This session explores the effective use of information and information systems to enable learning and the Lean behavior by exploring how IT systems and staff can be engaged to support and even lead Lean Transformation. More and more businesses are expecting IT to lead innovation, yet often IT lacks the tools and communication skills to work effectively with the business. Value stream mapping for information flow will also be discussed. This session had the most tweets and created a buzz at the conference!

1. Copyright © Institut Lean France 2012
22 & 23 November, 2012
Paris, France
Lean IT: Transforming to a Lean
Culture … Lessons Learned
Mike Orzen, CMA, CFPIM, PMP
Lean IT Coach
Adjunct Professor, The Shingo Prize
Lean Enterprise Institute
Health Care Value Network

2. Copyright © Institut Lean France 2012
22 & 23 November, 2012
Paris, France
Agenda
Transforming to a Lean Culture …
Lessons Learned - Orzen

4. Copyright © Institut Lean France 2012
22 & 23 November, 2012
Paris, France
What is Culture?
Transforming to a Lean Culture…
Lessons Learned - Orzen

5. Copyright © Institut Lean France 2012
22 & 23 November, 2012
Paris, France
Lean Culture
• Shared experimentalism
• No fear
• A higher standard
• The Discipline Paradox
Transforming to a Lean Culture…
Lessons Learned - Orzen

6. Copyright © Institut Lean France 2012
22 & 23 November, 2012
Paris, France
Barriers to Change
Transforming to a Lean Culture…
Lessons Learned - Orzen

7. Copyright © Institut Lean France 2012
22 & 23 November, 2012
Paris, France
Lessons Learned
• Go/No Go
• Reinvesting
• Moment of Truth
• Fail Forward
Transforming to a Lean Culture…
Lessons Learned - Orzen

8. Copyright © Institut Lean France 2012
22 & 23 November, 2012
Paris, France
The Power of VSM
• Shared vision
• Context
• Focus
Transforming to a Lean Culture…
Lessons Learned - Orzen

9. 22 & 23 November, 2012
Paris, France
Information Flow
Process
User Defines (Pulls)Information
Quality: In Information
P/T = Out
% C&A = L/T=
Transformation % C&A =
Q=_%
Timeliness Sources: Sources:
Accuracy
Medium Knowledge Knowledge
Enablement Owners Owners
© Copyright 2012 Mike Orzen & Associates, Inc. www.maorzen.com All rights reserved.

10. Copyright © Institut Lean France 2012
22 & 23 November, 2012
Paris, France
What Works
• Backyard
• Internal Coaches
• Systems
• Be Humble
Transforming to a Lean Culture…
Lessons Learned - Orzen

11. Copyright © Institut Lean France 2012
22 & 23 November, 2012
Paris, France
What Doesn’t Work
• Promises
• Certifications
• Side Show
• Tools Focus
Transforming to a Lean Culture…
Lessons Learned - Orzen

12. Copyright © Institut Lean France 2012
22 & 23 November, 2012
Paris, France
Reflections
Transforming to a Lean Culture…
Lessons Learned - Orzen

13. Copyright © Institut Lean France 2012
22 & 23 November, 2012
Paris, France
Questions & Discussion
Transforming to a Lean Culture…
Lessons Learned - Orzen

14. Copyright © Institut Lean France 2012
22 & 23 November, 2012
Paris, France
Thank You!!
Mike@maorzen.com
www.maorzen.com
Transforming to a Lean Culture…
Lessons Learned - Orzen