Slides related to the USQ Student Learning Journey as presented at the NSW TAFE Leaders Conference in June 2012.

1. The journey starts by with the first step:
Creating the Higher Ed Student Learning
Journey
Dr Michael Sankey
Program Manager: Learning Technologies & Environments
USQ

2. Stolen from…
 "A journey of a thousand
miles begins with a
single step."
Confucius (551-479BC)
Lao-tzu (604 BC - 531 BC)

3. Teacher support
 Establish a context
 The SLJ
 F2F strategies
 Online strategies
 Some examples
 Now its over to you

4.  Toowoomba
 Springfield
 Harvey Bay
 Stanthorpe

5. University of Southern Queensland
• Founded in 1967
• A distance ed provider since 1977
• Fully online programs since 1997
• 5 Faculties: Arts, Business & Law, Education, Sciences,
Engineering & Surveying
• All faculties have external programs
• More than 200 under-grad and
post-grad award programs

6. Enrolled students USQ
• All students 26,000
• On-campus 6,000
• External/online 20,000 (77%)
• International 7,400 (2,300 ONC)
The vast majority of USQ students access
information services online
Most Students and Staff know what they’re getting
themselves in for when they come to USQ 

7. Some current strategies
 Every student has a named person to contact
 Every course has an online presence
 Minimum standards for all courses
 Threshold standards – based in a eLearning framework
 Learning Innovation & Teaching Enhancement (LITE)
teams
 Significant media enhancement available
 Strong focus on the Student Learning Journey (SLJ) and
personal learning environment (PLE)

8. Some current trends
 Print – Progressively reducing but still wanted by some
- but will be gone within 18 months
 Digital content – Increasingly more accessible &
able to be used on mobile devices
 CDs – popular for many years but will also be gone
within 18 months
 Physical spaces – Comfortable
places to meet, study, eat, talk and
recharge.
 BYOD – Closed two computer labs

9. Discernable periods in SLJ
Application & The early Continuing Completing Alumni
offer weeks study study
Student Learning Journey
Decision to Enrol Experience of first Unforseen Graduation
enrol semester events
The SLJ is a series of interactions between students & the Uni.
Identified 9 student groups with some 150 individual points of
interaction.

10. Accessing the Student Voice
 Professor Geoff Scott in his report Accessing
the Student Voice (2005) concluded that ‘it is
the whole experience that matters to students.
Students are not concerned about whether or
not a particular interaction is academic or
administrative, but they are concerned about the quality of
the interaction. In this context, the quality of interactions in
the pre-enrolment phase is just as important as the quality of
face-to-face and/or virtual interactions in academic study or
in completing study (including graduation ceremony and
membership of the Alumni Network)’.

11. Key interaction points
 Decision to enrol
 Application and offer process
 Enrolment process
 The early weeks (orientation & first classes) • Learning
 The experience of study in the 1st Semester Centre
• Student
 Preparing for the next semester Services
• Library
 Continuing study the following years • Careers &
 When things don't go as planned employment
 Completing study

12. SLJ Online Services
ENROL ORIENT & TRANSITION
ENGAGE
• Admission/Offer/Accept/Defer/ • Orientation on Moodle
Decline • Access to StudyDesk
• Enquiry Management (RightNow) • Course re/Enrol (add, swap, • Access to UConnect
• Future Student Website drop, edit) • UConnect Announc’s & Alerts
• Application • View exemptions processing
• Information in 8 languages • UMail activation and passwords
• Open Day & Info Evening • Create/Amend Study Plan • Oncampus timetable
• View Class Enrolment • Personal SRO details
Programs
• Residential College Applications Now • Enter/Update Personal details • Student Services Videos
Now • Careers Resources • Enter/Update/Request Support Now • Tutorial Registration
• Scholarships & Application Forms –Disability • Res College Invoicing & Pmts
• Disability Resources • Fee Inv’s, calculator &
• Student Representation • Fee Acc. Enquiries & CAS
payments Forms
• Web Campaign pages • Student ID Cards
• New International website • Student Guild Website
• New program Guide • Student Loans • Current students website
• Chat for enquiries • Program Enrol (Cancel, • Online Forums – Clubs &
Coming Reinstate, Leave of Absence) Societies
• Send/Update Profile form • e-Newsletter
• Alpha list of Alumni Profiles • Alumnus of the Year Awards
ALUMNI • Chapter listings • Personal, Professions and
• Chapter tool-kit bus.dev. opportunity listings
• New Chapter EOI form •CareerHub Mentoring
LEARNING SUPPORT
GRADUATE PROGRESS
• AWARE Program
• Check Study Package Status • ALS Online Resources (TLC)
• View & Print Unofficial • Enquiry Management (RightNow)
• Academic Dress ordering Transcripts • Counselling Resources
• Ceremony Registration • Exam Timetables • Careers Counselling
• Graduate Employment
Now Resources
• View & Update Exam Centres
• Results
Now • Employment, WIL, Mentoring
• Intern. Stud. Assistance Line
• CareerHub Jobs Database
• Graduation Ceremony Videos Now • USQ Handbook
• Policy Library
• Digital Learning @USQ site
• Wimba workshops in maths
• View & Update Statistical Data • Counselling & Health Promotion
• Scholarships & Loans • Academic Intervention Form
• Disability Support
• Employer Speed-Networking
• Online Payment for Graduations • The Honk (Student Guild) • Personal Counselling
Coming & replacement Testamurs • Learning Centre web page update
Coming • TLC in other languages
Coming • CRM Retention Intervention • Student Services CO Engagement

13. Some key things
 Student relationship officers
 Academic learning support
 Peer assisted learning
 USQ Retention strategy
 Communities of Practice (CoPs)
 Graduate skills and capabilities
 ePortfolios
 Closing the loop
 Alumni

