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S3 Administration Reception

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Hamilton Grammar
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S3 Administration Working Environment: Reception Services & Electronic Diary
Lesson Starter ,[object Object],[object Object],[object Object],[object Object]
Starter – Solution ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
The Receptionist Why is the way in which visitors are dealt with important to the wellbeing of an organisation? The reception is your ‘shop window’ the receptionist is the first person a visitor or potential customer will come across. First impressions count. The way the visitors are dealt with and the layout of the reception area give the impression of the overall efficiency of the organisation.
The Reception Area ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
What are the qualities & duties of a receptionist? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Why Is Reception Important? ,[object Object],[object Object],[object Object],[object Object]
Type of Visitors to Reception Visitors without Appointments People enquiring about jobs Customers with complaints Sales Representatives
Type of Visitors to Reception Regular Callers Post person/courier Services (Window cleaner, technicians)
TASK 1 – Greeting a Visitor ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Greeting Visitors’ TASK 1 (SOL) Greet Visitor Ask for their name and their organisation Ask the visitor who they would like to see Ask if an appointment has been made ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],WITHOUT APPOINTMENT WITH APPOINTMENT ,[object Object],[object Object],[object Object]
Electronic Diary (e-diary) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Example of an e-diary
It Is Used by Businesses To: ,[object Object],[object Object],[object Object],[object Object]
Task 2 – e-diary exercise ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
School Day Times ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Benefits ,[object Object],[object Object],[object Object],[object Object]
Benefits ,[object Object],[object Object],[object Object]
Drawbacks ,[object Object],[object Object],[object Object],[object Object],[object Object]
Next Lesson ,[object Object],[object Object],[object Object]
Homework ,[object Object],[object Object],[object Object]
Security Measures ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],These measures will help to ensure the safety of its staff, visitors, equipment and information
Security Problems ,[object Object],[object Object],[object Object],[object Object],[object Object]

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S3 Administration Reception

  • 1. S3 Administration Working Environment: Reception Services & Electronic Diary
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  • 4. The Receptionist Why is the way in which visitors are dealt with important to the wellbeing of an organisation? The reception is your ‘shop window’ the receptionist is the first person a visitor or potential customer will come across. First impressions count. The way the visitors are dealt with and the layout of the reception area give the impression of the overall efficiency of the organisation.
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  • 8. Type of Visitors to Reception Visitors without Appointments People enquiring about jobs Customers with complaints Sales Representatives
  • 9. Type of Visitors to Reception Regular Callers Post person/courier Services (Window cleaner, technicians)
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  • 13. Example of an e-diary
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