SlideShare uma empresa Scribd logo
1 de 41
Chapter 1 The Strategic Role of Human Resource Management
Outline of Chapter 1 ,[object Object],[object Object],[object Object],[object Object]
Outline of Chapter 1 ,[object Object],[object Object],[object Object],[object Object],[object Object]
Outline of Chapter 1 ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
After Studying This Chapter, You Should Be Able To: ,[object Object],[object Object],[object Object]
The Management Process ,[object Object],[object Object],[object Object],[object Object],[object Object]
Management Process ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Management Process ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Management Process ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
HRM Function ,[object Object],Definition
HRM  People  Functions Include: ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
H RM is Important to  all  Managers. Don’t Let These Happen to You! ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
HRM – It’s All About Results ,[object Object]
Line and Staff Aspects of HRM ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Definition
Line Manager’s HRM Jobs ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Staff Manager’s HRM Jobs  ,[object Object],[object Object],[object Object],[object Object]
HR Department Organizational Chart
Strategic Planning and Trends ,[object Object],Definition
Strategic Planning 101 There are three levels of strategic planning as shown below Corporate Strategy Business Strategy Business Strategy Business Strategy Business Strategy Functional Strategies
The Strategic Planning Process ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Globalization
Technological Advances and the  Nature of Work ,[object Object],[object Object],Carrier
The Workforce Itself is Diverse US Department of Labor website
Consequences of these basic trends Technology Global expansion Strengths and Weaknesses  Uncertainty, Turbulence, Rapid Change, Changing power bases Companies  must be Fast, Responsive, and Cost-effective Improved competition
HR’s evolving role Protector  and  Screener Strategic Partner Change Agent
Strategic HRM ,[object Object],Definition Clarify the business strategy Realign the HR  functions and key people practices Create needed competencies and behaviors  Realization of business strategies and results Evaluate and refine
HR’s evolving role as strategic partner HR operations Corporate strategy Corporate strategy HR programs Corporate strategy HR programs Corporate strategy HR operations Corporate strategy HR programs Fed Ex
How HR helps strategy execution ,[object Object],[object Object],[object Object],[object Object]
How HR helps form strategy ,[object Object],[object Object]
The Value Chain Approach
Technology can be the Human Resources engine of change
HR and technology ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
HR portals Employees can answer their own questions HR moves from  re active  to pro active
HR means performance ,[object Object],[object Object],[object Object],TOYOTA
A Case Study Dell’s dual HR roles Deals with staff - benefits - compensation - call center Deals with management - education - recruitment - planning - training - personnel needs OPERATIONS MANAGEMENT
Is There a “One Best HR Way”? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Things to Remember as We Move into Chapter 2 ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Plan for the Rest of the Book ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Plan for the Rest of the Book ,[object Object],[object Object],[object Object],[object Object],[object Object]
Plan for the Rest of the Book ,[object Object],[object Object],[object Object],[object Object]
Plan for the Rest of the Book ,[object Object],[object Object],[object Object],[object Object],[object Object]

Mais conteúdo relacionado

Mais procurados

Human resource strategy
Human resource strategyHuman resource strategy
Human resource strategyPrashant Mehta
 
Strategic HRM Planning PowerPoint Presentation Slides
Strategic HRM Planning PowerPoint Presentation SlidesStrategic HRM Planning PowerPoint Presentation Slides
Strategic HRM Planning PowerPoint Presentation SlidesSlideTeam
 
Roles and Responsibilities of Human Resource Manager
Roles and Responsibilities of Human Resource ManagerRoles and Responsibilities of Human Resource Manager
Roles and Responsibilities of Human Resource ManagerJEN PAN
 
Human Resource Management:Recruitment and Selection, Placement and Induction)
Human Resource Management:Recruitment and Selection, Placement and Induction)Human Resource Management:Recruitment and Selection, Placement and Induction)
Human Resource Management:Recruitment and Selection, Placement and Induction)Boyet Aluan
 
Chapter 1 introduction to ihrm
Chapter   1 introduction to ihrmChapter   1 introduction to ihrm
Chapter 1 introduction to ihrmPreeti Bhaskar
 
