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United Capital Overview
September 2013
EXECUTIVE SUMMARY

Company Snapshot
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•
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1.
2.

Established in 2005, based in Newport Beach, CA
with regional support hub in Dallas, TX
91 financial advisory professionals
• 2 Ph.D’s
• 22 CFA® charterholders
• 54 CFP® professionals
44 offices and growing
$16.8 billion of assets under advisory
• $8.53 billion of assets under management1
• $8.28 billion of consulting assets2
40+ acquisitions of independent advisory teams
since inception
20 consecutive quarters of fee-based revenue
growth
$83 million of 2013 revenues (budget forecast),
growing at 41% revenue CAGR since 2006
323 employees; 92 advisers; 59 Managing
Directors
10,000 client households; over 20,000 accounts

NATIONAL FOOTPRINT

Boston Area
Seattle

Connecticut
Buffalo
Chicago Area

Modesto

Fort Collins

Denver
San Francisco Las Vegas
Oxnard
LA Area
Albuquerque
San Diego
Dallas

Bethesda

NYC Area

Nashville
Memphis
Atlanta

Houston
Tampa Area

Boca Raton
Fort Lauderdale

As of 4/30/2013
As of 12/31/2012

2
EXECUTIVE SUMMARY

Why Firms Partner With United Capital
3 Themes Among a Host of Individual Reasons
Improve Clients’ Lives
•
Centralize administrative and operational functions elevate a trained team to focus on improved
client experience
•
Access to a dedicated team of experienced professionals (CFP, CFA, MBA) collaborating to create wealth
planning solutions and best practices training to ensure staff and office is running smoothly
Local Growth
•
Proven growth and marketing strategies to grow existing client base and attract new relationships
•
Recruiting team to add new talent with AUM and access to capital to acquire locally
Wealth Creation
•
Potential through equity in a fast growing, unified, national firm
•
From start-up in 2005 to $16B in assets and approximately $85M in revenue by end of 2013
•
Simply put, a higher growth trajectory than most firms can achieve standalone with the goal of a future
event at premium pricing

3
EXECUTIVE SUMMARY

Common Traits of United Capital Partners
Complete Cultural Alignment
•
Based on clients’ interests coming first
•
An advice-driven client relationship is superior
•
Respect and dignity with no exception, cross-office and cross-firm
•
Being better this Friday than the last, week in and week out
Joining Will Improve Lives
•
Clear, decisive areas where United Capital can help are identified prior to joining
United Capital’s Equity has a Higher Probability of Growth
•
Owning a stake in a large, high-growth company is potentially more valuable than the
underlying equity of a single, standalone company
Whether establishing a flagship office, tucking-in to an existing office, or a recruitment; no
opportunities are pursued by United Capital unless the advisers share our vision of superior
client service and solutions
4
Proven Platform For Efficient Growth & Scale
ADMINISTRATION
• Human Resources, Technology, Accounting and Compliance
are centralized
Administration

Operations

Marketing

Client Services

Platform Support allows offices to
focus on core competencies, while
improving efficiency and capacity
for growth

OPERATIONS
• Salesforce CRM provides a backbone for client management
as well as supporting United Capital offices
• Centralized investment operations and research drives
efficiencies, capacity and economies
CLIENT SERVICES
• Offices employ team-based service model and deliver a
consistent, customizable planning experience using UC
proprietary tools
• Practice management resources and a centralized planning
team facilitate a consistent client experience
MARKETING
• Centralized marketing and brand management with field
support model
• Scalable growth programs, campaign management and
coaching help offices achieve new levels of growth
5
ADMINISTRATION

Solving Back Office Worries
COMPLETE
CENTRALIZED
BACK OFFICE
SERVICES

• Accounting and finance – detailed “to the last dollar” and higher level including; bill payment, payroll processing,
expense reimbursement, etc
• Centralized human resource team and centralized compliance process and oversight
• Technology infrastructure and support with “rapid response” and scalable solutions

WE HAVE
UNIFIED DATA

• Workstation (Salesforce.com) enables real-time reporting, trend analysis and valuable dashboards for
management and users
• Building robust prospect analytics and marketing automation
• Administrative functions do not live in a vacuum: continuous improvement / feedback loop to ensure reliable,
efficient solutions

