2. By the end of the session you will be
able to
• Define Organizational Behavior
• Understand the significance of OB in modern
management
• Learn the contributions made by major
behavioral science disciplines to OB.
• Hawthorne studies as the starting point for of
Modern OB
• Identify the major challenges and opportunities
for managers to use OB concepts.
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3. What is the ingredient of Successful
organization?
“People are the key” – Sam Walton, Founder – Wal-Mart
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6. What are the leanings?
• Difficulty in managing complementary skills
and people.
• Keep the relationship intact.
• Performance of the task.
• Management is always about people,
• Its about dealing with human nature.
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8. What is OB?
It is related to the expected
behavior of an individual in an
organization
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9. OB – Other Definitions
• The study and application of knowledge about
human behavior related to other elements of
an organization such as structure, technology
and Social System. (L M Prasad)
• Organizational Behavior as a systematic study
of the actions and attitudes people exhibit
within organization. (Stephen P Robbins)
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16. Beginning of Modern OB –
Hawthorne Experiment
• Conducted by Elton Mayo and Fritz J. Roethlisberger
• At massive Hawthorne Works plant of Western Electric, the
manufacturing arm of AT&T.
• Assessed relationship between independent variable and
dependent variable
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17. Case Discussion –
Hawthorne Experiment
Illumination Study, 1926, Hawthorne
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18. Challenges & Opportunities of OB
• Responding to Globalization
• Managing Workforce Diversity
• Improving Quality and Productivity
• Responding to the Labor Shortage
• Improving Customer Service
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19. Cont
• Improving People Skills
• Empowering People
• Coping with “Temporariness”
• Stimulation Innovation and Change
• Helping Employees Balance Work/Life
Conflicts
• Improving Ethical Behavior
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