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e-Learning: When Is it Right?



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Two More Case Studies
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Organization Readiness Checklist
Use this checklist to determine your organization’s readiness to develop and implement e-Learning.
Infrastructure Readiness
 How will the training be distributed, installed, and run?
 Do you need record-keeping or scoring in the training? How will these needs be accommodated?
 Does the IS/IT department have the server equipment to deploy e-Learning?
 Will IS/IT provide the space to house e-Learning? Can it handle an LMS?
 Does the network have the bandwidth for learners to use e-Learning?
 Will the network and intranet pipeline support large numbers of learners using e-Learning?
 Has the network been tested to handle the desired and peak traffic levels?
 Is there IS/IT staff ready to support the installation and testing or e-Learning course?
 Does the corporation have a firewall that prevents access to the Internet?
 Will the lowest workstation configuration support the use of e-Learning?
     o   Operating system
     o   CPU type and speed
     o   Monitor: color and resolution
     o   Hard disk space, if needed
     o   RAM
     o   CD-ROM
     o   Sound cards
     o   Browser types and versions
     o   Modem speed or connectivity type
     o   Players and other software available or allowable
 What features are already part of the corporate intranet:
   o Chats
     o   Message boards
     o   Threaded Discussion Groups
     o   Internal Listservs
     o   Attachments
     o   Small Executables
     o   Application sharing




WhenE-Lrng-ISPI_Showcase.doc                                                                         12
e-Learning: When Is it Right?


Learner Readiness
 Do learners have the requisite computer skills to handle e-Learning?
 Are learners comfortable learning at their desktops?
 Do learners have experience learning from e-Learning?
 Is there a prior history with e-Learning that new courses must overcome?
 Do learners have an easy way to determine the courses available to them and how to register?
 Are media used properly to support various learning styles?
 Are methods employed appropriately to ensure learning?
     o   Frequent interactions
     o   Methods match content types
     o   Methods to make up for the “missing instructor”
     o   Methods for learners to self-test
 Are there learner-support mechanisms in place to handle learner questions?
     o   Mentoring
     o   Chats
     o   Threaded discussions
     o   Message boards
     o   Feedback from the “expert”
Management Readiness
 What are the reasons for moving to e-Learning, and how will they measure its success?
 Is management making the decision to move to e-Learning based on money alone?
 Is management aware of the tradeoffs of e-Learning?
 Is management aware of the development time differences between e-Learning and classroom?
 Does management support training staff in the design of e-Learning?
 Will management provide supervisory/management support of e-Learning skills and concepts?
  Will they set expectations of learners for the results of training?
 Have stakeholders been defined?
 If the course development requires interdepartmental cooperation, are all departments and parties
  ready to participate?
 Are SMEs given the time to support the development of training materials?
 Will management release learners from normal work duties to take e-Learning courses?
 Will learners have a distraction-free environment in which to learn?
 Does management buy-in to the skills being trained? Will they help ensure that training is
  relevant to the job?
 Is there a roll out plan in place?
 Is there a maintenance plan in place?
 Is funding committed?


WhenE-Lrng-ISPI_Showcase.doc                                                                     13
e-Learning: When Is it Right?


Development Team Readiness
 Does the development team have the right staff with the right mix of skills to develop e-Learning?
     o   Instructional design for e-Learning
     o   Graphic design
     o   User interface design
     o   Usability testing
     o   Screen design
     o   Writing for e-Learning
     o   Production of media, including audio, animation, graphics, and video, as appropriate
     o   Programming
     o   Software testing
 Has the development team been trained in the design and development of e-Learning?
 Does the development team have a solid development process that incorporates the software
  development process into the instructional design process?
 Does the development team have strong leadership with experience in developing e-Learning?
 Is the development team ready for the longer development cycle for e-Learning than for ILT or
  documentation?
 What resources are currently available for the development?
 Are sufficient time and resources available to create a course that is engaging, job-relevant, user-
  friendly, and accurate?
 Does the development team have the skills to employ the variety of methods necessary to ensure
  learning?