OUR
PLATFORM IS
TRULY
INTEGRATED

• Integrated platform created with the best outside partners available
• Continuous investment and focus on improvements in the platform, tools and capabilities across all of the offices
• Process workflows improve ease-of-use and reduce employee ramp-up time

WE KEEP OUR
INFORMATION
SAFE

• Data security and compliance management are top priorities
• Tools to monitor and manage all aspects of security and compliance across the firm
• Vendors meet the financial service industry’s stringent data security requirements

6
ADMINISTRATION

Partnerships With Industry Leaders
INVESTMENT SERVICES

ADVICE SERVICES

MANAGEMENT TOOLS

7
ADMINISTRATION

Centralized Compliance Is An Asset
Key Areas of Focus

Comments / Results

EMPLOYEE AND
PLATFORM
OVERSIGHT

ONGOING TESTING

TECHNOLOGY /
DATA SECURITY

• Maintenance of client disclosure brochure
• Regulatory Filings – ADV, 13F, 13G, 13H, IAR notice filings
• Policies & procedures, code of ethics, client agreements

• Adjust for changes in the business
• Regular monitoring of changes in regulatory requirements
• Kept up to date with changes communicated across the firm

Annual self-audit of firm
Initial and annual protocol training for employees
Advertising review
Certification of acknowledgements (non-solicit / non-compete,
personal securities oversight, policies & procedures, code of
ethics, outside activities, etc.)
• Quarterly reports completed by Director of Operations
• Annual review of offices

•
•
•
•

• Email, social media
• Investment management (best execution, valuation,

REGULATORY
FILINGS &
DISCLOSURE

• Active oversight of electronic communication
• Cross work between Compliance and Wealth Services

Anti-Money Laundering, cross trades, etc.)
• SEC exam preparedness
• Assets and holdings archives

departments – leverage various systems for efficiency
• Review and test compliance with regulatory expectations
• Review for quality capture of all AUM

• Financial Tracking compliance oversight system
• CyberU training delivery
• Salesforce workflow and case tracking

• Normalize data for testing and oversight
• Web-based training platforms
• Efficient delegation and task management tool

•
•
•
•

Annual report completed and presented to Board of Directors
Broad training on key regulatory requirements for all EEs
Scalable advertising review process – 1,000 items in 2012
Conduct personal securities oversight of all employees through
efficient and scalable systems

• Local compliance oversight in each regional office

8
OPERATIONS

Utilize United Capital Investment Platform

ADVISERS
DESIGN THE
CLIENT
PORTFOLIO

• With central investment support, advisers have more time to work with existing clients and grow
• Clients get custom portfolios built with expert research, recommendations and communications
• Timely market insights and materials for advisers to use for distribution to clients

OUR MENU IS
ROBUST

• Open architecture provides advisers with choice of strategies and vehicles
• Solutions fit to client segments, target $500K-$5M account size and customized solutions for
UHNW clients

WE HAVE AN
EXPERT TEAM

• Team of CFAs, CFPs and MBAs design passive / active model portfolios from which our partners
shape customized asset allocation
• On going due diligence by research and investment committee of all ETFs, Mutual Funds and
SMAs that make up model portfolios

9
OPERATIONS

Broad And Deep Investment Support For Partners

CUSTOMIZED
SOLUTIONS

ONGOING
PUBLICATION &
COMMUNICATION

• Sophisticated Client Proposals: Help advisers close
and retain business with complex clients
• Ability and support structure to bring in managed
assets from institutions, and ultra-high net worth
clientele

•
•
•
•

Weekly Talking Points
Monthly Macro Forecast
Quarterly Commentaries
Interim Market Updates