The Changing Role of HR
The Changing Role of HRThe Changing Role of HR
The Changing Role of HRzulmohd1
 
Human resources (hr) management for non hr managers
Human resources (hr) management for non hr managersHuman resources (hr) management for non hr managers
Human resources (hr) management for non hr managersOlayiwola Oladapo
 
Introduction to Human Resources Management
Introduction to Human Resources ManagementIntroduction to Human Resources Management
Introduction to Human Resources ManagementElly Mgumba
 
Strategic Human Resource Management
Strategic Human Resource ManagementStrategic Human Resource Management
Strategic Human Resource ManagementAnubha Rastogi
 
CHANGING TRENDS, CHALLENGES & ISSUES IN HRM
CHANGING TRENDS, CHALLENGES & ISSUES IN HRMCHANGING TRENDS, CHALLENGES & ISSUES IN HRM
CHANGING TRENDS, CHALLENGES & ISSUES IN HRMramdasupendra
 
Human Resources Planning (BBA-III, Sambalpur University)
Human Resources Planning (BBA-III, Sambalpur University)Human Resources Planning (BBA-III, Sambalpur University)
Human Resources Planning (BBA-III, Sambalpur University)Durgesh S
 
Strategic Human Resource Management
Strategic Human Resource ManagementStrategic Human Resource Management
Strategic Human Resource ManagementChanima Bhattacharya
 
My Presentation on HRM
My Presentation on HRMMy Presentation on HRM
My Presentation on HRMYahya Alshehhi
 

Mais procurados (20)

Talent Acquisition
Talent AcquisitionTalent Acquisition
Talent Acquisition
 
Human resource strategy
Human resource strategyHuman resource strategy
Human resource strategy
 
Strategic HRM Planning PowerPoint Presentation Slides
Strategic HRM Planning PowerPoint Presentation SlidesStrategic HRM Planning PowerPoint Presentation Slides
Strategic HRM Planning PowerPoint Presentation Slides
 
Hrp
HrpHrp
Hrp
 
Human resource management unit 1
Human resource management unit 1Human resource management unit 1
Human resource management unit 1
 
Roles and Responsibilities of Human Resource Manager
Roles and Responsibilities of Human Resource ManagerRoles and Responsibilities of Human Resource Manager
Roles and Responsibilities of Human Resource Manager
 
Human Resource Management:Recruitment and Selection, Placement and Induction)
Human Resource Management:Recruitment and Selection, Placement and Induction)Human Resource Management:Recruitment and Selection, Placement and Induction)
Human Resource Management:Recruitment and Selection, Placement and Induction)
 
Chapter 1 introduction to ihrm
Chapter   1 introduction to ihrmChapter   1 introduction to ihrm
Chapter 1 introduction to ihrm
 
The Changing Role of HR
The Changing Role of HRThe Changing Role of HR
The Changing Role of HR
 
Human resources (hr) management for non hr managers
Human resources (hr) management for non hr managersHuman resources (hr) management for non hr managers
Human resources (hr) management for non hr managers
 
Introduction to Human Resources Management
Introduction to Human Resources ManagementIntroduction to Human Resources Management
Introduction to Human Resources Management
 
Strategic Human Resource Management
Strategic Human Resource ManagementStrategic Human Resource Management
Strategic Human Resource Management
 
CHANGING TRENDS, CHALLENGES & ISSUES IN HRM
CHANGING TRENDS, CHALLENGES & ISSUES IN HRMCHANGING TRENDS, CHALLENGES & ISSUES IN HRM
CHANGING TRENDS, CHALLENGES & ISSUES IN HRM
 
Hrm ppt - 2021
Hrm  ppt - 2021Hrm  ppt - 2021
Hrm ppt - 2021
 
Hr With Business Strategy 1
Hr With Business Strategy 1Hr With Business Strategy 1
Hr With Business Strategy 1
 
Hr environment
Hr environmentHr environment
Hr environment
 
Human Resources Planning (BBA-III, Sambalpur University)
Human Resources Planning (BBA-III, Sambalpur University)Human Resources Planning (BBA-III, Sambalpur University)
Human Resources Planning (BBA-III, Sambalpur University)
 