14. Your SRO

15. Student Relationship Officer (SRO) Network
STUDENT MANAGEMENT DIVISION
 Recruitment & Admissions – prospective and new students
 USQ International – prospective and new students
 Student Support & Retention – current and continuing students
FACULTIES
 Student Support staff in each Faculty based at Toowoomba
campus
CAMPUSES
 Discipline based SROs based at Springfield & Fraser Coast
campuses

16. Current Discipline Allocation for SRO’s within
Student Support
•Student Relationship Officers
•Sciences
Student Support Coordinator Roxanne Parker Lorraine Juliana
Shannon Svensen
(Raeleen Cahill) Business & Law
Deb Busiko Emma Goltz
Clinton Bell
Manager, Enrolments
& Student Support
Janelle Hartwig •Arts
Dana Eggleston Shani McCormack
Student Support Coordinator Education
Deborah Sutton Maureen Crosisca
(Clinton Bell) Jason Steinhardt Mary Reyes
Engineering & Surveying
Marg Kenny Damien Zekants

17. RELATIONSHIP FRAMEWORK
SUPPORT ADVICE EXPERTISE
Individual or specific Individual academic
support (individual advice, career or
personal counselling etc
students)
Specific or targeted
Course and program
support (specific
advice, retention etc
students)
Student support,
Must have (all
recruitment and
students)
retention etc
Available and common
Available and common to specific student Specific, individual
to all students and / or cohorts and/or
cohorts
advice and support
individuals

18. Proactive support
 Retention Management
 Introduction Dana
 Week 4
 Week 6 Damien
 Week 10
 Week 15 Shani
 Week18
 Study Desk Inactivity
 Pilot Projects - Assignment Non-Submission
- Missed Exams

19. Academic learning support
Online and face-to-face sessions for
communication skills and maths:
 Individual or small group consultations
 face to face
 phone
 email
 online chat.
 Workshops
 Meet - Up
 Course-based assistance

21. Current home page

22. The Learning Centre
Also do:
• lectures on common problem areas
• embedded workshops in lectures in collaboration with
academic staff
• and we have an online learning centre

23. Meet-Up
 54 Meet-Up groups meeting
 Sessions are different from tutorials as they are:
 led by students who have previously done the course
 responsive to your needs as a student
 interactive, informal and fun
 they encourage discussion
and develop understanding
of course content
 concerned with how to learn
as well as what to learn
 supervised by qualified
academic staff

24. Preemptive

25. New current students site

26. ASK USQ – Right Now

27. Social networking

28. Peer assisted learning
 We’re good at doing
it for students
 Meet-Up student
leaders
 Online student
mentors
 For staff
 Learning Technologists in centralised units
 Faculty technology mentors

29. The role of the teacher
 They are our
interface
 In most cases
they want to
 But are not
confident
 And not overly
aware of what
others are doing

30. Example short course
 A Key: Get the staff using the same tools as
the students (if it’s good for the students it’s good for us)
Image accessed 24 February 2012 from:
http://www.fusionhq.com/package/templates/0/eatingdogfood.jpg

31. ePortfolios
Personal learning environment
Outside Artefact 1
environments
View 1
Artefact 2 For course assessments Group 1
Twitter
Artefact 3
Flickr Skill 1 Group 2
View 2
For potential employers
Artefact 5
YouTube
Individual 1
Artefact 6
Facebook Skill 2 View 3
For parents or friends
Individual 2
Artefact 8

32. Staff portfolio
 Professional
portfolio
 Evidence for
promotion
 Teaching tool
 Interest group
interaction
 Linked with the LMS
 11,000 Portfolios – 24,000 pages

33. Supporting the staff

34. Communities of Practice
Groups of people who share a passion for
something that they know how to do and
who interact regularly to learn how to do it
better. CoPs provide an opportunity to
create a learning community around an
area of interest or practice, to share and develop practice and
build personal and professional knowledge and expertise.
21 + CoPs – e.g. CoP for Faculty technology mentors

35. Management or Facilitation
What we have had What is emerging
Traditional LMS LMS
Activity4
Activity1
EdCom/OER etc.
Activity1
Activity2
PLE
Activity3 Activity2
Activity3
Activity4

36. Staff regularly use:
• Moodle LMS
• Mahara ePortfolio
• Equella repository
• Camtasia Relay/Studio
• Virtual Classroom
• Voice tools
• TurnItIn
• Remote Access Labs
• Video conferencing
• Discovery layer
• Cloud services
(Skype, 2nd Life, etc.)

37. Defined minimum standards
1. An introductory message, posted before the start of semester, which:
 welcomes students to the course;
 introduces the teaching team for the course;
 describes how the StudyDesk space will be used throughout the semester;
and
 explains how students may obtain support by appropriately directing
academic or technical. enquiries.
2. Checking of discussions and other student access areas on at least
three [3] working days per week in order to:
 monitor and moderate comments and discussion by students;
 manage course operation by responding to student enquiries and learning
activities.
3. Student requests for clarification or assistance should be responded to
as soon as possible, but certainly within 48 hours during the working
week.

38. Tools Matrix

39. Moving to mobile

40. Mobile theme

41. The ACODE Benchmarks

42. Currently 8
1. Institution policy and governance for technology supported
learning and teaching
2. Planning for, and quality improvement of the integration of
technologies for learning and teaching
3. Information technology infrastructure to support learning and
teaching
4. Pedagogical application of information and communication
technology
5. Professional/staff development for the effective use of
technologies for learning and teaching
6. Staff support for the use of technologies for learning and
teaching
7. Student training for the effective use of technologies for learning
8. Student support for the use of technologies for learning

43. Don’t forget!!!
http://moodlemoot.org.au/