10
OPERATIONS

Partners Build Portfolios To Meet Client Needs

UC INVESTMENT PROCESS

• Research new ideas
• Due diligence
• Committee approval

ADVISER

• Understanding client needs
and goals
• Developing target allocation

• Performance reviews

• Select strategies to design
client portfolios

• Strategy development

• Communicate with clients

• Monitoring & rebalancing

• Adjust portfolio based on
client needs

• Risk oversight

11
Offering Clients What They Want

CLIENT
SERVICES

OUR ADVICE
AND PLANNING
IS UNIQUE

• Custom-made advice that is scalable – and has a revenue stream
• Manage the client experience to achieve the highest levels of client satisfaction as efficiently
as possible (measured annually via client survey)
• Manage the clients’ whole life, they aren’t just walking wallets

WE ARE
POWERED BY
TOOLS AND
TECHNOLOGY

• Custom Road Map financial planning system fully integrated with Salesforce and third party
financial planning software
• Advice output through the Guidebook and other client deliverables is highly automated
• Client tools are fun and engaging and our adviser support tools are cutting edge

WE TAKE
TRAINING
SERIOUSLY

• Extensive practice management support and best practice sharing among offices
• Online training / Boot Camps for support staff and specialists are available at every stage of
office growth
• Implemented across all United Capital regional offices with phenomenal client adoption

12
CLIENT
SERVICES

Advice Process Is Different
United Capital offers an innovative way to help clients plan their financial life, not just manage their
investment returns
TRADITIONAL PLANNING
•

Canned solutions for a client’s unique life

•

A static plan that rarely ever changes

•

Fixed assumptions about the market and the future

•

A non-customized model based approach to designing a
plan

ADVICE PLANNING
•
•
•
•

PERFORMANCE HISTORY

Focuses on a client’s entire financial life rather than just
money or investments
Choices customized to each client’s unique goals and
circumstances
Enables periodic course corrections as a client’s life and
the world changes
Highly collaborative decision making process

ADVICE HISTORY

13
CLIENT
SERVICES

The Honest Conversations® System

How do I
think about
money?

What
matters to
me?

FRIENDLY

Where am
I today?

INTERACTIVE

How do I get
where I want to
go?

How am I
doing?

TRANSPARENT

14
Newly Integrated Guidebook –
Consistency, Scalability & Customization
Dynamic guidebook,
reflecting the client’s
unique situation

Genogram outlining the
client’s family tree to visually
encompass who is being
considered

Financial assessment allows for the
reasonable analysis of options
available in a financial plan

Money Mind® Analyzer:
interactive utility that assess
client’s value of money and
emotions

Based upon Honest Conversations®
output and the financial analysis, a
priority action list is developed

CLIENT
SERVICES

Honest Conversations®:
interactive in-person or webbased utility to facilitate a
deeper understanding of an
individual’s priorities

Performance is measured
relative to objectives, not
benchmarks (ie: S&P 500)

Honest Conversations® output:
helps clients and advisers have an
open conversation regarding
priorities and goals before setting
a financial plan

Based on client objectives, risk
tolerance, and timeframe the adviser
utilizes the platform to generate a
recommended asset allocation

After further
discussion with
the client, an
action plan is
devised with the
client taking
ownership of
the decisions

15
CLIENT
SERVICES

Making A Difference To Clients & Advisers
•
•
•

When advisers join United Capital, they learn more about their clients through Honest Conversations®
Relationships become broader, deeper and more profitable
The process ties the client to our firm

BEFORE UNITED CAPITAL

AFTER UNITED CAPITAL

COMMENTS

ASSETS UNDER
MANAGEMENT

$1.8 M

$2.1 M

• Planning process uncovers
assets from existing clients

FEE %

1%

1.25%

• New advice fee

REVENUE

$18K

$26K

• 31% revenue uplift

FOCUS

Investments

Planning

• Clients are happier, they
understand and feel good

RELATIONSHIP

Tied to Adviser

Tied to Team & Process

• The relationship becomes
tied to the firm

ENGAGEMENT

Paternalistic

Collaborative

• Both spouses are involved
and feel heard

16
Growing Our Partner Firms

GROWTH

WE APPLY
SCIENCE TO
MARKETING

• Detailed processes, training and coaching improve field success rates
• Campaign dashboards and measurements in Salesforce drive accountability
• Campaign elements (list, offer, creative) adjusted based on marketing analysis to drive ROI

VOLUME AND
RESULTS ARE
BUILDING

• Over 4,500 qualified prospects representing $1.1B “highly qualified” lead AUM now being
actively nurtured
• Over 145 campaigns for 2013 with 50% of offices enrolled in formal growth programs

WE SCALE
PROGRAMS
THAT WORK

• Seminar series response rate is almost double the industry’s; 57% book appointments
• Rolled out a national direct mail campaign with 100,000 mailers year-to-date
• Lead generation program for 401k plan participants

17
GROWTH

Multi-faceted Growth Programs
Direct Mail

What Can an Adviser Expect?

