3. Process
Experiments
p 1 2 3 4
Foreign SMEs that
Foreign SMEs that Foreign SMEs that
Foreign value
Customer SMEs
value value
Social Media
S i l M di
Social Media S i l M di
Social Media
SME Managers Need a tool to
These SMEs are
SMEs see value in wants to be effectiveness of
Riskiest Assumption
p Social Media
willing to outsource
g
Personally involved Social Media
Social Media
in Social Media Marketing
Results 2/5 1/5 1/5 5/5
INVALID INVALID INVALID VALID
Foreign SMEs that These SMEs want a
Need measurement Need richer features
value in‐house tool and
Learned Social Media Would want to understand
tool instead of on promotion
p
promotion status
like assistance how effective it is
Decision PIVOT PIVOT PIVOT PERSEVERE