2. Knowledge work
• Coined by management theorist Peter
Drucker 50 years ago
• People are employed for what’s in their head
rather than for manual labour, or following
someone’s process
• Supposed to be more empowered when
self-managing
17. Social bookmarking
• Save your bookmarks on line
• Access from any browser
• Share with co-workers
• Mine knowledge other people have saved
and commented
• Subscribe via RSS!