•
•

•
•
•
•

•
•

Turn-key marketing program
Customized direct mail invitation package
invites consumers to a private appointment
Appointment occurs in local office
Includes pre-screening and appointment
scheduling

2 Campaigns
4 to 6 new clients
$6 million in new assets
$100,000 in additional revenue

Money Code Dinner Experience

What Can an Adviser Expect?

•
•
•

•

Turn-key program
Custom, pre-approved materials
Best practices training & execution support

Advising Corporate Employees
Program
•

•
•

Established calling program for plan
participants
Workplace seminars and appointments
Offices opt in to participate

•
•

3 to 5 new clients short term, 6-8
over 18 months
$6-8 million in new assets
$150,000 in additional revenue

What Can an Adviser Expect?
•
•

Activity levels driven by corporate
locations
Each localized campaign targets
$10M in assets
$2M annual revenue target

•
Other Programs:
• Formalized Referral Coaching Program
• Digital Marketing nurtures all qualified leads

18
Campaign Discipline Drives Results
Step 1

•
•
•

•
•

•

•

•
•
•
•

Step 2

Schedule Appointments &
Meeting 1
Answer incoming calls
Google prospect
Email prospect
Money Mind® Analyzer
link – use adviser’s email
account
Enter into Salesforce
MD receives
Money Mind® Analyzer
results
3 Days prior: Call/email to
remind prospect of
importance of receiving
the Money Mind®
Analyzer exercise
2 days prior: Call to
confirm appt, if no
Money Mind® Analyzer,
call to reschedule
appointment
Prepare Prospect Folder
Adviser: Hold meeting #1
Schedule Data Gathering
phone mtg
Update Salesforce

Data gathering
•

•

•

Relationship Manager
receives statements
before call
Relationship Manager
holds call, reviews
statements
Schedules meeting #2

GROWTH

Step 3

Step 4
Paperwork/Transfer Funds

Meeting 2

•

•
•
•

•

Relationship Manager
prepares score card,
investment profile, cost
analysis for meeting
Confirm meeting
Meeting 2 held
Paperwork signed or
follow up meeting is
scheduled
Update prospect and
meeting status in
Salesforce

•

•

Step 5
Meeting 3

Relationship Manager
receives funds/ prepares
for meeting #3
Schedule meeting #3

•
•

•
•
•

•

Confirm meeting #3
Relationship Manager
walks prospect through
tutorial, investments and
website
Send welcome gift and
personal note
Add new client to client
communications list
Update prospect and
meeting status in
Salesforce
Schedule review and
Honest Conversations®
meeting

For each campaign advisers have
a coaching resource

19
FINANCIALS

Financial Highlights
HIGH GROWTH
MOMENTUM
HIGH QUALITY

ORGANIC
GROWTH
DRIVERS

•
•
•
•

41% Revenue CAGR since 2006; 20 consecutive quarters of fee-based revenue growth
$80M+ run-rate revenues (current); $95M (year-end)
High earnings quality (QoE) > 90% recurring fee-based revenue
65% of current revenues acquired; mix rapidly shifting as organic growth accelerates

• Fee-based Advice creates a new and recurring revenue stream for every acquisition and recruit
• Organic Net New Assets (“NNA”) from growth programs introduced in 2012
• Recruit revenues are accelerated post-transition; zero capital required and fully accretive

SCALE &
MARGIN
EXPANSION

• Core Operating Margin has increased 330% from 6% to 20% since 2009
• Accelerating efficiency; revenue/employee increased from $186k to $243k since 2009 while
revenue/household has increased from $4,600 to $7,200
• Robust platform able to support 300% revenue growth

