trabajo sociedad de la informacion Canada Mónica Guerra

1. 2007/2008 Annual Review
Sharpening our focus:
SIX PRIORITIES GUIDE ITAC’S AGENDA

2. tThe world of information and communications technology is complex, vast and dynamic.
Change happens, quite literally, at the speed of light. Today’s must-have device is
tomorrow’s old news. For many of us who have built our careers in ICT, this volatility is
intoxicating and a key reason why we’d never want to work anywhere else.
In a kaleidoscopic environment like ours, it’s all too easy to get distracted and lose
focus. And when the world of technology intersects with the world of public policy, as
it does for ITAC, choosing the right priorities for action can be challenging indeed.
In meeting this challenge, deciding what you will not do is every bit as important as
determining what you will do.
Over the past few months, the ITAC Board of Directors and its Executive Committee
have worked hard to sharpen the strategic focus of our association. We have vigorously
examined ITAC’s activities and called for a concentrated emphasis on six priorities.
These are:
1. COMPETITIVENESS Improving global competitiveness of our industry and the
Canadian economy;
2. ICT ADOPTION Accelerating the adoption of productivity-enhancing ICT tools in all
economic endeavours;
3. PUBLIC SECTOR PROCUREMENT Ensuring a fair and appropriate public sector
procurement regime;
4. eHEALTH Improving the Canadian healthcare system through the more widespread use
of ehealth solutions;
5. SMART REGULATION Ensuring a sound regulatory regime appropriate for growth
of Canadian knowledge-based businesses; and
6. TALENT Improving the vital supply of talented, highly skilled individuals necessary
for the industry’s continuous growth and capacity to innovate.
This sharper strategic focus also requires a more disciplined approach to how we set
objectives and how we measure our success. Finding the right metrics for an
organization such as ITAC is still a work in progress. But by the more common measures
of financial performance, member satisfaction and growth, I am pleased to report
that the organization is sound, vigorously expanding the value of its offerings to
members while continuing to play an influential role in the formation of economic policy.
THE PAGES THAT FOLLOW OUTLINE OUR WORK IN THE SIX PRIORITY AREAS.
DAVID MacDONALD, ITAC CHAIR 2007/2008
This sharper strategic foc
approach to setting objec‘‘
SETTING PRIORITIES FOR CANADIAN ICT:

3. us requires a more disciplined
tives and measuring success
GOVERNMENTS AT ALL JURISDICTIONAL
levels are among the most important
customers information and communications
technology companies have. The value of
the public sector market alone — well
above $7 billion in Canada — would be
sufficient to make them so. But beyond
this purchasing power, governments are
also prized in their role as “model users”
of technology, inspiring other players in
the economy to make similar investments
and serving as important reference clients
for Canadian exporters seeking new
markets abroad. These two qualities
combine to make public sector procurement
a key priority for our industry. Keeping
the public sector business environment
fair, innovative and value-driven engages
a great deal of ITAC staff and volunteer
resources.
The Public Sector Business
Committee focuses on issues in Federal
Government procurement. This committee
is chaired by Louis Savoie of Bell Canada,
who led his group to establish two key
priorities. The first was to actively cham-
pion the idea of back office transformation
among Federal Government clients. A
team, led by Mike McFaul of Deloitte and
Graeme Gordon of Accenture, developed
key messages about business transforma-
tion and delivered them to key decision
makers at the political and staff level
in government.
The second priority was terms and
conditions (T&Cs) in contracts with the
Federal Government. T&Cs are a perennial
issue, in fact, as changes to terms and
conditions can have long-term implications
for fair commerce between the industry
and its clients. For example, in recent
months there has been active discussion
around the use of a Most Favoured
Customer clause, which we believe is a
regressive step in procurement. Ralph
Chapman of IBM leads the working group
on Terms and Conditions.
ITAC’s Public Sector Business
Committee also serves as a sounding
board for new government initiatives in
procurement. For example, ITAC responded
to the request for information on a Code
of Conduct for procurement. Our industry
felt that the draft code attempted to shift
responsibility for the conduct of govern-
ment employees from the government to
the contractor. And although we expressed
our views vigorously, the government, to
our disappointment, proclaimed the draft
code almost as written. ITAC has also been
called to provide input on the General
Conditions of Software Licensing and
Maintenance. While some of our sugges-
tions were accepted in this process,
considerable effort will be required to
ensure that ICT vendors can effectively sell
to government under the new General
Conditions.
ITAC placed a great deal of emphasis
on its work with the Ontario Government in
the past year. The association successfully
completed negotiations to improve
contracting terms and conditions, work
that will significantly improve the conduct
of commerce with the Ontario Government.
ITAC also conducted executive-level
discussions on electronic procurement and
on broadband deployment. ITAC in
Ontario’s Chair, Craig Sisson of Microsoft
Canada, addressed the Digital Ontario
Symposium, which explored obstacles
preventing full access to broadband service
for all Ontario citizens. In the last Ontario
Government budget, $30 million was
earmarked for broadband.
In Ontario, ITAC’s Public Sector
Business Committee is chaired by Wayne
Wood of Oracle Canada. The committee, in
particular, concerned itself with proposed
changes to Ontario’s Vendor of Record
program.
Municipal governments buy ICT goods
and services, too. ITAC worked with key
municipalities in the Greater Toronto Area
during 2007 and 2008 to make municipal
procurement more effective. With strong
leadership from Jay Safer of IBM, Mike
Fekete of Oslers on behalf of Microsoft,
Ingmar Borgers of Oracle, and Sanjay Kutty
of Bell, ITAC was able to communicate key
information accepted by the municipalities
involved. They seemed to understand that
it is best to have commercially accepted
terms and conditions for Commercial Off
the Shelf (COTS) products and that there
is little merit in trying to change the
suppliers’ basic terms for these low-risk
products. •
WORKING WITH GOVERNMENTS
Public sector procurement, vital to the well-being of our member companies, is an ongoing priority
’’
P U B L I C S E C T O R P R O C U R E M E N T

