23. Many hands, lighter load More accurate and up-to-date data Community Promoting ownership
24. Less robust reporting “ That’s not my job!” Generational considerations Culture change
25. " Culture does not change because we desire to change it. Culture changes when the organization is transformed ; the culture reflects the realities of people working together every day." — Frances Hesselbein
26. "If you want to make enemies , try to change something ." — Woodrow Wilson
Thank you everyone for coming here to listen to me talk about Knowledge Management, specifically KM for the IT support environment, and some ways my company rethought the methodology and the traditional focuses to improve it. KM is changing, especially over the past couple years, it’s changing with the tools that are available, it’s changing as the workforce changes, if you’ve ever read a book in the past few years about generational challenges in the workplace you’ll know that the new breed of office worker has new ways to think how and when they do business, and more importantly for our topic, who holds the knowledge. My name is Micah Vono