WhenE-Lrng-ISPI_Showcase.doc                                                                         14

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MacKenzie 1 When Is E Learning Right

  • 1. e-Learning: When Is it Right? Slide 1 Slide 2 WhenE-Lrng-ISPI_Showcase.doc 1
  • 2. e-Learning: When Is it Right? Slide 3 Slide 4 WhenE-Lrng-ISPI_Showcase.doc 2
  • 3. e-Learning: When Is it Right? Slide 5 Slide 6 WhenE-Lrng-ISPI_Showcase.doc 3
  • 4. e-Learning: When Is it Right? Slide 7 Slide 8 WhenE-Lrng-ISPI_Showcase.doc 4
  • 5. e-Learning: When Is it Right? Slide 9 Slide 10 WhenE-Lrng-ISPI_Showcase.doc 5
  • 6. e-Learning: When Is it Right? Slide 11 Slide 12 WhenE-Lrng-ISPI_Showcase.doc 6
  • 7. e-Learning: When Is it Right? Slide 13 Slide 14 WhenE-Lrng-ISPI_Showcase.doc 7
  • 8. e-Learning: When Is it Right? Slide 15 WhenE-Lrng-ISPI_Showcase.doc 8
  • 9. e-Learning: When Is it Right? Slide 16 Slide 17 WhenE-Lrng-ISPI_Showcase.doc 9
  • 10. e-Learning: When Is it Right? Slide 18 Slide 19 WhenE-Lrng-ISPI_Showcase.doc 10
  • 11. e-Learning: When Is it Right? Two More Case Studies Slide 20 Slide 21 WhenE-Lrng-ISPI_Showcase.doc 11
  • 12. e-Learning: When Is it Right? Organization Readiness Checklist Use this checklist to determine your organization’s readiness to develop and implement e-Learning. Infrastructure Readiness  How will the training be distributed, installed, and run?  Do you need record-keeping or scoring in the training? How will these needs be accommodated?  Does the IS/IT department have the server equipment to deploy e-Learning?  Will IS/IT provide the space to house e-Learning? Can it handle an LMS?  Does the network have the bandwidth for learners to use e-Learning?  Will the network and intranet pipeline support large numbers of learners using e-Learning?  Has the network been tested to handle the desired and peak traffic levels?  Is there IS/IT staff ready to support the installation and testing or e-Learning course?  Does the corporation have a firewall that prevents access to the Internet?  Will the lowest workstation configuration support the use of e-Learning? o Operating system o CPU type and speed o Monitor: color and resolution o Hard disk space, if needed o RAM o CD-ROM o Sound cards o Browser types and versions o Modem speed or connectivity type o Players and other software available or allowable  What features are already part of the corporate intranet: o Chats o Message boards o Threaded Discussion Groups o Internal Listservs o Attachments o Small Executables o Application sharing WhenE-Lrng-ISPI_Showcase.doc 12
  • 13. e-Learning: When Is it Right? Learner Readiness  Do learners have the requisite computer skills to handle e-Learning?  Are learners comfortable learning at their desktops?  Do learners have experience learning from e-Learning?  Is there a prior history with e-Learning that new courses must overcome?  Do learners have an easy way to determine the courses available to them and how to register?  Are media used properly to support various learning styles?  Are methods employed appropriately to ensure learning? o Frequent interactions o Methods match content types o Methods to make up for the “missing instructor” o Methods for learners to self-test  Are there learner-support mechanisms in place to handle learner questions? o Mentoring o Chats o Threaded discussions o Message boards o Feedback from the “expert” Management Readiness  What are the reasons for moving to e-Learning, and how will they measure its success?  Is management making the decision to move to e-Learning based on money alone?  Is management aware of the tradeoffs of e-Learning?  Is management aware of the development time differences between e-Learning and classroom?  Does management support training staff in the design of e-Learning?  Will management provide supervisory/management support of e-Learning skills and concepts? Will they set expectations of learners for the results of training?  Have stakeholders been defined?  If the course development requires interdepartmental cooperation, are all departments and parties ready to participate?  Are SMEs given the time to support the development of training materials?  Will management release learners from normal work duties to take e-Learning courses?  Will learners have a distraction-free environment in which to learn?  Does management buy-in to the skills being trained? Will they help ensure that training is relevant to the job?  Is there a roll out plan in place?  Is there a maintenance plan in place?  Is funding committed? WhenE-Lrng-ISPI_Showcase.doc 13
  • 14. e-Learning: When Is it Right? Development Team Readiness  Does the development team have the right staff with the right mix of skills to develop e-Learning? o Instructional design for e-Learning o Graphic design o User interface design o Usability testing o Screen design o Writing for e-Learning o Production of media, including audio, animation, graphics, and video, as appropriate o Programming o Software testing  Has the development team been trained in the design and development of e-Learning?  Does the development team have a solid development process that incorporates the software development process into the instructional design process?  Does the development team have strong leadership with experience in developing e-Learning?  Is the development team ready for the longer development cycle for e-Learning than for ILT or documentation?  What resources are currently available for the development?  Are sufficient time and resources available to create a course that is engaging, job-relevant, user- friendly, and accurate?  Does the development team have the skills to employ the variety of methods necessary to ensure learning? WhenE-Lrng-ISPI_Showcase.doc 14