4. THE GLOBAL COMPETITIVENESS OF THE
Canadian ICT industry is more than a priority
for ITAC, it is the association’s raison d’être.
All our other priorities support this central
imperative — to ensure that Canada’s
contributions to innovation and excellence in
ICT find their place in the global market. This
requires attention to all of the factors that
can support or hinder our industry’s growth.
These factors include ensuring that Canada’s
tax structure supports competitiveness,
that we have a strong and competitively
differentiated talent pool, that the rules
governing Canadian business are thoughtfully
designed and don’t impede success, that
Canada be a leading nation in its adoption
of technology and that our enterprises have
the capital resources they need to thrive.
This mandate requires a great deal of
attention. ITAC’s Global competitiveness
Committee provides the primary oversight
of these issues. The committee is chaired
by Peter Carbone, our Vice-Chair and
Vice President, Service Oriented Architecture,
CTO Office at Nortel. Peter’s group has been
focused on establishing the key indicators to
measure the factors — such as support for
research and development, talent, ICT
adoption and capital availability — that lead
to global competitiveness. The committee,
working closely with Industry Canada,
has identified the baseline metrics and
determined how to capture them. The next
phase of the committee’s work will be
to identify the activities and programs to
improve these metrics.
Meanwhile, careful attention to the
overall tax climate continues with the
engagement of ITAC’s Tax and Finance Forum,
chaired by Karen Wensley of Ernst & Young.
Improving the structure and the administra-
tion of Canada’s pre-eminent tax instrument
for fostering R&D investment has been a
long-standing objective of ITAC. A full review
of the Scientific Research and Experimental
Development program was conducted in
2007, and ITAC participated actively in those
consultations. While the changes to the
program announced in the February 2008
Budget were disappointingly small, ITAC was
encouraged by a well-articulated commitment
to improve the administration of SR&ED. The
Tax and Finance Forum is currently at work
on creating a more productive dialogue
between the users and administrators of this
important program.
Besides SR&ED, other tax measures
occupy the Tax and Finance Forum. Our
industry has advocated changes to personal
income tax structures to better reflect the
value and increasing importance of knowledge
work in our economy. And we are champions
of provincial sales tax harmonization, as well
as specific reforms to the application of
sales tax on ICTs.
Building a competitive industry means
ensuring that specific sectors such as
microelectronics and telecom are strong.
Through 2007, ITAC’s microelectronics
members contributed to a major consultation
with the Ontario Government on the future
of the industry in the province. Our report
contained recommendations for assistance
with the creation of new clusters of activity
around broadband technology and audio-
visual technology. ITAC’s Strategic
Microelectronics Council, under the leader-
ship of David Lynch of Sigma Designs, is
exploring ways that new government
programs such as the Next Generation of
Jobs Fund can advance this objective. The
microelectronics council also ran an active
program of “best practice” forums throughout
the past year and produced two conferences,
including a joint conference with GSA
conducted in Bromont, Québec.
The wider ICT community was also
engaged throughout the past year in a series
of roundtable consultations led by the
Honourable Sandra Pupatello, Minister of
Economic Development and Trade. With ICT
situated as the third-largest segment in
the Ontario economy, her objective was to
work with industry to foster growth. The
roundtables focused on innovation, talent,
productivity and procurement, and engaged
a broad spectrum of industry leadership. The
work of this roundtable was reflected in many
of the elements of the 2008 Ontario Budget
and has helped to build a much stronger
dialogue between our industry and Ministries
such as Education, Research and Innovation,
Training, Colleges and Universities, Health
and Management Board Secretariat, as well
as MEDT.
Global competitiveness also demands
the creation of robust ICT ventures that can
grow to a size substantial enough to lead
global competitors. ITAC has launched two
initiatives to address enterprise formation.
The first is the Small and Medium Business
Steering Committee, which convenes small
and medium-sized ICT business owners to
address a number of issues ranging from
governance to sales and marketing. This
group is led by Dan Mothersill of the National
Angel Organization.
Chair David MacDonald of Softchoice, in
association with Jeffrey Crelinsten of Re$earch
Money, led the creation in May of an ITAC
forum on Canada’s entrepreneurial capacity.
The conference featured observations and
recommendations from entrepreneurs such as
Terry Matthews of Mitel and Antoine Paquin
of Rho Ventures as well as many other
entrepreneurs and business leaders from the
ITAC community. The conference explored
ways to create better measures for fostering
entrepreneurship and building more and
stronger tech ventures.
Advocating for a globally competitive
industry and a globally competitive nation
requires persistent discourse with govern-
ment. ITAC maintains an active government
relations program to do this. In addition to
issue-specific consultations with key Ministers
and their staffs, we operate ICT Caucuses,
providing regular briefings on technology to
Members of Parliament. We also engage
leaders in government in regular formal and
informal discussions on public policy with
our members. In 2007-08, Ministers such as
the Honourable Gordon O’Connor, Minister
of National Revenue, the Honourable Jim
Prentice, Minister of Industry, the Honourable
Diane Finley, Minister of Citizenship and
Immigration and Ontario’s Minister of
Research and Innovation, the Honourable
John Wilkinson, participated in our
discussions. •
The competitive
PhotographsbyEvanDion

