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LeanMantra
Creating Culture of Validated Learning

Lean Startup workshop
13-14 December 2013
MVP

Business
model

Riskiest Assumption

Pivot

Idea

Hypothesis

Lean
Startup?
Customer Interviews

Eliminate waste
Traditional Product
Development
Idea

Some
Learning

Business Plan
Development

Most of the
Learning
Alpha Beta

Launch

Problem Known

Solution Known
But in a Start-up…
Problem:
Unknown
Solution: Unknown
Market :
Unknown
Unknown: Unknown
2 Stage of Learning
Discovery

Pivot or
Persevere

Validation

Test
Problem
2 Stage of Learning
Discovery

Validation

Hypothesis

Test
Problem

Pivot or
Persevere

Test
Solution
2 Stage of Learning
Discovery

Validation
Get
ready to
sell

Sell to
Early
Adaptors

Pivot or
Persevere

Develop
Positioning
2 Stage of Learning
Discovery

Validation

Pivot
Minimize total time through the loop
MVP

Maximum

Learning with minimal effort
$60 MVP
Concierge MVP
Wizard of Oz
Co-founder Search
If you are not
embarrassed by the
first version of your
product, you’ve
launched too late

Reid Hoffman, Founder LinkedIn
Process
Vision

Idea

Riskiest
Assumption

Hypothesis

Experiment

Pivot/
Persevere
Business Model

Describes the rational of
how an organization
creates, delivers and
captures value
CUSTOMER SEGMENTS

which customers and users are you serving?
which jobs do they really want to get done?
VALUE PROPOSITIONS

what are you're offering? what is that
getting done for them? do they care?
CHANNELS

What are your distribution channels?
CUSTOMER RELATIONSHIPS

How do you Get, Keep and Grow your customers
REVENUE STREAMS

what are customers really willing to pay for?
how?
are you generating transactional or recurring
KEY RESOURCES

which resources underpin your business
model? which assets are essential?
KEY ACTIVITIES

which activities do you need to perform well
in your business model? what is crucial?
25
KEY PARTNERS

which partners and suppliers leverage your model?
who do you need to rely on?
COST STRUCTURE

what is the resulting cost structure?
which key elements drive your costs?
key
activities

value
proposition

customer
relationships

key
partners

customer
segments

cost
structure

revenue
streams

key
resources

channels
Business Model Canvas
Jobs
People don’t buy quarter inch drills, they buy quarter inch holes

Functional

Social

Emotional
An Ecommerce Company Business Model
Key Partners

Key Activities

Key Resources

Cost Structure

Value Proposition

Customer Relationship

Channels

Revenue Streams

Customer Segments
Business Model Canvas
Assumption

Assumption
Assumption

Assumption

Assumption

Assumption

Assumption

Assumption

Assumption
Suresh is working on the idea of helping parents
rent toys on subscription basis . He has heard
about Lean Startups and plans to interview
parents and meets his friend Ramesh who is a
parent of 5 year old boy.
Suresh questions - “ Hey Ramesh I am working
on idea of renting toys through subscription.
What do you think about the idea ?”

Ramesh Answers: “This is a pretty cool idea,
infact I was looking for something like this
because toys are too expensive”
Expose Ego Filter
Remove Idea Filter
Suresh: “Would you buy a product that solved
this problem for you ”
Ramesh: “Sure why not”
Can’t Lie Filter
Suresh: “OK tell me How much would you pay
for this”
Ramesh: “ I don’t may be few 100 Rs or 1000 Rs”
Opinion Filter
Ramesh “ In general I don’t buy unless I can
experience, If you have an offline store then I
check it out and rent it”

Suresh : “That’s great to know I will definitely
take this up”
Ramesh: “Sounds great I love this ”
Suresh thinks : “Looks like have a positive
customer”
Ramesh : “Brilliant let me know when it
launches”
Suresh: “Looks like I can start getting revenue”
Ramesh: “Couple of people I can introduce
when you are ready”
Suresh: “My marketing problem is also solved“
Filters for interviewing
Apply the following filters

•

•
•

•
•

Expose Ego Filter – Are you framing questions to
have other person support you in your thinking
Remove Idea Filter – Are you communicating your
idea while interviewing
Can't Lie Filter – Are you framing question in a way
that answer could be a lie
Opinion Filter – Are you framing question in a way
that opinions are elicited
False Positives Filter – Are you framing question in
a way that answers can lead to a false positive
response
An important ‘check’ condition
Run an important check
Problem Worthiness/Acuteness Check
Or

Did Something Check
Good interviews would lead to
Permission to contact again
Clear next meeting
Intro to decision maker
Commitment to run trial

Pre purchase
Have a casual conversation
Go with a script in your head
Recommended to Interview in
groups of 2
Capture emotions
Use emotion symbols
 Happy
 Sad
 Don’t care
! Workflow
[] Problem
~ Obstacle
Good Questions
Why do you bother ?
What are the implications of that
Tell me the last time it happened
Tell me more ( open ended )
What else have you tried
How are you dealing with it now ?
Anything else I should have asked
Who else should I talk to
What does the problem cost you ?
Where does money come from ?
Why do you want that?
What would that let you do?
How are you coping without it?
Do you think we should push back the launch
add that feature, or is it something we could
add later?
How would that fit into your day?
Question for Emotion
Tell me more about that
That seems to really bug you — I bet there’s a story
here
What makes it so awful?
Why haven’t you been able to fix this already?
You seem pretty excited about that — it’s a big
deal?
Why so happy?
Go on
LeanMantra.in
Contact@leanmantra.in

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Lean Startup workshop guide for validated learning culture

Editor's Notes

  1. validate AppSumo’s model by finding a guaranteed product I could sell, one with its own traffic source (i.e. customers)I noticed Imgur.com was the most popular tool on Reddit for sharing images, and they offered a paid pro account option ($25/year). It was the perfect fit for my test run.I cold-emailed the founder of Imgur, Alan Schaaf, and said that I wanted to bring him paying customers and would pay Imgur for each oneI set a personal validation goal for 100 sales, which would encourage me to keep going or figure out what was wrong with our modeBy the end of the campaign, we had sold more than 200 Imgur pro accounts. AppSumo.com was born
  2. if you are trying to create better product, you will find out how to create a better drillbut you have to create a better quarter inch holeanalyze the job not the product
  3. Truth is our goals, questions are our tools Ask them to walk through a last time when they faced this problemFind out how do they currently deal with itHow big is the problem“Anybody will say your idea is great if you annoy them for long enough”Ask about their life Ask about specifics in the past (“Talk me through last time you had this….” Tell me about how you play with your kids Concrete fact about customer livesSolid Commitments Not opinions False positives create heartbreak and waste in Build Measure Learn cycleCommitment is the best signal Give money If not atleast conversation advance
  4. Don’t ask question that allow people to lie The measure of usefulness of an early customer conversation is whether it givesus concrete facts about our customers' lives and world viewsAsk about specifics in past and not generics and opinions about future. Don’t ask for easy confirmation
  5. Don’t ask question that elicit an opinion. Instead “How much money does this problem cost you what is cost of not having a solutionIs there a budget for this ”“Who else I should talk to ?”
  6. This is an example strong false positive “In general” are indicators of generics and hypothetical
  7. Stalling tactic does not convey informationNo commitment is a bad indicator
  8. Compliment + stalling tactic = they don’t care
  9. ( Is there a valid reason it cant be now ?)Lead you into a false positive