Strategic Human Resource Management
Strategic Human Resource ManagementStrategic Human Resource Management
Strategic Human Resource Management
 
My Presentation on HRM
My Presentation on HRMMy Presentation on HRM
My Presentation on HRM
 
Strategic Human Resource Management
Strategic Human Resource ManagementStrategic Human Resource Management
Strategic Human Resource Management
 

Semelhante a The Strategic Role Of Hrm

Semelhante a The Strategic Role Of Hrm (20)

HRM Basics Er. S Sood
HRM Basics Er. S SoodHRM Basics Er. S Sood
HRM Basics Er. S Sood
 
HRM_Lecture1.ppt
HRM_Lecture1.pptHRM_Lecture1.ppt
HRM_Lecture1.ppt
 
Unit 1_HRM.pdf
Unit 1_HRM.pdfUnit 1_HRM.pdf
Unit 1_HRM.pdf
 
Hrm In South Africa
Hrm In South AfricaHrm In South Africa
Hrm In South Africa
 
Future Of Hr Metrics
Future Of Hr MetricsFuture Of Hr Metrics
Future Of Hr Metrics
 
Human Resources Management Course
Human Resources Management CourseHuman Resources Management Course
Human Resources Management Course
 
6650812.ppt
6650812.ppt6650812.ppt
6650812.ppt
 
6650812.ppt
6650812.ppt6650812.ppt
6650812.ppt
 
Future-of-HR-Metrics.ppt
Future-of-HR-Metrics.pptFuture-of-HR-Metrics.ppt
Future-of-HR-Metrics.ppt
 
HR for HR
HR for HRHR for HR
HR for HR
 
Organizational Behavior - Session8
Organizational Behavior - Session8Organizational Behavior - Session8
Organizational Behavior - Session8
 
human resource management
human resource managementhuman resource management
human resource management
 
thestrategicroleofhrm-090617000930-phpapp02(1)
thestrategicroleofhrm-090617000930-phpapp02(1)thestrategicroleofhrm-090617000930-phpapp02(1)
thestrategicroleofhrm-090617000930-phpapp02(1)
 
Human Resource Management
Human Resource ManagementHuman Resource Management
Human Resource Management
 
Defining Value And Measuring Hr
Defining Value And Measuring HrDefining Value And Measuring Hr
Defining Value And Measuring Hr
 
Riphah ADP B.M_ Human Resource Management
Riphah ADP B.M_ Human Resource ManagementRiphah ADP B.M_ Human Resource Management
Riphah ADP B.M_ Human Resource Management
 
Human Resource Management
Human Resource ManagementHuman Resource Management
Human Resource Management
 
Human resource-management-
Human resource-management-Human resource-management-
Human resource-management-
 
What is hrm
What is hrmWhat is hrm
What is hrm
 
MEJB_HR_Joanna Harrop
MEJB_HR_Joanna HarropMEJB_HR_Joanna Harrop
MEJB_HR_Joanna Harrop
 

Último

Creating Low-Code Loan Applications using the Trisotech Mortgage Feature Set
Creating Low-Code Loan Applications using the Trisotech Mortgage Feature SetCreating Low-Code Loan Applications using the Trisotech Mortgage Feature Set
Creating Low-Code Loan Applications using the Trisotech Mortgage Feature SetDenis Gagné
 
Call Girls In DLf Gurgaon ➥99902@11544 ( Best price)100% Genuine Escort In 24...
Call Girls In DLf Gurgaon ➥99902@11544 ( Best price)100% Genuine Escort In 24...Call Girls In DLf Gurgaon ➥99902@11544 ( Best price)100% Genuine Escort In 24...
Call Girls In DLf Gurgaon ➥99902@11544 ( Best price)100% Genuine Escort In 24...lizamodels9
 
Mondelez State of Snacking and Future Trends 2023
Mondelez State of Snacking and Future Trends 2023Mondelez State of Snacking and Future Trends 2023
Mondelez State of Snacking and Future Trends 2023Neil Kimberley
 