5. Can Canada’s ICT industry be a genuine player
in the global market? Yes, but only if we exercise
continuous diligence on many fronts
edge The competitiveness of Canadian ICT depends
upon a number of factors, including a rich talent
pool of entrepreneurs and C-suite executives, to
build tech ventures of substantial size. This
issue was the focus of a conference that ITAC
helped produce in May. At one of the sessions, a
group of expatriate entrepreneurs explained why
they left Canada (and how they can continue to
be of use to the Canadian tech community)
C O M P E T I T I V E N E S S

6. The talent crisis
ITAC addresses
a key challenge to
the ICT industry:
a growing shortage
of skilled workers
The ICTC (Information and Communications Technology Council — the sectoral council responsible
T A L E N T
for the health of the ICT industry’s
labour market) forecasts 89,000
unfilled positions over the next five
years in the Canadian ICT industry.
This is the result of a “perfect storm”
of unprecedented baby-boomer
retirements, robust ICT sectoral growth
and declining university enrolments
in core disciplines such as engineer-
ing and computer science.
As a knowledge-based industry,
ICT depends upon a strong supply of
highly skilled people to operate our
R&D facilities, our manufacturing
plants, our sales forces and our head
offices. Quite simply, we cannot
grow and succeed without a strong
supply of smart people.
The talent shortage is so
pressing a problem that the ITAC
Board decided to establish a Talent
Committee to develop a strategy to
mitigate the effects of and overcome
this problem. Bob Crow, Vice-President,
Industry, Government and University
Affairs, Research In Motion Limited,
chairs this committee. Elements
of the strategy include working
collaboratively with educators to
promote student interest in science,
math and technology among
students; creating an inventory of
science programs; working closely
with universities to evolve a multi-
disciplinary approach to technology
education; working with governments
and other stakeholders to accelerate
the attraction and integration of
highly qualified immigrants;
improving and expanding co-op
education; and changing the
perception among students, educators
and others of ICT jobs. The committee
is currently working closely with
government stakeholders in the
province of Ontario. The expectation
is that strategies used in Ontario
will be readily adaptable to other
jurisdictions.
One means of ensuring that we
effectively manage the talent pool
that we do have is by sharing best
practices among human resource
professionals. The Human Resources
Forum of ITAC addresses this need.
Co-chaired by Nadia Cerisano,
Manager, Compensation at Xerox
Canada and Sheryl Helsdon-Baker,
HR Senior Manager, Oracle Canada,
the forum meets seven times a year
to compare notes on topics such
as succession planning, recruiting,
employee wellness and change
management. Compensating ICT
employees appropriately is another
means of fostering a healthy talent
pool. ITAC, in association with Mercer,
conducts an annual compensation
study to provide the industry with
fresh intelligence on compensation
levels and trends.
Diversity in the workplace will
also strengthen the talent pool. The
underrepresentation of some groups
— for example, women and members
of First Nations communities — is
problematic. ITAC has struck a close
association with Canadian Women in
Communications to offer CWC career
development programs for women in
ICT. These include networking events
in local CWC chapters, mentoring
programs, career accelerator
programs, coaching and CWC’s annual
awards program. CWC Trailblazer of
2007 was Julia Elvidge, President
of Chipworks and a member of the
ITAC Board of Directors. •
PhotographbyEvanDion

7. Sacha Noukhovitch has a frontline perspective
on the future of the ICT industry. Sacha is a
teacher at Northview Heights Secondary School
in Toronto and an enthusiastic participant in the
Focus on Information Technology (FIT) Program.
FIT, operated by our industry’s sectoral council,
ICTC, aims to inspire greater student interest
in computer technology and accelerates the
acceptance of student participants into
post-secondary programs