PROVEN
ACQUISITION
PROGRAM

• 40+ successful and accretive transactions since 2005
• Structured to align interests: sharing of upside and downside with discreet financial arbitrage
• Performance accountability in the post-closing period aided by 12-24 month lookback/reset

SELF-FUNDING:
EFFICIENT USE
OF CAPITAL

• $5M of founders capital and $31M from outside investors
• $30M of acquisition investments and $60M of platform investment  self funding
• Unrealized (off-balance sheet) tax benefit (NOL) and tax shield (on balance sheet) from amortizing intangible
assets
20
CONCLUSION

Our Principles Guide Our Work…

HOW WE WORK

21

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United Capital Overview

  • 2. EXECUTIVE SUMMARY Company Snapshot • • • • • • • • • 1. 2. Established in 2005, based in Newport Beach, CA with regional support hub in Dallas, TX 91 financial advisory professionals • 2 Ph.D’s • 22 CFA® charterholders • 54 CFP® professionals 44 offices and growing $16.8 billion of assets under advisory • $8.53 billion of assets under management1 • $8.28 billion of consulting assets2 40+ acquisitions of independent advisory teams since inception 20 consecutive quarters of fee-based revenue growth $83 million of 2013 revenues (budget forecast), growing at 41% revenue CAGR since 2006 323 employees; 92 advisers; 59 Managing Directors 10,000 client households; over 20,000 accounts NATIONAL FOOTPRINT Boston Area Seattle Connecticut Buffalo Chicago Area Modesto Fort Collins Denver San Francisco Las Vegas Oxnard LA Area Albuquerque San Diego Dallas Bethesda NYC Area Nashville Memphis Atlanta Houston Tampa Area Boca Raton Fort Lauderdale As of 4/30/2013 As of 12/31/2012 2
  • 3. EXECUTIVE SUMMARY Why Firms Partner With United Capital 3 Themes Among a Host of Individual Reasons Improve Clients’ Lives • Centralize administrative and operational functions elevate a trained team to focus on improved client experience • Access to a dedicated team of experienced professionals (CFP, CFA, MBA) collaborating to create wealth planning solutions and best practices training to ensure staff and office is running smoothly Local Growth • Proven growth and marketing strategies to grow existing client base and attract new relationships • Recruiting team to add new talent with AUM and access to capital to acquire locally Wealth Creation • Potential through equity in a fast growing, unified, national firm • From start-up in 2005 to $16B in assets and approximately $85M in revenue by end of 2013 • Simply put, a higher growth trajectory than most firms can achieve standalone with the goal of a future event at premium pricing 3
  • 4. EXECUTIVE SUMMARY Common Traits of United Capital Partners Complete Cultural Alignment • Based on clients’ interests coming first • An advice-driven client relationship is superior • Respect and dignity with no exception, cross-office and cross-firm • Being better this Friday than the last, week in and week out Joining Will Improve Lives • Clear, decisive areas where United Capital can help are identified prior to joining United Capital’s Equity has a Higher Probability of Growth • Owning a stake in a large, high-growth company is potentially more valuable than the underlying equity of a single, standalone company Whether establishing a flagship office, tucking-in to an existing office, or a recruitment; no opportunities are pursued by United Capital unless the advisers share our vision of superior client service and solutions 4
  • 5. Proven Platform For Efficient Growth & Scale ADMINISTRATION • Human Resources, Technology, Accounting and Compliance are centralized Administration Operations Marketing Client Services Platform Support allows offices to focus on core competencies, while improving efficiency and capacity for growth OPERATIONS • Salesforce CRM provides a backbone for client management as well as supporting United Capital offices • Centralized investment operations and research drives efficiencies, capacity and economies CLIENT SERVICES • Offices employ team-based service model and deliver a consistent, customizable planning experience using UC proprietary tools • Practice management resources and a centralized planning team facilitate a consistent client experience MARKETING • Centralized marketing and brand management with field support model • Scalable growth programs, campaign management and coaching help offices achieve new levels of growth 5