Call Girls in Gomti Nagar - 7388211116 - With room Service
Call Girls in Gomti Nagar - 7388211116  - With room ServiceCall Girls in Gomti Nagar - 7388211116  - With room Service
Call Girls in Gomti Nagar - 7388211116 - With room Servicediscovermytutordmt
 
Call Girls In Panjim North Goa 9971646499 Genuine Service
Call Girls In Panjim North Goa 9971646499 Genuine ServiceCall Girls In Panjim North Goa 9971646499 Genuine Service
Call Girls In Panjim North Goa 9971646499 Genuine Serviceritikaroy0888
 
Pharma Works Profile of Karan Communications
Pharma Works Profile of Karan CommunicationsPharma Works Profile of Karan Communications
Pharma Works Profile of Karan Communicationskarancommunications
 
Grateful 7 speech thanking everyone that has helped.pdf
Grateful 7 speech thanking everyone that has helped.pdfGrateful 7 speech thanking everyone that has helped.pdf
Grateful 7 speech thanking everyone that has helped.pdfPaul Menig
 
Yaroslav Rozhankivskyy: Три складові і три передумови максимальної продуктивн...
Yaroslav Rozhankivskyy: Три складові і три передумови максимальної продуктивн...Yaroslav Rozhankivskyy: Три складові і три передумови максимальної продуктивн...
Yaroslav Rozhankivskyy: Три складові і три передумови максимальної продуктивн...Lviv Startup Club
 
Best Basmati Rice Manufacturers in India
Best Basmati Rice Manufacturers in IndiaBest Basmati Rice Manufacturers in India
Best Basmati Rice Manufacturers in IndiaShree Krishna Exports
 
Best VIP Call Girls Noida Sector 40 Call Me: 8448380779
Best VIP Call Girls Noida Sector 40 Call Me: 8448380779Best VIP Call Girls Noida Sector 40 Call Me: 8448380779
Best VIP Call Girls Noida Sector 40 Call Me: 8448380779Delhi Call girls
 
M.C Lodges -- Guest House in Jhang.
M.C Lodges --  Guest House in Jhang.M.C Lodges --  Guest House in Jhang.
M.C Lodges -- Guest House in Jhang.Aaiza Hassan
 
Monthly Social Media Update April 2024 pptx.pptx
Monthly Social Media Update April 2024 pptx.pptxMonthly Social Media Update April 2024 pptx.pptx
Monthly Social Media Update April 2024 pptx.pptxAndy Lambert
 
Value Proposition canvas- Customer needs and pains
Value Proposition canvas- Customer needs and painsValue Proposition canvas- Customer needs and pains
Value Proposition canvas- Customer needs and painsP&CO
 
Ensure the security of your HCL environment by applying the Zero Trust princi...
Ensure the security of your HCL environment by applying the Zero Trust princi...Ensure the security of your HCL environment by applying the Zero Trust princi...
Ensure the security of your HCL environment by applying the Zero Trust princi...Roland Driesen
 
Unlocking the Secrets of Affiliate Marketing.pdf
Unlocking the Secrets of Affiliate Marketing.pdfUnlocking the Secrets of Affiliate Marketing.pdf
Unlocking the Secrets of Affiliate Marketing.pdfOnline Income Engine
 
Progress Report - Oracle Database Analyst Summit
Progress  Report - Oracle Database Analyst SummitProgress  Report - Oracle Database Analyst Summit
Progress Report - Oracle Database Analyst SummitHolger Mueller
 
MONA 98765-12871 CALL GIRLS IN LUDHIANA LUDHIANA CALL GIRL
MONA 98765-12871 CALL GIRLS IN LUDHIANA LUDHIANA CALL GIRLMONA 98765-12871 CALL GIRLS IN LUDHIANA LUDHIANA CALL GIRL
MONA 98765-12871 CALL GIRLS IN LUDHIANA LUDHIANA CALL GIRLSeo
 
VIP Call Girl Jamshedpur Aashi 8250192130 Independent Escort Service Jamshedpur
VIP Call Girl Jamshedpur Aashi 8250192130 Independent Escort Service JamshedpurVIP Call Girl Jamshedpur Aashi 8250192130 Independent Escort Service Jamshedpur
VIP Call Girl Jamshedpur Aashi 8250192130 Independent Escort Service JamshedpurSuhani Kapoor
 