8. ITAC believes that the Canadian healthcare system should be a world-leading user of
ICT and should be aiming to achieve superior patient outcomes and cost-effective-
ness, as well as position itself as an industry leader in fostering the development of
a world-leading health ICT industry.
With that in mind, ITAC has built an experienced team designed to lead industry
participation in the health sector. The addition of a President of CHITTA, the health
division of ITAC, supported by an Executive Director and a Vice-President of Standards
and Interoperability, ensures that ITAC has the infrastructure in place nationally to
accomplish its goal of ensuring that all Canadians have access to a state-of-the art
healthcare system.
Some of the key highlights this year included:
• Engaging the Ontario Ministry of Health and Long-Term Care on a series of
consultation events, including quarterly breakfast meetings with Gail Paech, the
Assistant Deputy Minister at the Ministry of Health and Long-Term Care.
• The commitment to the Standards and Interoperability Committee. With its broad
representation from the vendor community, the committee’s primary focus is on
overcoming the challenges associated with adoption of pan-Canadian Electronic
Health Record (EHR) standards.
• The formation of a joint task force with Canada Health Infoway and the Association
of Health Technologies Industry to develop and promote an industry strategy for
standards adoption.
• Collaborating with COACH, Canada’s Health Informatics Association, and the
Canadian Health Information Management Association to address the problem of
human resource capacity building in the health ICT sector.
• Successfully hosting a number of key industry events designed to recognize
excellence and bring buyers and sellers together, including: the Canadian Health
Informatics Awards, the Canadian Reception at the Healthcare Information &
Management System Society and the annual e-Health Blues Night. •
THE BEST MEDICINE
Our health industry team is working to ensure
that all Canadians have access to a state-of-the-art
healthcare system
e H E A L T H

9. Even the most freely competitive pursuit
requires rules of engagement. Like most
business organizations, ITAC favours a
light-handed approach to regulation. But
representing an innovation-driven industry
also demands more than forbearance from
our regulatory regime. ITAC recognizes that
Canada needs a regulatory and legislative
philosophy that grasps the new realities of
an increasingly digital and increasingly
global marketplace. We believe Canadian
laws should reflect the dynamic pace of
change in knowledge-based industries.
We also believe they should reflect our
historic situation at the leading edge of a
technological revolution. This requires
regulation that builds confidence among
customers, delivers value and fosters new
forms of high-value commerce. In short,
Canada requires a regulatory regime that
is smart.
Users of the evolving electronic path-
ways of commerce and communications
need the assurance that the contributions
that new digital tools make to modern life do
nothing to jeopardize privacy and security.
ITAC has been an active participant in the
creation of Canada’s laws regarding
protection of privacy in the digital world
through our contributions and suggestions
regarding the formulation of the Personal
Information Protection and Electronic
Documents Act (PIPEDA). ITAC believes that
PIPEDA is an excellent instrument for
safeguarding the privacy of Canadians. But
recently the question of how to notify
customers of a privacy breach has emerged.
ITAC worked closely with the Privacy
Commissioner to develop breach notification
guidelines for Canadian organizations.
The guidelines provided a necessary and
appropriate approach to managing potential
harm to Canadians. The guidelines will
be included in imminent amendments to
PIPEDA.
Unfortunately, fraud is a factor in on-line
commerce just as it is in over-the-counter
transactions and new forms of this practice
emerge on a regular basis. Pretexting, which
is the act of creating a false scenario to per-
suade someone to release information or
perform an action that might leave them
vulnerable to theft or a privacy breach, is one
form of on-line fraud becoming increasingly
common. James Rajotte, MP, introduced a
private members’ bill in the House of
Commons this year to amend the Criminal
Code to address identity theft through
pretexting. ITAC supports Mr. Rajotte’s bill.
We believe impersonation to obtain personal
information should be an offence in itself
and that a criminal code amendment would
help to strengthen user confidence in
on-line services.
Canada has long enjoyed a leadership
position in electronic communication and
commerce. We were early adopters of
broadband technology and, for a while, we
boasted one of the highest rates of connect-
edness in the world. In 2007, a Roundtable
was created to explore Canada’s place in
the Internet. ITAC provided input to these
discussions, urging Canadian policymakers
to help regain Canada’s leadership position
by getting the environment right for
investment and innovation and by strength-
ening constructive policy cooperation
between government and the private sector.
In June, a Canadian delegation went to Seoul,
Korea for OECD discussions on the Internet
Economy. Bernard Courtois, President
and CEO, represented our industry in
that discussion.
Maintaining a robust and safe Internet
continues to be a priority for ITAC. Recogniz-
ing that the security of children on the web is
a fundamental responsibility for all who
value the Internet, ITAC has become active in
KINSA (Kids’ Internet Safety Alliance) with
Bernard Courtois serving as a board member.
We have also devoted considerable
attention to the creation of an industry
perspective on the volatile issue of net
neutrality. ITAC has proposed that the cen-
trality of a positive user experience must be
the guiding principal in our policies relating
to Internet traffic management. •
Getting smartCanada deserves a regulatory regime that will help foster the growth
of knowledge-based businesses
The rules that govern business behaviour, from the obligation to protect privacy
to export controls, need to be clear, fair and competitive in order to ensure that
Canadian tech firms such as Macadamian Software Engineering prosper
S M A R T R E G U L A T I O N
PhotographbyEvanDion

