Данил Мельников "Miscommunications"

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EPAM Systems

Educação Tecnologia

Miscommunications

by Danil Melnikov
June 1st, 2012

Romeo and Juliet
• The message did not reach Romeo…
• Consequences:
– Paris – killed by Romeo
– Romeo – poisons himself
– Juliet – stabs herself to death

Why does it happen?
• Different interests and values, perceptions
• Cultural differences

• Get in opponent’s shoes – and you win!

Interests and values
• Parents and kids
• Sales/account and delivery
• US and Minsk 

Yes or No?
• http://www.youtube.com/watch?v=BrmDo52
NnTY&feature=player_embedded

Cultural differences
• Acknowledgement
• Yes, Sir! / No way! / It will be hard to do it…
• Sensei is always right
• Oldest speaks first

Email specifics
• Don’t write too long, be clear
• Think twice, and… don’t send
• Asking for response, address to ONE person
• Respond on time
• Voice talk to discuss/agree, email to
confirm/document
• Subordination - know who to include

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Данил Мельников "Miscommunications"

1. Miscommunications by Danil Melnikov June 1st, 2012

2. Romeo and Juliet • The message did not reach Romeo… • Consequences: – Paris – killed by Romeo – Romeo – poisons himself – Juliet – stabs herself to death

3. Why does it happen? • Different interests and values, perceptions • Cultural differences • Get in opponent’s shoes – and you win!

4. Interests and values • Parents and kids • Sales/account and delivery • US and Minsk 

5. Yes or No? • http://www.youtube.com/watch?v=BrmDo52 NnTY&feature=player_embedded

6. Cultural differences • Acknowledgement • Yes, Sir! / No way! / It will be hard to do it… • Sensei is always right • Oldest speaks first

7. Email specifics • Don’t write too long, be clear • Think twice, and… don’t send • Asking for response, address to ONE person • Respond on time • Voice talk to discuss/agree, email to confirm/document • Subordination - know who to include

8. I’m done • Thank you

Данил Мельников "Miscommunications"

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Данил Мельников "Miscommunications"