  • 6. ADMINISTRATION Solving Back Office Worries COMPLETE CENTRALIZED BACK OFFICE SERVICES • Accounting and finance – detailed “to the last dollar” and higher level including; bill payment, payroll processing, expense reimbursement, etc • Centralized human resource team and centralized compliance process and oversight • Technology infrastructure and support with “rapid response” and scalable solutions WE HAVE UNIFIED DATA • Workstation (Salesforce.com) enables real-time reporting, trend analysis and valuable dashboards for management and users • Building robust prospect analytics and marketing automation • Administrative functions do not live in a vacuum: continuous improvement / feedback loop to ensure reliable, efficient solutions OUR PLATFORM IS TRULY INTEGRATED • Integrated platform created with the best outside partners available • Continuous investment and focus on improvements in the platform, tools and capabilities across all of the offices • Process workflows improve ease-of-use and reduce employee ramp-up time WE KEEP OUR INFORMATION SAFE • Data security and compliance management are top priorities • Tools to monitor and manage all aspects of security and compliance across the firm • Vendors meet the financial service industry’s stringent data security requirements 6
  • 7. ADMINISTRATION Partnerships With Industry Leaders INVESTMENT SERVICES ADVICE SERVICES MANAGEMENT TOOLS 7
  • 8. ADMINISTRATION Centralized Compliance Is An Asset Key Areas of Focus Comments / Results EMPLOYEE AND PLATFORM OVERSIGHT ONGOING TESTING TECHNOLOGY / DATA SECURITY • Maintenance of client disclosure brochure • Regulatory Filings – ADV, 13F, 13G, 13H, IAR notice filings • Policies & procedures, code of ethics, client agreements • Adjust for changes in the business • Regular monitoring of changes in regulatory requirements • Kept up to date with changes communicated across the firm Annual self-audit of firm Initial and annual protocol training for employees Advertising review Certification of acknowledgements (non-solicit / non-compete, personal securities oversight, policies & procedures, code of ethics, outside activities, etc.) • Quarterly reports completed by Director of Operations • Annual review of offices • • • • • Email, social media • Investment management (best execution, valuation, REGULATORY FILINGS & DISCLOSURE • Active oversight of electronic communication • Cross work between Compliance and Wealth Services Anti-Money Laundering, cross trades, etc.) • SEC exam preparedness • Assets and holdings archives departments – leverage various systems for efficiency • Review and test compliance with regulatory expectations • Review for quality capture of all AUM • Financial Tracking compliance oversight system • CyberU training delivery • Salesforce workflow and case tracking • Normalize data for testing and oversight • Web-based training platforms • Efficient delegation and task management tool • • • • Annual report completed and presented to Board of Directors Broad training on key regulatory requirements for all EEs Scalable advertising review process – 1,000 items in 2012 Conduct personal securities oversight of all employees through efficient and scalable systems • Local compliance oversight in each regional office 8
  • 9. OPERATIONS Utilize United Capital Investment Platform ADVISERS DESIGN THE CLIENT PORTFOLIO • With central investment support, advisers have more time to work with existing clients and grow • Clients get custom portfolios built with expert research, recommendations and communications • Timely market insights and materials for advisers to use for distribution to clients OUR MENU IS ROBUST • Open architecture provides advisers with choice of strategies and vehicles • Solutions fit to client segments, target $500K-$5M account size and customized solutions for UHNW clients WE HAVE AN EXPERT TEAM • Team of CFAs, CFPs and MBAs design passive / active model portfolios from which our partners shape customized asset allocation • On going due diligence by research and investment committee of all ETFs, Mutual Funds and SMAs that make up model portfolios 9
  • 10. OPERATIONS Broad And Deep Investment Support For Partners CUSTOMIZED SOLUTIONS ONGOING PUBLICATION & COMMUNICATION • Sophisticated Client Proposals: Help advisers close and retain business with complex clients • Ability and support structure to bring in managed assets from institutions, and ultra-high net worth clientele • • • • Weekly Talking Points Monthly Macro Forecast Quarterly Commentaries Interim Market Updates 10