10. We continue our quest to accelerate the adoption of
ICT tools in all economic endeavours, particularly
among small and mid-sized organizations
f
FOR MORE THAN A DECADE, ITAC HAS ADVANCED ACCEPTANCE OF THE IDEA
that the widespread adoption and innovative use of technology accelerates a nation’s
productivity. Over that period, we have produced numerous white papers and studies
drawing attention to Canada’s relatively laggard adoption in some key sectors of the
economy. We have been particularly concerned about the under-use of information
technology among small and medium-sized businesses (SMBs). SMBs are a
proportionately larger and more important sector in Canada than in other nations,
so it’s important to ensure that they are as efficient and productive as possible. As
Prime Minister Harper noted in May of 2007 when he launched his Government’s
Science and Technology Strategy, “. . . no country can remain prosperous and healthy
without reinvesting a substantial portion of its wealth in science and technology,
[which] fuels innovation, good jobs and rising living standards.”
Political leaders no longer need persuading about the positive economic
impacts of technology. And research conducted for ITAC shows that even those
businesses that under-utilize ICT understand that it could improve their productivity.
The challenge for our industry is to work more with them to help them balance
the need for ICT investment with all the other business priorities that drive their
daily activities.
ITAC’s ICT Value Committee marshals our industry’s efforts to promote the
benefits of ICT use to public policy makers and to customers. For the past year, the
focus of this work has been direct communication with small and medium-sized
businesses. And through a good relationship with Canadian Manufacturers and
Exporters (CME), we have worked on measures to reach smaller Canadian
manufacturers. Tom Turchet of IBM leads this initiative. It has involved the collection
of case studies highlighting the success manufacturers and others have had in
their use of ICTs. In November Tom and Doug Cooper of Intel delivered a tutorial
webcast along with Jayson Myers, the President and CEO of CME, for small and
medium-sized manufacturers.
ICT adoption was also an important focus of our roundtable discussions with
the Ontario Government. They endorsed the need for more activism on this issue by
establishing a multi-million-dollar budget for ITAC to work further with Canadian
Manufacturers and Exporters to accelerate ICT adoption in the province’s vital
manufacturing sector. •
ITAC is committed to delivering the message about the productivity-enhancing impact of
ICT tools and services to government and to policymakers. Fortunately, many leaders in the
Canadian economy require no persuasion. Hao Tien of Toyota Canada is an excellent example.
He is the architect of “Customer One,” Toyota’s customer satisfaction initiative, which received
the Canadian Information Productivity Diamond Award in 2007
Driving
productivity
I C T A D O P T I O N
PhotographbyGeorgeOlivar,courtesyCIOCanada

12. TERRY ANSARI
Vice President,
Business Solutions Group,
Cisco Systems Canada Co.
FRÉDÉRIC BOULANGER
President,
Macadamian Software
Engineering
JOHN BROERE
Chief Operating Officer,
Sierra Systems Group Inc.
ANDY CANHAM
President,
Sun Microsystems of Canada
ITAC DIRECTORS
HENK DYKHUIZEN
Vice President,
Government, Education &
Health Care,
Oracle Corporation Canada Inc.
PHIL EISLER
Corporate Vice President &
General Manager,
AMD Canada
JULIA ELVIDGE
President,
Chipworks Inc.
MARC FILION
Executive Vice President,
Sales & Marketing, Health
Claims Management,
Emergis
YVES MAYRAND
Vice-President,
Corporate Affairs,
Cogeco Cable Inc.
KATIE McAULIFF
President,
Novell Canada, Ltd.
MICHAEL MURPHY
Vice President & General
Manager, Canada,
Symantec (Canada) Corp.
MARTINE NORMAND
Vice President, Human
Resources, Communications &
Corporate Affairs,
Xerox Canada Inc.
DAVID TICOLL
CEO,
Convergent Strategies
TOM TURCHET
Vice President,
Software, General Business,
IBM Americas, IBM Canada Ltd.
ROBERT WATSON
President & CEO,
Sasktel
DAVE WATTLING *
Managing Partner,
Courtyard-Group,
CHITTA Chair
ITAC EXECUTIVE
DAVID MacDONALD
Chair
President & CEO,
Softchoice Corporation
ROBERT COURTEAU
Vice-Chair
President & Managing Director,
SAP Canada Inc.
PETER CARBONE
Vice-Chair
Vice President,
Service Oriented Architecture,
CTO Office,
Nortel
YVES MILLETTE
Treasurer
President & CEO,
Intuit Canada, Ltd.
DOUG COOPER *
Immediate Past Chair, ITAC
Country Manager,
Intel of Canada Ltd.