Understanding the Pakistan Budgeting Process: Basics and Key Insights
Understanding the Pakistan Budgeting Process: Basics and Key InsightsUnderstanding the Pakistan Budgeting Process: Basics and Key Insights
Understanding the Pakistan Budgeting Process: Basics and Key Insightsseribangash
 
Mysore Call Girls 8617370543 WhatsApp Number 24x7 Best Services
Mysore Call Girls 8617370543 WhatsApp Number 24x7 Best ServicesMysore Call Girls 8617370543 WhatsApp Number 24x7 Best Services
Mysore Call Girls 8617370543 WhatsApp Number 24x7 Best ServicesDipal Arora
 

Último (20)

Creating Low-Code Loan Applications using the Trisotech Mortgage Feature Set
Creating Low-Code Loan Applications using the Trisotech Mortgage Feature SetCreating Low-Code Loan Applications using the Trisotech Mortgage Feature Set
Creating Low-Code Loan Applications using the Trisotech Mortgage Feature Set
 
Call Girls In DLf Gurgaon ➥99902@11544 ( Best price)100% Genuine Escort In 24...
Call Girls In DLf Gurgaon ➥99902@11544 ( Best price)100% Genuine Escort In 24...Call Girls In DLf Gurgaon ➥99902@11544 ( Best price)100% Genuine Escort In 24...
Call Girls In DLf Gurgaon ➥99902@11544 ( Best price)100% Genuine Escort In 24...
 
Mondelez State of Snacking and Future Trends 2023
Mondelez State of Snacking and Future Trends 2023Mondelez State of Snacking and Future Trends 2023
Mondelez State of Snacking and Future Trends 2023
 
Call Girls in Gomti Nagar - 7388211116 - With room Service
Call Girls in Gomti Nagar - 7388211116  - With room ServiceCall Girls in Gomti Nagar - 7388211116  - With room Service
Call Girls in Gomti Nagar - 7388211116 - With room Service
 
Call Girls In Panjim North Goa 9971646499 Genuine Service
Call Girls In Panjim North Goa 9971646499 Genuine ServiceCall Girls In Panjim North Goa 9971646499 Genuine Service
Call Girls In Panjim North Goa 9971646499 Genuine Service
 
Pharma Works Profile of Karan Communications
Pharma Works Profile of Karan CommunicationsPharma Works Profile of Karan Communications
Pharma Works Profile of Karan Communications
 
Grateful 7 speech thanking everyone that has helped.pdf
Grateful 7 speech thanking everyone that has helped.pdfGrateful 7 speech thanking everyone that has helped.pdf
Grateful 7 speech thanking everyone that has helped.pdf
 
Yaroslav Rozhankivskyy: Три складові і три передумови максимальної продуктивн...
Yaroslav Rozhankivskyy: Три складові і три передумови максимальної продуктивн...Yaroslav Rozhankivskyy: Три складові і три передумови максимальної продуктивн...
Yaroslav Rozhankivskyy: Три складові і три передумови максимальної продуктивн...
 
Best Basmati Rice Manufacturers in India
Best Basmati Rice Manufacturers in IndiaBest Basmati Rice Manufacturers in India
Best Basmati Rice Manufacturers in India
 
Best VIP Call Girls Noida Sector 40 Call Me: 8448380779
Best VIP Call Girls Noida Sector 40 Call Me: 8448380779Best VIP Call Girls Noida Sector 40 Call Me: 8448380779
Best VIP Call Girls Noida Sector 40 Call Me: 8448380779
 
M.C Lodges -- Guest House in Jhang.
M.C Lodges --  Guest House in Jhang.M.C Lodges --  Guest House in Jhang.
M.C Lodges -- Guest House in Jhang.
 