  • 11. OPERATIONS Partners Build Portfolios To Meet Client Needs UC INVESTMENT PROCESS • Research new ideas • Due diligence • Committee approval ADVISER • Understanding client needs and goals • Developing target allocation • Performance reviews • Select strategies to design client portfolios • Strategy development • Communicate with clients • Monitoring & rebalancing • Adjust portfolio based on client needs • Risk oversight 11
  • 12. Offering Clients What They Want CLIENT SERVICES OUR ADVICE AND PLANNING IS UNIQUE • Custom-made advice that is scalable – and has a revenue stream • Manage the client experience to achieve the highest levels of client satisfaction as efficiently as possible (measured annually via client survey) • Manage the clients’ whole life, they aren’t just walking wallets WE ARE POWERED BY TOOLS AND TECHNOLOGY • Custom Road Map financial planning system fully integrated with Salesforce and third party financial planning software • Advice output through the Guidebook and other client deliverables is highly automated • Client tools are fun and engaging and our adviser support tools are cutting edge WE TAKE TRAINING SERIOUSLY • Extensive practice management support and best practice sharing among offices • Online training / Boot Camps for support staff and specialists are available at every stage of office growth • Implemented across all United Capital regional offices with phenomenal client adoption 12
  • 13. CLIENT SERVICES Advice Process Is Different United Capital offers an innovative way to help clients plan their financial life, not just manage their investment returns TRADITIONAL PLANNING • Canned solutions for a client’s unique life • A static plan that rarely ever changes • Fixed assumptions about the market and the future • A non-customized model based approach to designing a plan ADVICE PLANNING • • • • PERFORMANCE HISTORY Focuses on a client’s entire financial life rather than just money or investments Choices customized to each client’s unique goals and circumstances Enables periodic course corrections as a client’s life and the world changes Highly collaborative decision making process ADVICE HISTORY 13
  • 14. CLIENT SERVICES The Honest Conversations® System How do I think about money? What matters to me? FRIENDLY Where am I today? INTERACTIVE How do I get where I want to go? How am I doing? TRANSPARENT 14
  • 15. Newly Integrated Guidebook – Consistency, Scalability & Customization Dynamic guidebook, reflecting the client’s unique situation Genogram outlining the client’s family tree to visually encompass who is being considered Financial assessment allows for the reasonable analysis of options available in a financial plan Money Mind® Analyzer: interactive utility that assess client’s value of money and emotions Based upon Honest Conversations® output and the financial analysis, a priority action list is developed CLIENT SERVICES Honest Conversations®: interactive in-person or webbased utility to facilitate a deeper understanding of an individual’s priorities Performance is measured relative to objectives, not benchmarks (ie: S&P 500) Honest Conversations® output: helps clients and advisers have an open conversation regarding priorities and goals before setting a financial plan Based on client objectives, risk tolerance, and timeframe the adviser utilizes the platform to generate a recommended asset allocation After further discussion with the client, an action plan is devised with the client taking ownership of the decisions 15
  • 16. CLIENT SERVICES Making A Difference To Clients & Advisers • • • When advisers join United Capital, they learn more about their clients through Honest Conversations® Relationships become broader, deeper and more profitable The process ties the client to our firm BEFORE UNITED CAPITAL AFTER UNITED CAPITAL COMMENTS ASSETS UNDER MANAGEMENT $1.8 M $2.1 M • Planning process uncovers assets from existing clients FEE % 1% 1.25% • New advice fee REVENUE $18K $26K • 31% revenue uplift FOCUS Investments Planning • Clients are happier, they understand and feel good RELATIONSHIP Tied to Adviser Tied to Team & Process • The relationship becomes tied to the firm ENGAGEMENT Paternalistic Collaborative • Both spouses are involved and feel heard 16