13. 2007/2008 BOARD OF DIRECTORS
ADAM CHOWANIEC *
Chairman of the Board,
Tundra Semiconductor
Past Chair, ITAC
PAUL COOPER
Vice President & General
Manager, Relationship Sales,
Dell Canada
ROBERT CROW
Vice President,
Industry, Government &
University Affairs,
Research In Motion Ltd.
NICHOLAS DEEBLE
Director,
Canada North Central,
Cadence Design Systems
BRIAN DOODY
Chief Operating Officer,
DALSA Inc.
FRANZ FINK
President and CEO,
Gennum Corporation
LAWSON HUNTER
Executive Vice President &
Chief Corporate Officer,
BCE Inc.
AL HURD
Vice President,
Public Sector & Health Care,
EDS Canada Inc.
BOB LEECH
Partner,
Deloitte
VITO MABRUCCO
Managing Director,
IDC Canada
BRIAN O’HIGGINS
Chief Technology Officer,
Third Brigade Inc.
DAVID RATHBUN
President,
xwave
MICHAEL SANGSTER
Vice President,
Government Relations,
TELUS
CRAIG SISSON *
Chair,
Ontario Board of ITAC
PHIL SORGEN
President,
Microsoft Canada Co.
CHARLIE WHELAN
President,
CSC Computer Sciences Corp.
LINDA WHELAN
Vice President & Country
Manager,
BEA Systems
RONAN McGRATH *
Past Chair, ITAC
CIO, Rogers Communications Inc.
PAUL TSAPARIS *
Chair, ITAC Board of Governors
President & CEO,
Hewlett-Packard (Canada) Co.
BERNARD COURTOIS *
President & CEO,
Information Technology
Association of Canada
* ex-officio

