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- 1. Creation of a Patient-Friendly Daily Hospital Medication Schedule Rebecca Caschette, RN, MS Administrator of Quality & Patient Safety Memorial Healthcare System Hollywood, Florida Jodi Fredericks, Pharm.D., MBA Pharmacy Safety & Medication Officer Memorial Healthcare System Hollywood, Florida
- 4. Network for Healthcare Improvement (http://www.nrhi.org/downloads/system_quality_and_HCAHPS_scores_Q3_2006_to_Q2_2007UPDATED.pdf) Winner of the Premier Award for Quality (AFQ), June 9, 2010. One of only three healthcare systems nationwide to earn this distinction for leading healthcare organizations that provide efficient, outstanding patient care and consistently set the standard in clinical excellence.
- 5. The Best Companies To Work For in Florida program was created by Florida Trend Magazine and Best Companies. For the second consecutive year Memorial Healthcare System has been named one of Florida’s 100 Best Companies to Work For – and the top-ranked healthcare system on the list. The application was a two-part process. First, evaluating workplace policies, practices, philosophy, systems and demographics; and second, a confidential employee survey to measure employee satisfaction. The combined scores determined the top companies and the final ranking.
- 11. Patient Feedback
Notas do Editor
- Created with the help of our IT Clinical Informatics Department Pulls from our nursing MAR but puts it in patient friendly terms Received input and feedback from our Patient and Family Advisory Board Presented to many different System Committees and to Hospital Leaders Expectations were that the daily medication schedule would be given to patients and/or their family on a daily basis Programmed to batch print at a designated time on designated nursing station printers on a daily basis; Can be printed on demand if necessary Piloted on one unit in one hospital before implementing System-wide Met with nursing leadership and nurse managers to provide education about the tool; Provided in-services to nursing staff Staff were empowered to determine how to operationalize the new tool, with the understanding that the medication schedule must be distributed to each patient daily Rounded- Received feedback from patients, families, nursing, and other hospital staff Barriers: nursing buy-in, concerns with having time on the report, concerns with not having answers for the patients, concerns with patients catching errors.
- Survey Potential medication errors that were caught