Presentation to the Community Emergency Response Team (CERT) volunteers for the City of Newport Beach State of CERT program on Friday, January 31, 2014. Presentation covers how volunteers can prepare in advance of disaster to incorporate social media into regular volunteer work, as well as how to utilize social media as a volunteer to assist their agency with communication to the public and filtering information from the public as useful situation status information.

1. CERT and Social Media
Newport Beach State of CERT 2014
@MaryJoFly
#NBCERTSOC

2. Where does social media fit in CERT?

3. Engagement Spectrum
IGNORE
OBSERVE
SHOUT
DIALOGUE

5. Learn the technology

6. Read! Study! Share!

7. Build your network

8. Develop your team

10. Let family and friends know you are safe

11. Communicate your location

12. Share what you know – SAFELY!

13. Amplify your agency’s message

15. Amplify volunteer and donation information

16. Understand the grieving process

17. Archive and after action reports

18. Mary Jo Flynn
Emergency Management
Assistant Director
Anaheim Fire & Rescue
Department
(714) 765-6955
maryjflynn@anaheim.net
@MaryJoFly
@AnaheimCERT
About.me/mflynn