14. REGULAR MEMBERS
Abacus.ca Web Services
ABELSoft Corporation
Abridean Incorporated
ABTS Global LP
Accenture Business Services for Utilities
Accenture Inc.
ACI Worldwide Inc.
Acorn Partners
ACS Government Solutions Canada Inc.
Adjuvant Informatics Corp.
Adlib Software
Advanced Micro Devices, Inc.
AGFA Healthcare
Agilent Technologies Canada Inc.
Aizan Technologies Inc.
Aliant Inc.
Aliant Telecom
Alleyne Inc.
Alphaglobal — IT Inc.
Alternative Media Initiative Inc.
AMCC Canada
Amika Mobile
Anyware Group
Aon Canada
Applied Technology Solutions Inc. (ATS)
Assurent Secure Technologies
Atria Networks LP
(incorporating Telecom Ottawa)
Autodesk Canada
B Sharp Technologies, Inc.
BC-TIA
BCE Capital Inc.
BCE Elix Inc.
BCE Inc.
BEA Systems
Beacon Partners, Inc.
Bell Business Solutions
Bell Canada
Bell Canada International Inc.
Bell Canada, Bell ICT Solutions
Bell Enterprise
Bell ExpressVU
Bell Globemedia
Bell Mobility Inc.
Bell Nexxia
Bell Nordiq Group Inc.
Bell Security Solutions Inc.
(BSSI)
Bell West
bitHeads inc.
Brainhunter Inc.
Bramwell Management Services
Branham Group Inc.
CA Canada
Cadence Design Systems Inc.
Canada China Business Council
CBL Data Recovery Technologies Inc.
CentreCity Software Inc.
Cerner Corporation
CGI Group Inc.
Chartwell Inc.
Cherniak Software
Chipworks Inc.
Cientis Technologies
Cinnabar Networks
Cisco Systems Canada Co.
Clarity.ca Inc.
Clinicare Corporation
Clinicvault Inc.
CM Inc.
Cogeco Cable Inc.
Cognos Inc.
Communitech Technology
Association
Computer Sciences Canada Inc.
Connexim Network Management
Consulting Cadre International Inc.
Continuum Solutions
Convergent Strategies
Courtyard Group
Croesus Finansoft
CSI Consulting Inc.
Cyberbahn Inc.
Cyberklix Inc.
DA-Test Inc.
DALSA Inc.
DapaSoft Inc.
Dassault Systemes Inc.
De Lage Landen Financial Services
Canada Inc.
Dell Canada
Deloitte LLP
Digital Boundary Group
Direct Engagement
DMR (a Fijitsu Company)
Donovan Data Systems Canada Ltd.
Doyletech Corporation
Dynamic Disaster Recovery, Inc.
eBay Canada Limited
Eclipsys Corporation
EDS Advanced Solutions
EDS Canada Inc.
Elliptic Semiconductor
Eloqua Corp.
EMC Corporation of Canada
Emergis Inc.
EMIS Inc.
Empress Software Inc.
Enomaly Inc.
Entry Software Corporation
Eric Moss Consulting
Ericsson Canada Inc.
eSentire, Inc.
ESRI Canada Inc.
Evans Research Corporation
EWA-Canada Ltd.
Exact Software Canada Ltd.
Four Corners Group
Freescale Semiconductor Inc.
Fresco Microchip Inc.
Fujitsu Canada, Inc.
Fujitsu Consulting (Canada) Inc.
Fujitsu Technology Solutions Canada Inc.
Galazar Networks Inc.
GE Healthcare
Gennum Corporation
GeNUIT Inc.
Grant Thornton LLP, Technology
Risk Management
Group Telecom, A Bell Canada Division
GS1 Canada
GSI Consulting Services Inc.
Health Information Strategies Inc.
Healthscreen Solutions Incorporated
HelpCaster Technologies Inc.
Hewlett-Packard (Canada) Co.
HInext Inc.
Hollander Glass Canada Inc.
HTN Inc.
htx.ca – The Health Technology Exchange
Hydrogen Creative Inc.
IBM Canada Ltd.
IBM Global Services
IBM Software Group
IC2E International Inc.
ICDL Canada Limited
ID Alarm Inc.
IDC Canada
IDT Canada
Imex Systems Inc.
Impact Group, The
iNET International Inc.
Info-Tech Research Group, Inc.
Information Technology Industry Alliance
of Nova Scotia (ITANS)
Information & Communication
Technologies Association of
Manitoba (ICTAM)
Infosys Technologies Ltd.
Innovapost
Innovatia Inc.
Innovation and Technology Association
of P.E.I — (ITAP)
Innusec Inc.
Integration DOLPHIN Inc.
Intel Corporation
Intel of Canada, Ltd.
Intelec Geomatique
Intelliware Development Inc.
Internet Security Systems Canada, Inc.
Intuit Canada, Ltd.
IQ Storage
Jump TV
KDM Analytics
Keane, Inc. (Canada)
Kifinti Solutions Inc.
Knowsys Group Ltd.
Lexmark Canada Inc.
LGS Inc. (Group)
Lotus Development Canada Ltd.
LTRIM Technologies
Macadamian Software Engineering
Marksal Inc.
McKesson Information Solutions
Canada Ltd.
McMaster University
MDG Computers Canada Inc.
Med Access Inc.
MED2020 Healthcare Software Inc.
MediSolution Ltd.
MedShare Inc.
Mercury Interactive Canada
Microbridge Technologies Corp.
MicroQuest Inc.
Microsoft Canada Co.
Momentum Healthware
Mosaid Technologies Inc.
MTS Allstream Inc.
M.H. Nusbaum & Associates Ltd.
Navigata Communications Inc.
Neotel International Inc.
Neoteric Technology Limited
Netistix Technologies Corporation
Netrus Inc.
NetSweeper Inc.
Network Design and Analysis
Corporation (NDA)
Newfoundland and Labrador Association
of Technology Industries (NATI)
Nightingale Informatix Corp.
Nortel
Northwestel
Nova Marketing Group Inc.
Novell Canada Ltd.
NucleusLab Information Technologies
(Canada) Ltd.
Octasic Inc.
Omnitech Labs Inc.
Online Business Systems
OntarioMD
Optimed Software Corporation
(A QHR Technologies Company)
Oracle Corporation Canada Inc.
OrbitIQ Inc.
OriginHR (division of Sapphire
Canada)
Orion Systems International
Ormed Information Systems Inc.
Osler Systems
P & P Data System Inc.
Paradigm Infotech
Pathway Group
Pixelworks
Platform Computing Inc.
PMC-Sierra Ltd.
Polaris Software Lab Canada Inc.
Practice Solutions Software Inc.
Praxia Information Intelligence
Procura
PROPHIX Software Inc.
Purkinje Inc.
QHR Technologies Inc.
QuadraMed Corporation
R3D Consulting
Research In Motion Ltd.
Réseau inter logiQ Network
RFID Canada
RightNow Technologies
Rogers Business Solutions
Rogers Cable Communications Inc.
Rogers Communications Inc.
Rogers Media Inc.
Rogers Shared Services
Rogers Telecom Inc.
Rogers Wireless Inc.
RPGTI
RSA Security Inc.
S5 Systems
Salumatics
SAP Canada Inc.
SAS Institute (Canada) Inc.
SaskTel
SecuritySage Overdrive Inc.
SecurTek Monitoring Solutions Inc.
Semiconductor Insights Inc.
Sentillion
Sequentia Communications
Siemens IT Solutions and Services Inc.
(Canada)
Siemens Medical
Sierra Systems Group Inc.
Sigma Designs
Silicon Optix Inc.
SIMMS
SMA
Softchoice Corporation
Solutions in Context
Sophos Inc.
Stars
Strata Health Solutions
Stratavera Partners
Streamlined Management Group
Summerhill Venture Partners
Sun Microsystems of Canada Inc.
Symantec (Canada) Corp.
Symbiotic Group
Synopsys, Inc.
T4G Limited
Tandberg Canada Inc.
Tata Consultancy Services
Telecom Ottawa Limited
Telesat Canada
TELoIP Inc.
TELUS
TELUS Business Solutions
TELUS Communications
TELUS Communications Company
Telus Enterprise Solutions
TELUS Information Security Solutions
TELUS Mobility Inc.
TELUS Secure Technologies
TELUS Security Solutions
TeraGo Networks
The Weir Group Inc.
Themis Program Management &
Consulting Ltd.
Thindesk Inc.
Thinkage Ltd.
Third Brigade Inc.
TIA Advisory Inc.
TIBCO Canada Inc.
Top Layer Networks, Inc.
Toronto Hydro Telecom
Toronto Region Research Alliance
Trecata Corp.
TRM Technologies, Inc.
Tundra Semiconductor Corporation
Underwriters’ Laboratories of Canada
UNIS LUMIN Inc.
Unisys Canada Inc.
University of Ontario Institute of
Technology
Valeurs Mobilieres Desjardins
Valt.X Technologies Inc.
VAULT Solutions Inc.
Vonage Canada
Watchfire
Wi-LAN iNC.
Wolf Medical Systems
workopolis.com
Xenos Group Inc.
Xerox Canada Inc.
XPMsoftware
xwave
YottaYotta, Inc.
Zarlink Semiconductor Inc.
ASSOCIATE MEMBERS
Access Copyright, Canadian Copyright
Licensing Agency
Ajilon Consulting
Arun Malhotra & Associates
Bennett Jones LLP
Bereskin & Parr
Blake, Cassels & Graydon LLP
Borden Ladner Gervais LLP
Boyden global executive search
Brock University
Canada’s Technology Triangle Inc.
Canada-India Business Council
Canadian Health Information
Management Association
Canadian MedicAlert Foundation
Canadian Pharmacists Association
Canadian Wireless Telecommunications
Association
CANARIE Inc.
Cassels Brock & Blackwell LLP
Centennial College
CFN Consultants
CIPI/ICIP (Canadian Institute for
Photonic Innovations)
CMC Microsystems
CSA International
Cushman& Wakefield LePage Ontario
Deeth Williams Wall LLP
Eagle Professional Resources
Employment Solution (The)
Ernst & Young LLP
eTalent Group Inc.
Export Development Canada
Fasken Martineau DuMoulin LLP
Forrester Research Inc.
Fraser Milner Casgrain LLP
Gardiner Roberts LLP
Gowling Lafleur Henderson LLP
High Performance Computing Virtual
Lab (HPCVL)
Information and Communications
Technology Council (ICTC)
InterComponentWare
IT World Canada
Lang Michener, LLP
Macleod Dixon LLP
McCarthy Tetrault LLP
MEDITECH
Miller Thomson LLP
Milrad Computer Law Offices
National Angel Organization
National Capital Institute of
Telecommunications (NCIT)
National Research Council: Institute
for Information Technology
Nova Scotia Business Inc.
OACCAC (Ontario Association of
Community Care Access Centres)
Ontario Centres of Excellence (OCE)
Ornge
Osler Hoskin & Harcourt, LLP
Ottawa Centre for Research and
Innovation (OCRI)
Pivotal Decisions
Planet 4 IT
PPI Consulting Ltd.
PRECARN Incorporated
PricewaterhouseCoopers LLP
Procom
Public Sector Research
Ray & Berndtson / Lovas Stanley
Renewed Computer Technology
RIT Experts
Ryerson University
Sapphire Technologies Canada Ltd.
SeaBoard Group
Sheridan College Institute of Technology
and Advanced Learning
Smart Systems for Health Agency
SolCom Inc.
Stikeman Elliott LLP
St. Lawrence College
University of Calgary, Sport Medicine Centre
University of Waterloo
University of Waterloo – Waterloo
Institute for Health Informatics Research
Wilfrid Laurier University
ITAC MEMBERS

