The document discusses the "Henyo Model", which promotes open sharing of knowledge and solutions to problems. It argues that restricting access to information in the past slowed innovation in the Philippines. But now with greater online access to concepts and learning, people called "millennials" have benefited from a mix of new knowledge and technologies that make learning easier and faster. The model proposes a six step process for "self optimization" involving awareness, learning acceleration tools, applying them, sharing solutions, improving solutions, and creating revolution. It provides an example of using this process to address issues at a call center like long call handling times and low customer satisfaction scores. The model aims to draw on diversity and sharing of ideas to find solutions and make the

3. The true sign of intelligence is not knowledge but imagination

4. Truly great people in any field are not just adaptors they are shapers

5. problemaba?

6. Good news: We live in the Henyo Age

7. HENYOIntelligent PinoyHigh IQ

8. HENYOIntelligent Organizations and Self Regulating Social Organisms

9. Problem Solving in the Age of the Henyo

10. RAMOS-TENEDERO HENYO MODEL

11. Fast tracking learning curve with concepts, experience, information, repetition and concentration

12. Why didn’t the filipino invent facebook, or the automobile or the computer

13. Less Exposure to Concepts, Language, Culture and KnowledgeInformation Restriction during the years of colonization

14. Less Exposure to Conceptsmeant lesser exposure toInnovation

15. The WORLD is Changing Peered Networks and Open Knowledge Era

16. Now, more than ever we now have access to concepts and learning, all of them for FREE

17. Why do You think do we have millennials right now? What ushered them in?

18. Mix of new concepts, knowledge, technology made learning easier and faster

19. This is not accidental

20. This is destined

21. Henyo Profiles:Iliac DiazEfrenPenafloridaKidlatTahimikJaberwockezAp de Ap

22. Problem Solving in the Age of the Henyo

23. RAMOS-TENEDERO MODEL THE HENYO MODEL

24. RAMOS-TENEDERO MODEL MILSA

25. 1st Step Self Optimization is the awareness that things can be accelerated

26. 2nd Step Self Optimization is learning the right tools to accelerate the learning

27. 3rd Step Self Optimization is to apply these tools ASAP (NLP factor)

28. 4th Self Optimization is to share the solution

29. 5th Step Self Optimization is to improve on the solution

30. 6th Step Self Optimization Revolution

31. REMEMBERfast track the learning curve = fast track solutions

32. The WORLD is Changing

33. Information Age Assets do not follow industrial age scarcity principles

34. They grow in Value especially when shared

35. Enough to start a revolution

36. Problem Scenarios

37. How do You Solve the Traffic Dilemma?How do You solve corruption?How do you solve poverty?

38. How do you increase productivity?How do you increase GDP?

39. Different Talents come into playDifferent Specializations Step in

40. Different and Open Networks share the solution

41. Henyo does notmarginalizeHenyo does notdiscriminate

42. http://www.youtube.com/watch?v=6rPFvLUWkzs

43. Henyo thrives on the leave no one behind policy

44. Henyo operates in the bayanihan model of tulongtulonginstead of kanyakanya

45. THEN NOW

47. Everyone goes into the direction of a shared vision

48. There is genius in the diversityThere is genius in the sharing

49. Who knows maybe this man has the solution to the EDSA traffic.

51. RAMOS-TENEDERO MODEL MILSA

54. Case StudyLets put it into practice

55. Top Contact Center ProblemsInconsistent Deliveries: AHT, Accuracy, CSAT, Quality, CPTAttritionLearning CurveAbsenteeismCommitmentBurnout

56. Call Center X has problems with AHT (Average Handling Time) and Low CSAT ratings

57. Call Center X has problems with AHT (Average Handling Time) and CSAT Problems AHT Problem: Inability to resolve issues within an accepted time frame during the call. May stem from problems in comprehension, listening skills, articulation, product knowledge or unavailable information

58. 1st Step Self Optimization is the awareness that things can be accelerated BERT – STRUGGLES WITH AHT,CSAT DUE TO HIS LISTENING SKILLS

59. 2nd Step Self Optimization is learning the right tools to accelerate the learning “Bert capitalizes on his MI strengths to accelerate his learning”

62. 4th Self Optimization is to share the solution Having improved,Bert posts the solution for everyone to see and give feedback on “Hi Everyone, I used to struggle with my AHT, CSAT scores before but I capitalized on my strengths such as associating images with the language and hanging out with the expats often. Now I’ve lowered my AHT and increased my CSATS significantly”

63. 5th Step Self Optimization is to improve on the solution “Hi Everyone, I used to struggle with my AHT,CSAT scores before but I capitalized on my strengths such as associating images with the language and hanging out with the expats often. Now I’ve lowered my AHT and increased CSATS significantly” “Hey Bert my MI profile leans on linguistics ,I can certainly provide you some tips and pointers on how to listen to correct grammar” “Hey Bert my MI profile leans on musical,I can help you decode some sounds and phrases so that you can hear and listen to them with much efficiency

64. 6th Step Self Optimization Revolution Solution is further improved, replicated and shared for everyone to model after and use as best practice

65. There is genius in the diversityThere is genius in the sharing

66. EXERCISE:Your turn, what’s your problem?

67. Barriers to the HENYO MODEL:Vested InterestGreedCorruptionDiscrimination

68. SME’S ARE WITHINHENYO promotes FIRST AMONG EQUALS

70. Contribution