  • 17. Growing Our Partner Firms GROWTH WE APPLY SCIENCE TO MARKETING • Detailed processes, training and coaching improve field success rates • Campaign dashboards and measurements in Salesforce drive accountability • Campaign elements (list, offer, creative) adjusted based on marketing analysis to drive ROI VOLUME AND RESULTS ARE BUILDING • Over 4,500 qualified prospects representing $1.1B “highly qualified” lead AUM now being actively nurtured • Over 145 campaigns for 2013 with 50% of offices enrolled in formal growth programs WE SCALE PROGRAMS THAT WORK • Seminar series response rate is almost double the industry’s; 57% book appointments • Rolled out a national direct mail campaign with 100,000 mailers year-to-date • Lead generation program for 401k plan participants 17
  • 18. GROWTH Multi-faceted Growth Programs Direct Mail What Can an Adviser Expect? • • • • • • • • Turn-key marketing program Customized direct mail invitation package invites consumers to a private appointment Appointment occurs in local office Includes pre-screening and appointment scheduling 2 Campaigns 4 to 6 new clients $6 million in new assets $100,000 in additional revenue Money Code Dinner Experience What Can an Adviser Expect? • • • • Turn-key program Custom, pre-approved materials Best practices training & execution support Advising Corporate Employees Program • • • Established calling program for plan participants Workplace seminars and appointments Offices opt in to participate • • 3 to 5 new clients short term, 6-8 over 18 months $6-8 million in new assets $150,000 in additional revenue What Can an Adviser Expect? • • Activity levels driven by corporate locations Each localized campaign targets $10M in assets $2M annual revenue target • Other Programs: • Formalized Referral Coaching Program • Digital Marketing nurtures all qualified leads 18
  • 19. Campaign Discipline Drives Results Step 1 • • • • • • • • • • • Step 2 Schedule Appointments & Meeting 1 Answer incoming calls Google prospect Email prospect Money Mind® Analyzer link – use adviser’s email account Enter into Salesforce MD receives Money Mind® Analyzer results 3 Days prior: Call/email to remind prospect of importance of receiving the Money Mind® Analyzer exercise 2 days prior: Call to confirm appt, if no Money Mind® Analyzer, call to reschedule appointment Prepare Prospect Folder Adviser: Hold meeting #1 Schedule Data Gathering phone mtg Update Salesforce Data gathering • • • Relationship Manager receives statements before call Relationship Manager holds call, reviews statements Schedules meeting #2 GROWTH Step 3 Step 4 Paperwork/Transfer Funds Meeting 2 • • • • • Relationship Manager prepares score card, investment profile, cost analysis for meeting Confirm meeting Meeting 2 held Paperwork signed or follow up meeting is scheduled Update prospect and meeting status in Salesforce • • Step 5 Meeting 3 Relationship Manager receives funds/ prepares for meeting #3 Schedule meeting #3 • • • • • • Confirm meeting #3 Relationship Manager walks prospect through tutorial, investments and website Send welcome gift and personal note Add new client to client communications list Update prospect and meeting status in Salesforce Schedule review and Honest Conversations® meeting For each campaign advisers have a coaching resource 19
  • 20. FINANCIALS Financial Highlights HIGH GROWTH MOMENTUM HIGH QUALITY ORGANIC GROWTH DRIVERS • • • • 41% Revenue CAGR since 2006; 20 consecutive quarters of fee-based revenue growth $80M+ run-rate revenues (current); $95M (year-end) High earnings quality (QoE) > 90% recurring fee-based revenue 65% of current revenues acquired; mix rapidly shifting as organic growth accelerates • Fee-based Advice creates a new and recurring revenue stream for every acquisition and recruit • Organic Net New Assets (“NNA”) from growth programs introduced in 2012 • Recruit revenues are accelerated post-transition; zero capital required and fully accretive SCALE & MARGIN EXPANSION • Core Operating Margin has increased 330% from 6% to 20% since 2009 • Accelerating efficiency; revenue/employee increased from $186k to $243k since 2009 while revenue/household has increased from $4,600 to $7,200 • Robust platform able to support 300% revenue growth PROVEN ACQUISITION PROGRAM • 40+ successful and accretive transactions since 2005 • Structured to align interests: sharing of upside and downside with discreet financial arbitrage • Performance accountability in the post-closing period aided by 12-24 month lookback/reset SELF-FUNDING: EFFICIENT USE OF CAPITAL • $5M of founders capital and $31M from outside investors • $30M of acquisition investments and $60M of platform investment  self funding • Unrealized (off-balance sheet) tax benefit (NOL) and tax shield (on balance sheet) from amortizing intangible assets 20
  • 21. CONCLUSION Our Principles Guide Our Work… HOW WE WORK 21