33. TICKET VALIDATION
• Target actors
– Regular traveler to work
– Ad-hoc traveler
– Tourists visiting Vienna
• Brainstorm
– Problems/desires of Actors
– Impacts to make on actors to change their behaviour for
supporting the goals of „Wiener Linien“
– Deliverables that support the desired impacts/outcomes
• Arrange in a map
– Who? <Actor>
– How? Can we make an <Impact>
– What? <Deliverable/Feature> would support this?
MOBILE
CHRISTIAN HASSA @ XP2013
38. BOOKS & LINKS
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Impact Mapping, Marjory Bisset, Gojko Adzic, Tom Poppendieck
www.impactmapping.org, Gojko Adzic
Make impacts, not software, keynote Gojko Adzic auf XP 2013
Story Maps in practice: ... build what really matters, Christian Hassa