacionado

Semelhante a The New Customer Experience Landscape, CANUX 09

Semelhante a The New Customer Experience Landscape, CANUX 09 (20)

Mais de Lane Becker

Mais de Lane Becker (10)

Último

Último (20)

The New Customer Experience Landscape, CANUX 09