Monthly Social Media Update April 2024 pptx.pptx
Monthly Social Media Update April 2024 pptx.pptxMonthly Social Media Update April 2024 pptx.pptx
Monthly Social Media Update April 2024 pptx.pptx
 
Value Proposition canvas- Customer needs and pains
Value Proposition canvas- Customer needs and painsValue Proposition canvas- Customer needs and pains
Value Proposition canvas- Customer needs and pains
 
Ensure the security of your HCL environment by applying the Zero Trust princi...
Ensure the security of your HCL environment by applying the Zero Trust princi...Ensure the security of your HCL environment by applying the Zero Trust princi...
Ensure the security of your HCL environment by applying the Zero Trust princi...
 
Unlocking the Secrets of Affiliate Marketing.pdf
Unlocking the Secrets of Affiliate Marketing.pdfUnlocking the Secrets of Affiliate Marketing.pdf
Unlocking the Secrets of Affiliate Marketing.pdf
 
Progress Report - Oracle Database Analyst Summit
Progress  Report - Oracle Database Analyst SummitProgress  Report - Oracle Database Analyst Summit
Progress Report - Oracle Database Analyst Summit
 
MONA 98765-12871 CALL GIRLS IN LUDHIANA LUDHIANA CALL GIRL
MONA 98765-12871 CALL GIRLS IN LUDHIANA LUDHIANA CALL GIRLMONA 98765-12871 CALL GIRLS IN LUDHIANA LUDHIANA CALL GIRL
MONA 98765-12871 CALL GIRLS IN LUDHIANA LUDHIANA CALL GIRL
 
VIP Call Girl Jamshedpur Aashi 8250192130 Independent Escort Service Jamshedpur
VIP Call Girl Jamshedpur Aashi 8250192130 Independent Escort Service JamshedpurVIP Call Girl Jamshedpur Aashi 8250192130 Independent Escort Service Jamshedpur
VIP Call Girl Jamshedpur Aashi 8250192130 Independent Escort Service Jamshedpur
 
Understanding the Pakistan Budgeting Process: Basics and Key Insights
Understanding the Pakistan Budgeting Process: Basics and Key InsightsUnderstanding the Pakistan Budgeting Process: Basics and Key Insights
Understanding the Pakistan Budgeting Process: Basics and Key Insights
 
Mysore Call Girls 8617370543 WhatsApp Number 24x7 Best Services
Mysore Call Girls 8617370543 WhatsApp Number 24x7 Best ServicesMysore Call Girls 8617370543 WhatsApp Number 24x7 Best Services
Mysore Call Girls 8617370543 WhatsApp Number 24x7 Best Services
 

The Strategic Role Of Hrm

  • 1. Chapter 1 The Strategic Role of Human Resource Management
  • 2.
  • 3.
  • 4.
  • 5.
  • 6.
  • 7.
  • 8.
  • 9.
  • 10.
  • 11.
  • 12.
  • 13.
  • 14.
  • 15.
  • 16.
  • 18.
  • 19. Strategic Planning 101 There are three levels of strategic planning as shown below Corporate Strategy Business Strategy Business Strategy Business Strategy Business Strategy Functional Strategies
  • 20.
  • 22.
  • 23. The Workforce Itself is Diverse US Department of Labor website
  • 24. Consequences of these basic trends Technology Global expansion Strengths and Weaknesses Uncertainty, Turbulence, Rapid Change, Changing power bases Companies must be Fast, Responsive, and Cost-effective Improved competition
  • 25. HR’s evolving role Protector and Screener Strategic Partner Change Agent
  • 26.
  • 27. HR’s evolving role as strategic partner HR operations Corporate strategy Corporate strategy HR programs Corporate strategy HR programs Corporate strategy HR operations Corporate strategy HR programs Fed Ex
  • 28.
  • 29.
  • 30. The Value Chain Approach
  • 31. Technology can be the Human Resources engine of change
  • 32.
  • 33. HR portals Employees can answer their own questions HR moves from re active to pro active
  • 34.
  • 35. A Case Study Dell’s dual HR roles Deals with staff - benefits - compensation - call center Deals with management - education - recruitment - planning - training - personnel needs OPERATIONS MANAGEMENT
  • 36.
  • 37.
  • 38.
  • 39.
  • 40.
  • 41.