15. Many of our members will tell you that it’s the value of our events, and forums,
that is the “x” factor in our success. Our members tell us that these types of
events provide opportunities for networking with potential partners, buyers,
government officials and peers. A sampling of some of our events shows how
they align with our priorities.
CCIO ROUNDTABLES — In partnership with the Government of Ontario, ITAC
presented a series of roundtable discussions with Ontario Corporate Chief
Information Officer Ron McKerlie. These discussions provided valuable insight into
how the Government of Ontario spends its money. This series of roundtables
supports our procurement priority.
E-HEALTH ARCHITECTURE MEETINGS — As part of ITAC’s health strategy, we have
partnered with the Ministry of Health and Long-Term Care, which is working to
develop an e-health architecture and blueprint designed to assist business
managers and application developers in the planning, design and implementation
of provincial e-health solutions. The e-health architecture meetings support our
priorities of e-health, procurement, and ICT adoption.
PROMOTION OF SME VALUES — With the newly formed SME Committee, ITAC has
strengthened our commitment to the small and medium-sized enterprise, our
largest membership contingent. The SME Committee brings together small and
medium-sized members to focus on designing programs to encourage
entrepreneurial success in Canada. ITAC has also begun offering errors and
omissions insurance and group benefits to better serve this sector. Our work
with SMEs supports our priority of competitiveness.
WITSA — On May 20, 2008 we announced that the World Information Technology
and Services Alliance had awarded ITAC, in partnership with the Palais des congrès
de Montréal, Montréal International and Tourisme Montréal, the 2012, 18th World
Congress on Information Technology. The event will draw 2,500 delegates, including
the world’s top executives in the ICT sector, a key component of the Canadian
economy. Our successful winning bid with WITSA supports our priorities of
competitiveness, ICT adoption and talent.
FOCUS ON EVENTS

16. Contact us at www.itac.ca, (613) 238-4822 or (905) 602-8345